Facility and staff were superb

Stayed in July 2025

I wish their seafood restaurant was bigger.

Very polite staff. They all do their best to please.

Stayed in June 2025

There is one who came to my room in the morning to clean or assess. He wasn’t pleasant when I asked him to come back in 10 mins. I was dressing up at that moment.

The Staffs- The people involved in the whole production to make this place exceptionally wonderful, specially to all the these people who went above and beyond to make my stay a memorable and unforgettable one. They are Mika, Jen, Frank, TJ, CJ, BJ, the Bar tender and the pool people who tirelessly performed their job diligently.

Stayed in June 2025

The hallways and lobbies might already need some renovation works.

The service is top notch! Similar to Shangri-la Boracay, but definitely the best in Station 1-3.

Stayed in June 2025

Limited menu options, and slow service when it gets busy. There are other nice restaurants along the beach though.

Amazing location and very friendly staff. We were a big family and very well taken care of. Special thanks to the restaurant crew, especially Marianne, Joemar, Lester Jigs, Diana and Kenn

Stayed in April 2025

N/A

The hotel has, by far, the nicest section of the beach in Boracay. The rooms are spacious and very clean, the staff are friendly and attentive (especially Jigz on the beach!) restaurant and bar on the beach are very well priced.

Stayed in April 2025

Wonderful location. Great service. Staff were amazing. Indigo restaurant was super.

Stayed in April 2025

I line it its beach front and quiet but room a bit old need refurbished, and the price is expensive with a small pool

Stayed in April 2025

I would still receive non-vegan free treats despite previously mentioning already to not do so.

Vegan options and superb staff service and hospitality. Also, their spa is the best in the island!

Stayed in March 2025

I liked everything

Breakfast and location was superb

Stayed in March 2025

The AC in our room was broken (but was fixed) and only one of the elevators worked.

The property was really nice and well maintained.

Stayed in March 2025

Distance from the room to the beach.

Amazing location, right on the beach.

Stayed in December 2024

STAFF: The service their staff provides is kind of insane. They seemed to have everything we asked for. Every staff would greet and smile. All of them were very accommodating, especially Andy and Harry, who we would run to when we needed something and they always helped us out. The staff is definitely one of the reasons I would stay here again. CHECK-IN/CHECK-OUT: The check-in process was a bit lengthy compared to hotels, but that's usually how it is for resorts. The check-out process was very fast though. The welcome drink was really good. ROOM: Every time we got back to our room, it's always newly cleaned and there were always snacks waiting for us! We always got excited seeing those :) I don't know who did it among our Housekeeping GEMs (Chona/Michie/Clinton/Kisses), but they have mastered the art of towel folding. They always left little notes which I thought was very sweet. The galaxy light was a nice touch too. My favourite part of the room was the plunge pool. SHUTTLE SERVICE: Getting from the airport to the resort was a breeze and it came with oatmeal cookies. We didn't have to do anything but follow where the staff tells us to go. They also have shuttle service between Stations 1 to 3 which was very convenient for us. FOOD/DRINK: The were plenty of breakfast choices at Sand's. The taho tatay shows up at 8am :) We also went for breakfast at Forno Osteria, which was more of a Western breakfast. Lunch and dinner options at Sand's were abundant. I especially loved the seafood they cooked on the spot upon ordering. LOCATION: The location is perfect! It is located at almost the end (I think) of Station 1 so it was a bit far from the beach activities (again, there's shuttle service) and away from the crowd. We mostly stayed at the resort so that didn't really matter to me. The beach is just right in front so it's perfect! OTHERS: We booked our activities with the hotel.

Stayed in January 2025

Frequency of shuttles - probably better to have separate buggies that can go frequently to town.

Great staff as always, the rooms were comfortable, breakfasts were a highlight as well as the amenities for children. Beach area is well maintained.

Stayed in December 2024

The food was not as great as we expected, but their breakfast was ok.

They really go the extra mile with good service! Try one of the Signature Suites. They pampered us with snacks throughout the day which mattered a lot, they have mood-pickupers like the towel art. They’re a beachfront resort and have a good wide beach area.

Stayed in February 2025

The view from my room. A dirty wall from another building.

The beach and water activities

Stayed in January 2025

Breakfast buffet lacked variety. No garlic rice on our first buffet. Choices were so limited and eggs tasted funny. Also the egg station person was a bit forgetful or perhaps intimated by an obnoxious guest and he gave my order to him even if I ordered it minutes before. The guy asked the cook for an omelette with my exact speccifications and he just gave it nervously to this guy because the guy was loud and intimidating. I just let it slide because it was Christmas.

Great facilities. Great service in all places - pool, beachfront and restaurants. Special mention to MarkJem or Jemmark? He was everywhere - and he did great in the Italian restaurant for dinner on the 24th and 25th set breakfast as well as the room service.

Stayed in December 2024

More staff for breakfast morning buffet

Everything

Stayed in November 2024

The room could have been in a better location in terms of proximity to the beach and pool.

The location, powder white sandy beach and calm blue water to swim, also the staff who go the extra mile to make your holiday special especially Francis at the Sands bar and restaurant. Best location to stay in Boracay by a mile which is probably why visitors keep returning each year.

Stayed in December 2024

A little rundown property, food not so good in the restaurants, the 3rd party recreation partner not good at all.

The staff - excellent. The complimentary pick up and drop - and very efficient, well run. Complimentary shuttles to/ from station 1, check in smooth and easy, accommodated early check in and late out, provided a room with jacuzzi with a view! Location - peaceful , yet close to good restaurants.

Stayed in November 2024

Nothing

Staff was amazing, service excellent, food was great. Home away from home!

Stayed in November 2024

Nothing!

Service was top notch! Rooms and facilities were clean, super friendly staff, pool and breakfast was the best! Love that the water in the pool was warm.

Stayed in November 2024

The suites are inconvenient because of the staircases and elevators you had to take. The view was just ok. For its price, I would expect a better view and would wish we didn’t have to walk through the labyrinth to get to the beach. It’s really not that bad, but for a vacation, it’s a bit of an effort to get down to the beach side.

Amazing staff and the service is superb. Love the breakfast buffet and the place is clean.

Stayed in July 2024

Water pressure was low

Excellent service!

Stayed in August 2024