Reviews of Kimura Beachfront El Nido
Dreamland Compound, Brgy.Corong-corong, El Nido, Palawan, 5313 El Nido, Philippines
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Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe room is clean
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewWe booked an airconditioned room, but the aircon is not functioning well. We need to use an additional electric fan. There was a misrepresentation on their advertisement. There was no wifi. What is worst, the room we booked is occupied by other guests. We have to sleep in another room on our 1st night of stay and transfer on the following day. Since we have a tour and need to leave early, we just left our things, and they told us that the staff will just transfer our things to the room we actually booked. Unfortunately, when we got back after our tour, we were shocked because our room is still unavailable. There are other guests occupying our room, and we had to wait for them to vacate and clean the room.
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewNot a lot
Bed was a mattress on the floor, no toilet seat, flooding bathroom, rusty shower, ant infestation, no room cleaning, no toilet roll. No one ever at reception to talk to.
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewNothing I book it and booking confirmed upon arrival they told us that we did not have a reservation with them and everything was taken. Booking solve this issue !!
Nothing I book it and booking confirmed upon arrival they told us that we did not have a reservation with them and everything was taken. Booking solve this issue !!
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 January 2025 · Stayed in January 2025
Verified reviewNight cancelled by the owners for unavailability. Despite 4 calls and more mails, they didn't cancel the charge. The Booking website doesn't respond to numerous mails and hasn't confirmed refund after 2 weeks.
Reviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 19 December 2024 · Stayed in December 2024
Verified reviewReviewed: 28 November 2024 · Stayed in November 2024
Verified reviewRoom was small but may be clean on their standard .
Beware of this property . Waste of money. We stayed for 1 night out of 3 nights that I booked. No Internet connection in room. My pee is stronger than water coming out of the faucet to wash my hands. Too noisy at night . One man show place , the man name Dodong is doing everything from cleaning to attending complaints.
Hi, I'm so sorry you had a negative experience during your stay. Let's address your feedback point by point. While El Nido does experience water supply issues, we strive to minimize disruption for our guests. Unfortunately, a large group was staying concurrently, which, combined with our current staffing levels, impacted our ability to provide immediate assistance. We sincerely apologize for any inconvenience this caused. It's also important to note that we had other staff on duty during your stay; however, given your short one-night stay, not all staff were immediately available to address every request. Regarding the noise from the large group, while we have house rules in place, we acknowledge that managing the behavior of all guests can be challenging. We are reviewing our procedures to improve noise control. Your last-minute cancellation of the pre-booked tour is unacceptable. This resulted in a significant financial loss for us, as we were obligated to pay for the tour in full despite your failure to attend. This is a clear breach of our booking agreement and demonstrates a lack of consideration for our business. We did not have the opportunity to mitigate this loss as you cancelled with little to no notice. Finally, while we understand your preference for a homestay over a hotel, this does not excuse behavior that causes significant financial hardship or disrupts the experience of other guests. We appreciate your feedback and will use it to improve our services, but we also expect our guests to adhere to the terms of their booking and treat our property and staff with respect. We hope you understand the seriousness of this matter.
Hi, I'm so sorry you had a negative experience during your stay. Let's address your feedback point by point. While El Nido does experience water supply issues, we strive to minimize disruption for our guests. Unfortunately, a large group … Show more