Reviews of KL Serviced Residences Managed by HII This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Dear Mr. Ruel Jr, Thank you very much for taking the time to share your experience with us. We’re truly delighted to know that you found your stay nice and comfortable, and that our staff and services made a positive impression on you. It always means so much to our team when guests recognize their efforts, and I’ll be sure to share your kind words with them. We also value your candid feedback regarding the appliances and utilities. Your comments help us see where we can improve, and rest assured, we are continuously working on upgrades and repairs to ensure that our facilities not only meet but exceed guest expectations. While we may still have areas to refine, your understanding and appreciation encourage us to do even better. It was our pleasure to host you, and we sincerely hope that your next visit will show you the progress we’re making. We look forward to welcoming you again and making your stay even more memorable. Warm regards, Annika Rimando Operations Manager Managed by Hospitality Innovators, Inc.

Dear Mr. Ruel Jr, Thank you very much for taking the time to share your experience with us. We’re truly delighted to know that you found your stay nice and comfortable, and that our staff and services made a positive impression on you. It … Show more

Dear Mr. Graham, Thank you for your kind words and for your continued loyalty through the years—it truly means so much to us that you return every year. We’re delighted to hear you found your room clean and tidy, and that our housekeeping and front desk teams made you feel well taken care of once again. We’re sorry for the inconvenience with the television during your stay. We appreciate your patience and understanding, and we’ll be working closely with our team to ensure that this does not happen again. We look forward to welcoming you back next year and making your stay even more seamless and enjoyable. Warm regards, Annika Rimando Operations Manager Managed by Hospitality Innovators, Inc.

Dear Mr. Graham, Thank you for your kind words and for your continued loyalty through the years—it truly means so much to us that you return every year. We’re delighted to hear you found your room clean and tidy, and that our housekeeping … Show more

Dear Mr. Alfred, Thank you for sharing your experience with us. We’re so pleased to know you enjoyed our convenient location, clean facilities, and the warm hospitality of our staff. Your kind words mean a lot to the team. We’re sorry to hear that the room felt smaller than what you expected. We understand how important comfort and space are, and we’ll certainly take your feedback into account as we continue to improve our guest experience. We truly appreciate your comments and hope we’ll have the chance to welcome you back on your next visit to Makati—perhaps we can recommend a room type that better suits your preferences. Warm regards, Annika Rimando Operations Manager Managed by Hospitality Innovators, Inc.

Dear Mr. Alfred, Thank you for sharing your experience with us. We’re so pleased to know you enjoyed our convenient location, clean facilities, and the warm hospitality of our staff. Your kind words mean a lot to the team. We’re sorry to … Show more

Dear Mr. Byron, Thank you for taking the time to share your feedback and for highlighting what you enjoyed during your short stay with us. We’re delighted to know that you found our rooms well-appointed and appreciated the convenience of having a bedroom area that can be closed off. It’s also great to hear that you valued our location and complimentary parking, as we know how important that is in Makati. We’re truly sorry to hear about the shower and sliding door issues you encountered. Please be assured that our Engineering Team has been informed and is already working to resolve these concerns. We also appreciate your note about the car park entrance—your feedback helps us improve the guest experience, and we’ll make sure to look into clearer signage for our future guests. It was a pleasure hosting you, even for just one night, and we hope to welcome you again soon—this time for a longer stay so you can enjoy more of what KL Serviced Residences has to offer. Warm regards, Annika Rimando Operations Manager Managed by Hospitality Innovators, Inc.

Dear Mr. Byron, Thank you for taking the time to share your feedback and for highlighting what you enjoyed during your short stay with us. We’re delighted to know that you found our rooms well-appointed and appreciated the convenience of h… Show more

Dear Ms. Laura, Thank you so much for your perfect ratings and for sharing your wonderful experience with us! We’re thrilled to know that you enjoyed our facilities, especially the pool, sauna, and gym, and that the nearby park, malls, and museums added to your overall stay. It’s also great to hear that our team made a positive impression during your visit. We completely understand your comment about the traffic—Makati can indeed be quite busy, especially during peak hours. We’re always happy to suggest alternate travel routes or nearby walking options to help make getting around a little easier. We hope to welcome you back soon for another comfortable and enjoyable stay. Warm regards, A. Rimando Operations Manager KL Serviced Residences Managed by Hospitality Innovators, Inc.

Dear Ms. Laura, Thank you so much for your perfect ratings and for sharing your wonderful experience with us! We’re thrilled to know that you enjoyed our facilities, especially the pool, sauna, and gym, and that the nearby park, malls, an… Show more

Dear Mr. Gratecyl, Thank you for taking the time to share your experience and for giving us balanced feedback across all categories. We're truly glad to hear that you enjoyed the convenience of our location and the service provided by our team—it’s always our goal to make our guests feel comfortable and well taken care of. Your comments help guide our continuous efforts to improve, and if there are any specific areas you feel we could enhance further, we’d sincerely appreciate your insights. We hope to have the pleasure of welcoming you back to KL Serviced Residences on your next visit to Makati. Warm regards, A. Rimando Operations Manager KL Serviced Residences Managed by Hospitality Innovators, Inc.

Dear Mr. Gratecyl, Thank you for taking the time to share your experience and for giving us balanced feedback across all categories. We're truly glad to hear that you enjoyed the convenience of our location and the service provided by … Show more

Dear Ms. Anna, Thank you so much for your kind review! We’re delighted to know that you found KL Serviced Residences to be a comfortable and convenient place for your family trip. It’s great to hear that you appreciated our location near parks, restaurants, and shopping centers—perfect for exploring Makati with loved ones. We also appreciate your feedback regarding the washer and dryer. While not all our units are equipped with in-unit laundry facilities, we do offer laundry services and have select room categories with those amenities—please feel free to reach out to us directly next time so we can help match you with the most suitable unit for your needs. We look forward to welcoming you and your family again soon! Warm regards, A. Rimando Operations Manager KL Serviced Residences Managed by Hospitality Innovators, Inc.

Dear Ms. Anna, Thank you so much for your kind review! We’re delighted to know that you found KL Serviced Residences to be a comfortable and convenient place for your family trip. It’s great to hear that you appreciated our location near p… Show more

Dear Ms. Maria, Thank you so much for your perfect ratings and for sharing such kind words about your recent stay at KL Serviced Residences. We're truly delighted to know that you found our staff accommodating and that you enjoyed the spaciousness and cleanliness of your room. Your positive feedback inspires us to continue providing the highest level of service and comfort for all our guests. It was a pleasure to have you with us, and we look forward to welcoming you back soon for another wonderful stay. Warm regards, A. Rimando Operations Manager KL Serviced Residences Managed by Hospitality Innovators, Inc.

Dear Ms. Maria, Thank you so much for your perfect ratings and for sharing such kind words about your recent stay at KL Serviced Residences. We're truly delighted to know that you found our staff accommodating and that you enjoyed the … Show more

Dear Mr. Ian, Thank you for taking the time to share your feedback with us. We're happy to hear that you appreciated our helpful staff and excellent location. We're sorry, however, to learn that the room size and lighting did not fully meet your expectations. Please know that we do have larger room categories available that offer more space and natural lighting. Should you choose to stay with us again, we would be happy to assist you in selecting a room that better suits your preferences. We hope to welcome you back soon and provide you with an even more comfortable stay. Sincerely, A. Rimando Operations Manager KL Serviced Residences Managed by Hospitality Innovators, Inc.

Dear Mr. Ian, Thank you for taking the time to share your feedback with us. We're happy to hear that you appreciated our helpful staff and excellent location. We're sorry, however, to learn that the room size and lighting did not … Show more