Reviews of Oceanism海洋主义潜水度假酒店

Dear Eduardo, Thank you for your feedback — though we must frankly say we are quite surprised and disappointed by the level of exaggeration and distortion in your review. Please allow us to clarify the following points: 1. You mentioned our facilities were “far below expectations” and “very different from the advertisements.” This is a serious accusation. We sincerely ask you to specify: what exactly were your “expectations”? In what way do you believe there is such a large “gap”? Our listings are accurate, regularly updated, and contain no false advertising. 2. You claimed the room was “messy and dirty.” That is simply not true. All of our rooms are thoroughly cleaned before each guest’s arrival, and we frequently receive compliments on cleanliness. If you had specific complaints or photo evidence, we welcome you to share them so we can improve — but baseless accusations help no one. 3. You said there was “no refrigerator.” That is absolutely false. Every room is equipped with a minibar refrigerator. If you failed to notice it or didn’t know how to use it, you could have simply asked our staff instead of publicly spreading misinformation. 4. Regarding your parking comment: while our hotel’s parking area is outdoors and space is limited, it is continuously monitored by staff and guarded by night security. Vehicles parked outside are under constant supervision and fully secure. Outdoor parking does not mean unsafe or unmanaged — we hope you understand the difference. 5. What we find particularly puzzling is your claim that “you didn’t stay, and didn’t take photos because you didn’t want to.” If you never actually stayed in the room and have no visual record, your negative comments on the condition of the room and facilities lack any factual basis. This kind of statement is self-contradictory and unconvincing, and it may mislead other guests. 6. Furthermore, we must clarify that you demanded a refund on-site. As we explained clearly at the time, your booking and payment were made through the platform, and we as the host have no authority to issue direct refunds. We advised you to file a formal claim through the booking platform — if your complaint is justified, the platform will rule in your favor and we will fully cooperate with the refund. Until such a judgment is made, we cannot bypass platform procedures. 7. Most regrettably, during your visit, you treated our front desk and service staff with arrogance and disrespect, even verbally abusing them, disrupting our operations. Despite this, our staff remained courteous and professional, doing their best to assist you. We always treat guests with respect, and we expect the same in return. Finally, we welcome any honest and constructive feedback that helps us improve, but we also have the right to defend ourselves against exaggerated and untrue claims. We conduct our business with integrity and transparency, and we trust that the public will see the truth for what it is. Thank you for your understanding. Sincerely, Oceanism Diving Resort Management Team

Dear Eduardo, Thank you for your feedback — though we must frankly say we are quite surprised and disappointed by the level of exaggeration and distortion in your review. Please allow us to clarify the following points: 1. You mentioned our… Show more

Dear Werner, Thank you for your detailed feedback and for choosing to stay with us again. We’re especially pleased to see that your rating has improved from 4 to 8 this time—it means a lot to us and shows that we are moving in the right direction. 1. Breakfast: We opted for a Western-style breakfast to accommodate international preferences, but we recognize that the lack of fruit was an oversight. We appreciate your suggestion and will ensure that fresh fruit is included moving forward. 2. Morning Noise: Our dive shop officially opens at 8 AM, and no staff handle dive tanks before that time. However, we take your concerns seriously and will further reinforce our management to maintain a peaceful morning environment. 3. Room Setup: Your comments regarding the room’s furnishing are well noted. We appreciate the constructive feedback and will follow up on improvements to enhance the overall guest experience. We strive to improve continuously, and your feedback is invaluable in helping us achieve that. We look forward to welcoming you back and making your next stay even better. Best regards, Dumaguete Oceanism Diving Resort

Dear Werner, Thank you for your detailed feedback and for choosing to stay with us again. We’re especially pleased to see that your rating has improved from 4 to 8 this time—it means a lot to us and shows that we are moving in the right di… Show more

