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Reviews of PAYAG SUITES

Jacking Horse, Cloud 9, Brgy. Catangnan, 8419 General Luna, Philippines

#91 of 113 hotels in General Luna

Guests' Choice

Review Score

Based on 96 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.2

  • Location

    8.8

  • Facilities

    6.5

  • Staff

    8.2

  • Value for money

    7.2

  • Free Wifi

    7.5

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Showing 1 - 25

  • Reviewed: July 31, 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 4 nights

    I was expecting a smooth online work setup, but the internet speed was disappointingly slow. Also, the water availability in the bathroom was quite poor, which made the stay a bit inconvenient.

    The location was great, and I appreciated the spaciousness and cleanliness of the room. Also kudos to all the staff :)

    Stayed in July 2025

  • Reviewed: January 17, 2025

    8.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    We need to ask for all amenities and no daily cleaning.

    Very close to the beach for surfing.

    Stayed in January 2025

  • Reviewed: January 13, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    We were asked to pay for a lost towel which was hanged on the drying rack provided outside the room...the most ridiculous part is how much they charged for the towel (which is if course already been used many times)... 1000php for an old towel... for a family that already paid 40k plus for the accommodation...

    Cloud 9 is just at the back of the property

    Stayed in January 2025

  • Reviewed: December 2, 2024

    8.0
    Lovely place
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    None i cant think of

    Would have been nice to have more variety.

    Stayed in December 2024

  • Reviewed: October 18, 2024

    8.0
    Location is great
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Lacking bedside storage and power outlet. Door locks needs improving.

    Good Location, friendly staff, room cleanliness.

    Stayed in October 2024

  • Reviewed: September 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    In general, no maintenance cleanliness in Siargao especially the streets and roads, its pity as too many foreigners. But I was happy with our accommodations.

    Staff were phenomenal, love how courteous and reserve as Filipino's attitude. Location is great is quiet and can access the beachfront. We had breakfast only in there but quite nice and affordable.

    Stayed in September 2024

  • Reviewed: April 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The salt water coming out from the shower. It can still improve with adding kettle, table and cup in the room.

    The friendly staff, location, cleanliness and size of the room.

    Stayed in April 2024

  • Reviewed: January 6, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Deluxe Quadruple Room
    • Stayed 7 nights
    • Submitted from a mobile device

    No on-site restaurant. Room cleaning once every 3 days. Number of towels and toilet paper provided not sufficient. Decor.

    Roo.m size and beds. Location was superb.

    Stayed in January 2024

  • Reviewed: November 16, 2023

    7.0
    comfortable, spacious, peaceful.. it's just the smell in and from the toilet didn't make my stay 100%
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the toilet smells! room kinda smell like sewage from the toilet (not intense and tolerable) 😅

    peaceful and along the road

    Stayed in August 2023

  • Reviewed: November 9, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 15 nights
    • Submitted from a mobile device

    Salty water in the shower. Noisy air conditioner. Kind of expensive.

    Perfect location especially for surfing. Amazing stuff. Clean room. Big size of beds. Refill water for free.

    Stayed in October 2023

  • Reviewed: September 4, 2023

    8.0
    good to stay here if you have a car or motor to rent since its a bit far to the center
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    not so near sa beach that you could really chill

    spacious and they can let you stay in their common area. they have contact for car rental. colz travel is near here so you can avail awesome tours with them

    Stayed in September 2023

  • Reviewed: July 30, 2023

    6.0
    Expensive for what it is
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Absolutely horrid AC units that are so loud it sounds like something is driving through the room. And due to Siargao power issues, they crash every few minutes and then when it starts up it makes an even worse sound. The way it’s laid out, it can be quite loud in the early morning with people in the common area. There was one staff member that had the volume on loud for their phone so you could hear every few minutes when they got a Facebook message. The wifi was basically never worked, so I wouldn’t even count wifi as a thing they offer. Expensive rooms and honestly you don’t get much for the price.

    Good location in Cloud9.

    Stayed in May 2023

  • Reviewed: June 27, 2023

    8.0
    Wonderful little spot in Siargao
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 14 nights
    • Submitted from a mobile device

    A bit run down but that is expected for the price.

    This spot in Siargao was a perfect little place if you are travelling with the intent to spend most of the day out of your room. Comfy bed. Nice enough bathroom. Friendly staff. Great restaurant out front.

    Stayed in May 2023

  • Reviewed: June 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The place was really nice, people are accommodating as well. I had problem on my first night. The ac unit was so loud that you can not even sleep. I requested to transfer me to another room. And they are very kind to do so. Will def book again here

    Stayed in May 2023

  • Reviewed: June 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Close to cloud 9

    Stayed in June 2023

  • Reviewed: June 19, 2023

    6.0
    It’s nice to stay at Payag
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    there should have a complimentary coffee and tea cup inside the room. the internet should be stable

    It’s accessible to evrything

    Stayed in June 2023

  • Reviewed: June 12, 2023

    7.0
    Great place
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    staff were obnoxious

    amazing location and neat place

    Stayed in May 2023

  • Reviewed: May 30, 2023

    7.0
    It was a good stay, staffs are friendly, but if you are travelling with groups, you make sure you declare all the people
    • Leisure trip
    • Travelers with friends
    • Deluxe Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom is slippery.

    It was clean and smells good. The staff are friendly.

    Stayed in May 2023

  • Reviewed: May 22, 2023

    6.0
    Good location, work needed on some areas
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Check in process not up to standard and no explanation of what facilities are available. Property does not look the same as per the pictures online - garden not maintained. Maintenance not done consistently, broken tap, light removed at bed with the wires sticking out. Housekeeping not following standard protocol of daily cleaning/ changing bedding and towels on the fourth day. Curtains not closing windows properly for privacy and too light to block out light from corridors/sun.

    location was great

    Stayed in May 2023

  • Reviewed: May 11, 2023

    8.0
    Very Good
    • Business trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room is big and cool

    Stayed in May 2023

  • Reviewed: April 26, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Deluxe Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not so organize

    It is clean and comfortable

    Stayed in April 2023

  • Reviewed: April 25, 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    On our last day, there was a water interruption at the hotel and it’s so hassle that we had to go to other homestay to have a shower as we already have to go to the airport. Not sure what happened, but other hotels and home stays didn’t have water interruption.

    The rooms are spacious and clean. And the location is very accesible to the beach and just walking distance to cloud 9

    Stayed in April 2023

  • Reviewed: March 26, 2023

    8.0
    would come back :-)
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    unfortunately no one cleaned our room (after 3 days) and gave new toilet paper, etc… but when we’ve asked for it we got new towels, shampoo….

    awesome location and nice rooms!

    Stayed in March 2023

  • Reviewed: February 19, 2023

    8.0
    Great place to stay if you want a quiet area away from the crowd. :)
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 4 nights

    maybe serve more food options for lunch and dinner

    Breakfast is good but it a little bit over prized

    Stayed in January 2023

Showing 1 - 25

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