Reviews of Radisson Blu Cebu This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Serging Osmeña Boulevard Corner Juan Luna Avenue, 6000 Cebu City, Philippines
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewModern and very secured
We have to put tissue to the joining door to the other room just to keep it open and so we will not keep on calling the staff to open it. Wish we were given the key in case if we want to keep it locked or open.
Dear Hazel, Thank you for your feedback! We're glad to hear that you found the hotel modern and secure, and that you felt it was worth the price. We apologize for the inconvenience with the joining door and understand how it could have impacted your stay. We appreciate your suggestion about providing an additional key, and we'll look into making this more convenient for future guests. We genuinely value your input and look forward to welcoming you back for an even better experience next time! Sincerely, Radisson Blu Cebu
Dear Hazel, Thank you for your feedback! We're glad to hear that you found the hotel modern and secure, and that you felt it was worth the price. We apologize for the inconvenience with the joining door and understand how it could have… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in June 2025
Verified reviewLocation. Staff. Room. Always a good night sleep. Shopping centre. Buffet breakfast in the morning.
No bath plug. And it is hard to buy a bath plug in Cebu for some reason.
Dear Stephan, Thank you for sharing your feedback! We’re so glad to hear that you enjoyed our location, the service from our staff, and the comfort of your room. It's great to know that you had a good night’s sleep and enjoyed the buffet breakfast. We apologize for the inconvenience caused by the missing bath plug and understand how difficult it can be to find one. We’ll look into this and work on improving this aspect. We hope to welcome you back for another great stay soon! Sincerely, Radisson Blu Cebu
Dear Stephan, Thank you for sharing your feedback! We’re so glad to hear that you enjoyed our location, the service from our staff, and the comfort of your room. It's great to know that you had a good night’s sleep and enjoyed the buff… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewDinner was excellent especially the Indian dishes and the chef was very approachable as well.
N/A
Dear Anurup, Thank you so much for your lovely review! We’re thrilled to hear that you enjoyed the dinner, especially the Indian dishes. It’s great to know that our chef was able to make your experience even more memorable with their approachable service. We truly appreciate your feedback and look forward to welcoming you back for another wonderful experience! Sincerely, Radisson Blu Cebu
Dear Anurup, Thank you so much for your lovely review! We’re thrilled to hear that you enjoyed the dinner, especially the Indian dishes. It’s great to know that our chef was able to make your experience even more memorable with their appro… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewNice
Dear Desi, Thank you for your feedback! We're glad to hear you had a good experience. We hope to welcome you back soon! Sincerely, Radisson Blu Cebu
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIt’s just a walking distance to the shopping mall , the cleanliness and of course the staff are so friendly.
water for flushing the toilet is too less and the garbage bin has no plastic/bin liner. That’s not the way to help the climate.
Dear Anselmo, Thank you for your feedback! We’re glad to hear that you enjoyed the convenient location, cleanliness, and friendly service. We appreciate your concerns regarding the water pressure and the absence of a plastic bin liner. Your comments about sustainability are essential, and we’ll certainly look into these aspects to ensure we’re doing our part for the environment while improving the guest experience. We look forward to welcoming you back for another enjoyable stay! Sincerely, Radisson Blu Cebu
Dear Anselmo, Thank you for your feedback! We’re glad to hear that you enjoyed the convenient location, cleanliness, and friendly service. We appreciate your concerns regarding the water pressure and the absence of a plastic bin liner. You… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewHow close it is to SM Mall. The quality of food. The nice junior suite.
The food as delicious as it is, is a bit pricey. As are the drinks at the bar.
