6.3

Reviews of OYO 1011 First Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

751 Ongpin Street, Manila, 1008 Manila, Philippines

  • Kadatuan

    Reviewed: 30 August 2024 · Stayed in August 2024

    Verified review
  • Marlyngarcia

    Reviewed: 19 August 2024 · Stayed in August 2024

    Verified review

    location near to the street food and staffs are accommodating

    unpleasant odor on the elevator and hallway, stains on the towels, pillows and bed sheets.. aircon not facing the bed side makes you feel hot on morning till afternoon, tv has no channel and signal

    Property response:

    Apologies for the inconvenience caused, Marlyngarcia! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa

    OYO 1011 First Hotel
    22 August 2024
  • Bhupen

    Reviewed: 13 August 2024 · Stayed in August 2024

    Verified review
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  • Smith

    Reviewed: 28 July 2024 · Stayed in July 2024

    Verified review

    The location was great. Right in the middle of Chinatown and very close to sightseeing attractions.

    The building was old, the hallways had a nasty smell. There was a sign saying no smoking, but the staff were smoking in the building.

    Property response:

    Dear, Smith! Thank you for writing this review. We feel that you are not fully satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. Regards, Maricel!

    Dear, Smith! Thank you for writing this review. We feel that you are not fully satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. Reg… Show more

    OYO 1011 First Hotel
    29 July 2024
  • Smith

    Reviewed: 3 July 2024 · Stayed in July 2024

    Verified review
  • Zoltán

    Reviewed: 11 June 2024 · Stayed in June 2024

    Verified review

    Stuff was nice and helpful, cant complain about them!

    Old, smelly, just all-around bad...

    Property response:

    Dear, Zoltán! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your next stay nothing less than an amazing experience. Regards, Markus!

    OYO 1011 First Hotel
    11 June 2024
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  • Андрейчук

    Reviewed: 6 June 2024 · Stayed in May 2024

    Verified review

    Hotel looks old, but maintained. location is nice and staff is very kind.

    The towels and bed linen is very old and not fresh.

    Property response:

    Dear, Андрейчук! Glad to see you loved our services. Have a pleasant day ahead. Regards, Kristine.

    OYO 1011 First Hotel
    7 June 2024
  • Caya

    Reviewed: 4 June 2024 · Stayed in May 2024

    Verified review

    Place in china town Good hot water Free flow water

    The room smells dirty, the blanket is itchy, there is no thin towel mat Good hot water, cold AC even though the model is old and noisy There is free water The lifts and locations around the hotel are dirty and poorly maintained The hotel is like a former hospital, a bit scary The location is not clean

    Property response:

    We are sorry for the inconvenience, Caya! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Eva

    We are sorry for the inconvenience, Caya! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort a… Show more

    OYO 1011 First Hotel
    6 June 2024
  • Justine

    Reviewed: 2 May 2024 · Stayed in March 2024

    Verified review
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  • 7.0 Good
    She

    Reviewed: 29 April 2024 · Stayed in March 2024

    Verified review
  • 7.0 Good
    She

    Reviewed: 29 April 2024 · Stayed in March 2024

    Verified review
  • Jcpango

    Reviewed: 28 March 2024 · Stayed in March 2024

    Verified review

    Always love this first hotel of Binondo

    Property response:

    Dear, Jcpango! Thank you for your appreciation.We hope to give you a consistent service every time ahead. Regards, Manuel.

    OYO 1011 First Hotel
    29 March 2024
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  • Ana

    Reviewed: 21 March 2024 · Stayed in March 2024

    Verified review
  • 7.0 Good
    Claro

    Reviewed: 14 March 2024 · Stayed in March 2024

    Verified review

    Very affordable

    Place is very worn-out but the rooms are still in good condition

    Property response:

    Thank you for rating us positively, Claro! We will surely work on the feedback shared by you to improve the services further. Have a nice day ahead :) Regards, Lisa

    OYO 1011 First Hotel
    5 April 2024
  • Jcpango

    Reviewed: 14 March 2024 · Stayed in March 2024

    Verified review

    The friendly staff and good accommodations

    Property response:

    Dear, Jcpango! Thank you so much for the wonderful rating. It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever. Regards, Maja.

    Dear, Jcpango! Thank you so much for the wonderful rating. It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile for… Show more

    OYO 1011 First Hotel
    15 March 2024
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  • Crystal

    Reviewed: 28 January 2024 · Stayed in December 2023

    Verified review

    Oh emm gee! After we finished checking in and seeing the room we wanted to check out. We are so upset that the property is like a warehouse.

    We didn't like all about this old hotel. They charged me twice, I paid in cash and they charged me to my card.

    Property response:

    Dear, Crystal! Sorry for the unpleasant experience you had with us. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. Regards, Markus!

    OYO 1011 First Hotel
    29 January 2024
  • Madz

    Reviewed: 11 January 2024 · Stayed in December 2023

    Verified review
  • 7.0 Good
    Anna

    Reviewed: 11 January 2024 · Stayed in January 2024

    Verified review
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  • Nathan

    Reviewed: 2 January 2024 · Stayed in December 2023

    Verified review

    It's cheap

    There were bloodstains on the pillows, the wifi didn't work, the aircon was very old and noisy, the elevator was broken and you had to walk through a dark dilapidated spooky staircase

    Property response:

    Dear, Nathan! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Markus!

    OYO 1011 First Hotel
    2 January 2024
  • Eliza

    Reviewed: 20 December 2023 · Stayed in December 2023

    Verified review

    Nothing

    Dirty and it seems not safe to stay.

    Property response:

    Dear, Eliza! Sorry for the inconvenience. We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Markus!

    Dear, Eliza! Sorry for the inconvenience. We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, … Show more

    OYO 1011 First Hotel
    21 December 2023
  • Cabuguas

    Reviewed: 21 November 2023 · Stayed in November 2023

    Verified review

    The place is convenient to walk and shop within the Binondo area if you stroll around the area you can see nearby places to buy some stuff and if you are on a tight budget this is the place to stay. This place is not for those OC people and allergic to cleanliness.

    Hotel is not like what you think that like 5 stars hotel.What i dont like is theres some stains in curtains and shower curtain

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  • Louella

    Reviewed: 16 November 2023 · Stayed in November 2023

    Verified review

    Allowed us to store our baggage for a short time after checking out. Very accessible and walking distance to almost everywhere in Binondo.

    Toilet doesn’t flush properly. Room smells of cigarette smoke.

    Property response:

    Dear, Louella! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Kristine!

    OYO 1011 First Hotel
    17 November 2023
  • Patil

    Reviewed: 13 November 2023 · Stayed in October 2023

    Verified review
  • Shiv

    Reviewed: 10 November 2023 · Stayed in November 2023

    Verified review
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