I'll never forget my disastrous 17-night stay at this hotel. From the moment I arrived, things went downhill fast. The room was tiny, with a bed that creaked and groaned all night. The phone was practically useless, with a connection that was barely audible. After a long day of traveling, I called the front desk to request clean bedding. But they ignored me, forcing me to trek downstairs to ask them in person. What happened next was astonishing. When I complained about the dirty bedding, the receptionist asked the cleaning staff to change it. But then I overheard the cleaning staff complaining, claiming the hair on the bedding was mine! I was stunned. I had just arrived, and the hair was so short and clearly didn't belong to me. I tried to upgrade to a bigger room, but they refused, citing a strict policy. It felt like they were looking for ways to say no. The TV was dead, and the WiFi was slower than slow. But the worst part was the noise coming from the next room. But the final blow was finding a rat scurrying across my floor. I was horrified. And when I asked to switch rooms, the new room had dirty bedding too - with disgusting stains (semen) on the sheets. The bathroom leaked, the toilet didn't flush properly, and the staff seemed completely unbothered. Also, the room is so dim, it's hard to read. My husband was appalled when he arrived on the 13th day and we both felt like we were being ignored. I paid for my stay upfront, so I was stuck in this nightmare for 17 long nights. I hope the hotel takes a hard look at its cleaning, maintenance, and staff training. No one deserves to go through what I went through. I hope this hotel takes my complaints seriously and makes things right.

The male receptionist stood out for his warm and welcoming demeanor. I was also grateful to the front desk team for securely holding my parcel while I was busy studying for my licensure exam.

Stayed in March 2025

A lot of mosquitos and nor repellant, dark and gloomy room,sticky floor, phone is not working, no elevator

None

Stayed in January 2025

No elevator AC was not working properly With cockroaches No toiletries (out of stock,as per the staff.) With stained bath towels

Staffs were accommodating.

Stayed in November 2024

Everything. From staff to the room. The facility didn’t even have a lift and we were on the 4th flr. The room is dirty most esp the CR. They said that room is good for two but the room is only limited to one. U can’t even open a hand carry luggage.

None.

Stayed in August 2025

The room was too small there was no elevator to the fifth floor

The staff were great

Stayed in February 2025

Very dirty. Saw a big cockroach in the room. Trash bin was full after previous guests. Linen was stained. Smelly. Loud. Housekeeper cleaned the next room to mine at 3 am. Unbelievably small shower.

Friendly and helpful staff. Wi-Fi in the room.

Stayed in July 2023

Friendly.

Stayed in March 2023

They offered me a miniature room with no windows and fungus smell... Even the idea that they might pull off a "scam" to offset me a different room then I booked... That's not OK. They should not need this kind of trickery. (Picture of small room included in this review)

First room i was offered was tiny, 7-8m2, including bathroom space... And smelled horribly to fungus. Airconditioning didn't clean up the smell, so i went to the counter and asked for a different room. That looked a lot more like the pictures ☺️ Also no strange smells :-) Bed was comfortabele enough, not sure why they have an extra matrass on the floor. Thin windows and a lot of noise from the LRT. Not their fault, bit good to know. About 5-10 minutes walk from 7-11 (400m) and Station.

Stayed in March 2023

It is an average hotel, and the room is ok. language is such a problem, they cannot suggest information about book taxi, travel agencies etc.

Stayed in March 2023

na

accessible

Stayed in February 2023

All is well

Thanks again

Stayed in January 2023

There were a group of young people (2 girls and 4 boys) who checked in at around 4am at 3c, and they were so loud until 530am. They were talking loudly, banging stuff in the room, banging the doors in and out of the door, opened the 3rd floor window and left it open, so all the more it got noisy. It woke us all up. We talked to the group twice, and the staff 3x. At the 3rd try with the guard, that was the only time they were asked to leave the property. Another thing, the internet was also problematic at several points of our stay, and there are no Globe and Gomo signals inside the room, except for when we go to room A near the window.

Room 3d, and staff

Stayed in January 2023

No elevator

Cheaper

Stayed in November 2022

There are no comments available for this review

Stayed in March 2023

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in September 2022

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in March 2023

There are no comments available for this review

Stayed in March 2023

There are no comments available for this review

Stayed in April 2023