Dear Ian, Thank you for your review! We're happy to hear that you enjoyed the proximity to SM Mall, the quality of the food, and your stay in the junior suite. We truly appreciate your feedback on the pricing of the food and drinks at the bar. We'll take your comments into account as we work on providing better value for our guests. We hope to welcome you back for another great stay soon! Sincerely, Radisson Blu Cebu
Dear Ian, Thank you for your review! We're happy to hear that you enjoyed the proximity to SM Mall, the quality of the food, and your stay in the junior suite. We truly appreciate your feedback on the pricing of the food and drinks at … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWished you have a ramp going to SM especially for elderly or those having a hard time using the stairs
Dear Rhea, Thank you for your valuable feedback. We truly appreciate your suggestion regarding a ramp to SM, and we understand the importance of providing easy access for everyone, especially elderly guests or those with difficulty using stairs. Rest assured, we will consider this for future improvements to serve all our guests better. We look forward to welcoming you back soon! Sincerely, Radisson Blu Cebu
Dear Rhea, Thank you for your valuable feedback. We truly appreciate your suggestion regarding a ramp to SM, and we understand the importance of providing easy access for everyone, especially elderly guests or those with difficulty using s… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWished you have a ramp going to SM especially for elderly or those having a hard time using the stairs.
Dear Rhea, Thank you for your valuable feedback. We truly appreciate your suggestion regarding a ramp to SM, and we understand the importance of providing easy access for everyone, especially elderly guests or those with difficulty using stairs. Rest assured, we will consider this for future improvements to serve all our guests better. We look forward to welcoming you back soon! Sincerely, Radisson Blu Cebu
Dear Rhea, Thank you for your valuable feedback. We truly appreciate your suggestion regarding a ramp to SM, and we understand the importance of providing easy access for everyone, especially elderly guests or those with difficulty using s… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location is very convenient, close to SM Mall. The buffet breakfast was impressive with plenty of variety, and the staff were consistently friendly, attentive, and welcoming. Overall, the atmosphere in the common areas felt pleasant, and service in the restaurant left a good impression.
The facilities need upgrading—old furniture, worn towels, and bathrooms lacking proper upkeep. What disappointed us most was being wrongfully accused of unpaid bills after check-out, despite our card already being charged. If our travel / debit card was only used as security deposit ( strangely though , the amount was already deducted from our account even before we checked out and then accused us of not paying our bills . I’m just curious - how exactly does that qualify as a security deposit ? We have never once in our lives left unsettled dues, and being wrongfully accused was insulting. Receiving repeated messages from WhatsApp and email has caused us unnecessary stress especially we were travelling that day . No guest should go through this. We have never left unpaid bills in our lives, and being treated this way by a hotel claiming to be 5-star is unacceptable. Radisson Blu Cebu needs to seriously fix its housekeeping and billing system - because what we experienced was a nightmare, not hospitality.
Dear Mary Jane, Thank you for sharing your feedback with us. We are truly sorry for the frustration this situation has caused. Please know it was never our intention to make you feel uncomfortable or accused. To clarify, the amount at check-in was only a temporary hold as a standard security deposit, shown on your receipt as “card ver.” For safety, all credit card transactions require the physical card for verification, and when it’s not available, we need to confirm with the guest before finalizing billing. We understand how upsetting this must have been and are reviewing our procedures to make sure our communication is clearer moving forward. We truly value your trust and hope to have the chance to welcome you back for a smoother experience. Warm regards, Radisson Blu Cebu
Dear Mary Jane, Thank you for sharing your feedback with us. We are truly sorry for the frustration this situation has caused. Please know it was never our intention to make you feel uncomfortable or accused. To clarify, the amount at chec… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewIt was within walking distance from SM mall. It was so handy to walk there and back. The rooms were clean and the staff were all friendly and accommodating.
No complaints
Dear Christine, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the convenience of our location and that you found our rooms clean and our staff friendly and accommodating. Your satisfaction is our top priority, and we’re thrilled that we could meet your expectations. We look forward to welcoming you back for another pleasant stay at Radisson Blu Cebu. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Warm regards, Radisson Blu Cebu
Dear Christine, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the convenience of our location and that you found our rooms clean and our staff friendly and accommodating. Your satisfaction is our top prior… Show more