The smell of the elevator

Nice hotel ambiance, friendly and courteous staff, clean rooms, thank you as my family was relaxed.

Stayed in April 2025

Kinda far from the beach

Clean

Stayed in March 2025

I think the driver of the bus service we ride at night of April 23 at 9:40 he was a-bit rude.when i ask what time we need to be there . He reply 9:40 if you are not here I'm gone but we arrived at 9:20 he waited for after 9:40 my point it he should have said it nicely that the bus can stay only at 9:40 he was not even friendly.Aside from That it was a pleasant stay.

The room we book was excellent with private pool access it was clean and nice decor the only thing is no lick in the bath room and there was a gap where you might see the person doing his business.The Staffs were super duper nice shout out to all the staffs from reception, door man , cleaning lady , kitchen staffs on the April 22-24 we stayed in the property my husband loves the breakfast he said the best breakfast selection he have from other countries hotel we stayed..The hotel is 10 mins away from the party places and you can ride the trike for 150 pesos for each trip there is a nearer beach for swimming if you wish you can walk around 10 mins.Hotel Staffs are the gem of the hotel.Thumbs up to you All.from the hagans

Stayed in April 2025

The pool loungers were too hard without cushions. Suggest you add cushions.

Staff were friendly and helpful

Stayed in April 2025

I really liked staying at this hotel

Stayed in February 2025

Service at breakfast was slow, aircon was too cold.

Housekeeping and reception are very friendly. Big comfortable room.

Stayed in December 2024

Nowhere to dry swimming suites. You have swimming pool and a beautiful beach is nearby, so you should expect people to have to dry their swimming suites. That should be fixed by a rope in the bathroom.

New property, nice rooms, but lacking some basic features, like where to dry your swimming suit. Breakfast was ok....

Stayed in February 2025

Was ok

Staff good breakfast ok room ok , need to go out at night nearby Dinwin beach great bar / restaurant and White House nearby was lovely food and restaurant

Stayed in February 2025

The room was clean however the ventilation wasn’t great. Room felt damp unless the AC was turned on at full blast but was too cold. Bathroom could have been designed with drawers or more counter space. The sink was nice and large but took up too much space.

Staff were great, very friendly and always helpful. Location was a short walk to the beach. Breakfast buffet was ok.

Stayed in February 2025

Weird smell in the hotel’s lobby.

Staff were extremely nice and helpful. Room nice and clean.Quiet area.Shuttle bus to D-mall but also you could walk on the beach 15-20 min.

Stayed in January 2025

The location is a little far from the main area and beech but we booked this based on value for money.

The staff are so helpful and friendly. Always greeting you with a smile and greeting.

Stayed in February 2025

The building is old and ill maintained. The fist day, we had to bear with a strong ammonia smell through the hallway. The second day, it smelled like someone took a dump. Although these smell were unpleasant, the staff were very quick to respond and amend the situation

The staff were very genuine and cared for their guests. We had a 5am flight the next day and concierge made sure that the kitchen packed us sandwiches

Stayed in February 2025

As above.

Breakfast excellent however food in evening not much choice, not warm and not as good as breakfast. Staff are excellent and cleaners amazing. Sun loungers not very comfortable.

Stayed in February 2025

Food me u

Swimming pool

Stayed in February 2025

Nice, kind and very helpful staff.

Stayed in January 2025

Not great smells in the lobby Breakfast was meh Location is not great, all around there are construction sites and junk

Large well furnished room Clean Helpful staff accommodated out requests

Stayed in January 2025

Breakfast was poor. Sparkling water price was exactly the same as on 55th floor restaurant in front of Burj Khalifa in Dubai. In general it was cheaper to go to 5 star waterfront hotel restaurant/bar.

Staff, cleanliness, room size, interior design, good wifi with ability to work remotely and video calls up to 16 ppl.

Stayed in January 2025

The breakfast was repetitive, with the same options offered every day. Thankfully, we stayed only for four nights, as it would have become monotonous to eat the same food daily. A bit more variety would definitely enhance the experience.

The location of the hotel is excellent, just a 5-minute walk to the beach, which was very convenient. The staff were incredibly friendly and always willing to help, making the stay more enjoyable. The room was spacious and comfortable, though it was disappointing that there was no balcony. While the hotel is relatively new, being just a year old, it didn’t seem to be as well-maintained as expected. Overall, a good experience with a few areas for improvement.

Stayed in January 2025

Restaurant food. Need to improve

Friendly staff

Stayed in January 2025

Restaurant food. Need to improve it.

Staff very friendly. Good location. Near nice beach and Robinson mall.

Stayed in January 2025

Location is good, this is not center of island but has close entrance to the beach. Breakfast has more Philipines extent but possible to eat something european meal.

Stayed in January 2025

Breakfast absolutely atrocious Didn’t clean our room for 3 days/had to ask 4x

Stayed in January 2025

A bit far from the beach.

The staff was friendly and attentive, always ready to help.

Stayed in January 2025

Breakfast dishes were not replenished quickly. The type and quality of food offered were not presented to 4* standard as expected for international Four Points Sheraton standard. Disorganised ordering system for egg station, crowding with other guests lining up for soup in a narrow walkway used by other guests to get to the beverage, cold cuts, cereals section. Better quality and affordable options outside the hotel. Bacon too greasy. Omelette was overcooked fillings were dry. Waffles too thick and doughy, undercooked. Check in was very disorganised and confusing payment system. The staff tried to charge me again, they had to keep looking in their paperwork when I was checking out.

Comfortable bed and pillows. Clean room and bathroom.

Stayed in December 2024