Dear Jennifer, Thank you for your review and for highlighting the cleanliness, friendly staff, spacious rooms, and great amenities. We appreciate your feedback as it helps us continue improving our services. Regarding your concerns about the bugs, we would like to clarify that there are no insects inside the rooms. As our resort is surrounded by nature, outdoor lighting at night can sometimes attract insects near the stairways and common areas. This is a common occurrence in tropical environments and is not indicative of any hygiene or maintenance issue. As for the air conditioning, our units are regularly maintained and function properly. However, given the tropical climate, it may take some time to cool a large room effectively, especially if doors or windows are frequently opened. If there were any issues during your stay, we wish you had informed our team, as we would have been happy to assist immediately. Regarding the TV and mirrors, our resort is designed to provide a tranquil, nature-focused experience, which is why we do not include TVs in the rooms. Mirrors are available in the bathrooms, and we appreciate your suggestion for additional mirrors in the rooms. We value your feedback and hope to welcome you again for an even better stay. Best regards, Oceanism Dive Resort Management

Dear Jennifer, Thank you for your review and for highlighting the cleanliness, friendly staff, spacious rooms, and great amenities. We appreciate your feedback as it helps us continue improving our services. Regarding your concerns about th… Show more

Thank you very much for your feedback. Thank you as well for your child's affection for the puppy.Our pool usage guidelines are in place to ensure that all our guests can enjoy a safe, comfortable, and peaceful experience. We greatly appreciate your understanding and look forward to welcoming you back again.

Thank you very much for your feedback. Thank you as well for your child's affection for the puppy.Our pool usage guidelines are in place to ensure that all our guests can enjoy a safe, comfortable, and peaceful experience. We greatly apprec… Show more

Thank you immensely for sharing such a glowing review! Your positive feedback truly warmed our hearts. It's gratifying to know you had a smooth and pleasant experience with us. Your kind words reflect the dedication we pour into our work. We're eager to welcome you back, as well as any friends or family you may recommend in the future. Should you have any suggestions to enhance your next visit, please share them with us. Thank you for making Oceanism Diving Resort your preferred destination! Warm regards, Oceanism

Thank you immensely for sharing such a glowing review! Your positive feedback truly warmed our hearts. It's gratifying to know you had a smooth and pleasant experience with us. Your kind words reflect the dedication we pour into our work. W… Show more

Greetings, I'm the owner of Oceanism. I sincerely apologize for the delayed response and any discomfort during your stay. Unfortunately, I wasn't present when you shared your concerns at the reception. Your feedback is invaluable, and I'm truly sorry for the less-than-pleasant experience you had with us. In addressing your concerns about our bedsheets, we do have a total of 40 sets for our 10 rooms, not just a few. Regarding our staff, we have more than 10 team members, though they might not have been visible near you as we attend to all our guests. The swimming pool cleaning follows a schedule from 8-9 am, and I've confirmed that our staff adhered to this timeframe. I deeply regret the inconvenience caused by the generator situation. We were aware of the power outage from 6 am to 4 pm and had planned to run the generator from 10 am to avoid the noise disturbing guests. Unfortunately, a mechanical issue led to a delay, and we did our best to resolve it promptly in this emergency. I also want to address the breakfast matter. While we offer three different breakfast options on rotation, I apologize for the misunderstanding. Our chef, in an attempt to cater to your preferences, provided a variety including bread, ham, sausage, eggs, coffee, and juice. I apologize for any disappointment caused by this oversight. Thank you sincerely for your valuable advice. We are committed to learning from this experience and enhancing our service quality. Your understanding is greatly appreciated. Thank you.

Greetings, I'm the owner of Oceanism. I sincerely apologize for the delayed response and any discomfort during your stay. Unfortunately, I wasn't present when you shared your concerns at the reception. Your feedback is invaluable, and I'm t… Show more

We have been striving to enhance our hardware facilities and service quality, but regrettably, we have not met your expectations. We sincerely apologize for any dissatisfaction with your stay experience. We deeply value your feedback and will persist in improving our shortcomings. Thank you for your valuable input！

We have been striving to enhance our hardware facilities and service quality, but regrettably, we have not met your expectations. We sincerely apologize for any dissatisfaction with your stay experience. We deeply value your feedback and wi… Show more