Jacking Horse, Cloud 9, Brgy. Catangnan, 8419 General Luna, Philippines
#91 of 113 hotels in General Luna
Guests' ChoiceBased on 96 hotel reviews
6.7Cleanliness
7.4
Comfort
7.2
Location
8.8
Facilities
6.5
Staff
8.2
Value for money
7.2
Free Wifi
7.5
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End of dialog contentReviewed: July 31, 2025
Mulawan
PhilippinesI was expecting a smooth online work setup, but the internet speed was disappointingly slow. Also, the water availability in the bathroom was quite poor, which made the stay a bit inconvenient.
The location was great, and I appreciated the spaciousness and cleanliness of the room. Also kudos to all the staff :)
Stayed in July 2025
Reviewed: January 17, 2025
Krista
United StatesWe need to ask for all amenities and no daily cleaning.
Very close to the beach for surfing.
Stayed in January 2025
Reviewed: January 13, 2025
William
AustraliaWe were asked to pay for a lost towel which was hanged on the drying rack provided outside the room...the most ridiculous part is how much they charged for the towel (which is if course already been used many times)... 1000php for an old towel... for a family that already paid 40k plus for the accommodation...
Cloud 9 is just at the back of the property
Stayed in January 2025
Reviewed: December 2, 2024
Marklvasquez
PhilippinesNone i cant think of
Would have been nice to have more variety.
Stayed in December 2024
Reviewed: October 18, 2024
Monique
AustraliaLacking bedside storage and power outlet. Door locks needs improving.
Good Location, friendly staff, room cleanliness.
Stayed in October 2024
Reviewed: September 24, 2024
Delailah
IrelandIn general, no maintenance cleanliness in Siargao especially the streets and roads, its pity as too many foreigners. But I was happy with our accommodations.
Staff were phenomenal, love how courteous and reserve as Filipino's attitude. Location is great is quiet and can access the beachfront. We had breakfast only in there but quite nice and affordable.
Stayed in September 2024
Reviewed: April 11, 2024
Kathleen
United KingdomThe salt water coming out from the shower. It can still improve with adding kettle, table and cup in the room.
The friendly staff, location, cleanliness and size of the room.
Stayed in April 2024
Reviewed: January 6, 2024
Julie
SingaporeNo on-site restaurant. Room cleaning once every 3 days. Number of towels and toilet paper provided not sufficient. Decor.
Roo.m size and beds. Location was superb.
Stayed in January 2024
Reviewed: November 16, 2023
Mary
Philippinesthe toilet smells! room kinda smell like sewage from the toilet (not intense and tolerable) 😅
peaceful and along the road
Stayed in August 2023
Reviewed: November 9, 2023
Alina
RussiaSalty water in the shower. Noisy air conditioner. Kind of expensive.
Perfect location especially for surfing. Amazing stuff. Clean room. Big size of beds. Refill water for free.
Stayed in October 2023
Reviewed: September 4, 2023
Jamie
Philippinesnot so near sa beach that you could really chill
spacious and they can let you stay in their common area. they have contact for car rental. colz travel is near here so you can avail awesome tours with them
Stayed in September 2023
Reviewed: July 30, 2023
Deanna
IndonesiaAbsolutely horrid AC units that are so loud it sounds like something is driving through the room. And due to Siargao power issues, they crash every few minutes and then when it starts up it makes an even worse sound. The way it’s laid out, it can be quite loud in the early morning with people in the common area. There was one staff member that had the volume on loud for their phone so you could hear every few minutes when they got a Facebook message. The wifi was basically never worked, so I wouldn’t even count wifi as a thing they offer. Expensive rooms and honestly you don’t get much for the price.
Good location in Cloud9.
Stayed in May 2023
Reviewed: June 27, 2023
Amelia
AustraliaA bit run down but that is expected for the price.
This spot in Siargao was a perfect little place if you are travelling with the intent to spend most of the day out of your room. Comfy bed. Nice enough bathroom. Friendly staff. Great restaurant out front.
Stayed in May 2023
Reviewed: June 23, 2023
Kristel
PhilippinesThe place was really nice, people are accommodating as well. I had problem on my first night. The ac unit was so loud that you can not even sleep. I requested to transfer me to another room. And they are very kind to do so. Will def book again here
Stayed in May 2023
Reviewed: June 23, 2023
Archie
United StatesClose to cloud 9
Stayed in June 2023
Reviewed: June 19, 2023
Allyssa
Philippinesthere should have a complimentary coffee and tea cup inside the room. the internet should be stable
It’s accessible to evrything
Stayed in June 2023
Reviewed: June 12, 2023
Mohamed
Qatarstaff were obnoxious
amazing location and neat place
Stayed in May 2023
Reviewed: May 30, 2023
Mary
BelgiumThe bathroom is slippery.
It was clean and smells good. The staff are friendly.
Stayed in May 2023
Reviewed: May 22, 2023
Abraham
South AfricaCheck in process not up to standard and no explanation of what facilities are available. Property does not look the same as per the pictures online - garden not maintained. Maintenance not done consistently, broken tap, light removed at bed with the wires sticking out. Housekeeping not following standard protocol of daily cleaning/ changing bedding and towels on the fourth day. Curtains not closing windows properly for privacy and too light to block out light from corridors/sun.
location was great
Stayed in May 2023
Reviewed: May 11, 2023
Agustin
PhilippinesThe room is big and cool
Stayed in May 2023
Reviewed: April 26, 2023
Jamaica
DenmarkNot so organize
It is clean and comfortable
Stayed in April 2023
Reviewed: April 25, 2023
Joahnna
PhilippinesOn our last day, there was a water interruption at the hotel and it’s so hassle that we had to go to other homestay to have a shower as we already have to go to the airport. Not sure what happened, but other hotels and home stays didn’t have water interruption.
The rooms are spacious and clean. And the location is very accesible to the beach and just walking distance to cloud 9
Stayed in April 2023
Reviewed: March 26, 2023
Alina
Germanyunfortunately no one cleaned our room (after 3 days) and gave new toilet paper, etc… but when we’ve asked for it we got new towels, shampoo….
awesome location and nice rooms!
Stayed in March 2023
Reviewed: February 19, 2023
Rose
Philippinesmaybe serve more food options for lunch and dinner
Breakfast is good but it a little bit over prized
Stayed in January 2023
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