Reviews of Kaia Isabelle Inn
Manalo Street, 5300 Puerto Princesa City, Philippines
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Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewThe staff was willing to help and all smiles
The hotel you book is closed but they don’t inform you , they don’t response to your messages, when you get there they tell you to go in another hotel of the group which is nothing compare to what you have booked before and pay .
Hi Eleni, Thank you for your feedback. We’re glad you appreciated our helpful and friendly staff, but we sincerely apologize for the lack of communication regarding the hotel closure. We understand how frustrating this must have been, and we regret any inconvenience caused by the alternative accommodation. Your concerns are important to us, and we will work on improving our communication and booking transparency. We truly appreciate your patience and hope to provide a better experience in the future.
Hi Eleni, Thank you for your feedback. We’re glad you appreciated our helpful and friendly staff, but we sincerely apologize for the lack of communication regarding the hotel closure. We understand how frustrating this must have been, and w… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewFriendly staff good price
The Address is wrong as they have a new hotel but the staff said they would change it
Hi Bryan, Thank you for your feedback! We're glad you appreciated our friendly staff and good pricing. We apologize for the address confusion and appreciate your patience—our team is already working on updating it. We hope to welcome you again soon! 😊
Hi Bryan, Thank you for your feedback! We're glad you appreciated our friendly staff and good pricing. We apologize for the address confusion and appreciate your patience—our team is already working on updating it. We hope to welcome y… Show more