7.9

Reviews of NS Royal Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Juana Osmena St., Brgy Kamputhaw, 6000 Cebu City, Philippines

  • Pavani

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review
  • Ty

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    Great location, friendly staff and always willing to help

    Possibly allow smoking on the room balconies

  • Jerold

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    Nice staff

    Property response:

    Dear Jerold, Thank you for your kind words about our staff and for appreciating the comfort and location of our hotel. We also value your feedback on cleanliness, facilities, and value for money — rest assured we’ll use this to improve further. We look forward to welcoming you back soon! Warm regards, LAR

    Dear Jerold, Thank you for your kind words about our staff and for appreciating the comfort and location of our hotel. We also value your feedback on cleanliness, facilities, and value for money — rest assured we’ll use this to improve fur… Show more

    NS Royal Hotel
    28 August 2025
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  • Lovely

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    Very accessible location and the staff are very nice

    Property response:

    Thank you for sharing your feedback! We're thrilled to hear that you found the room spacious and the price affordable—it’s great to know you felt you got a good deal. We’re also glad the location worked well for you and that our staff could make your stay more enjoyable. We truly value your kind words about our team. We look forward to welcoming you back soon!

    Thank you for sharing your feedback! We're thrilled to hear that you found the room spacious and the price affordable—it’s great to know you felt you got a good deal. We’re also glad the location worked well for you and that our staff c… Show more

    NS Royal Hotel
    24 August 2025
  • Kamala

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    There is stores and restaurants nearby its convenient , the staff is friendly and helpful. The bed is comfy

    The shower pressure is small , just little bit water . Breakfast choice is not too much . Towel is reuse , so there is little bit smelly

    Property response:

    Dear Kamala, Thank you for your review. We’re happy you enjoyed our convenient location, friendly staff, and comfy bed. We apologize for the shower pressure, towel freshness, and breakfast variety. For clarification, our SOP is to clean rooms and replace toiletries daily, but since a “Do Not Disturb” sign was placed, our team waited for your advice before entering. It would have been much better if the concerns were raised during your stay so we could fix them right away. We appreciate your feedback and look forward to serving you better next time. Warm regards, LAR

    Dear Kamala, Thank you for your review. We’re happy you enjoyed our convenient location, friendly staff, and comfy bed. We apologize for the shower pressure, towel freshness, and breakfast variety. For clarification, our SOP is to clean ro… Show more

    NS Royal Hotel
    23 August 2025
  • 7.0 Good
    Antward

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    The staff were so helpful we arrived very early due to plane trouble we were given an upgrade so we could sleep as our room was not ready.

    The bathroom door just missed the toilet so you could not get to the sink you had to open door get in the shower to close door to get to the sink why does the door not open outwards and the problem is solved.The room also had blinds and curtains But the blinds were broken so they stuck down so you could not see out,get rid of them the curtains are go enough.

    Property response:

    Hi, Mr. Antward, Thank you very much for your feedback. We’re happy to know that our staff was able to assist you during your early arrival and provide a room upgrade for your comfort. We truly apologize for the inconvenience with the bathroom door and the blinds. Your comments are very helpful, and we will share them with our team to improve these areas. For future stays, please feel free to inform us right away about any room issue, such as the blinds, so we can fix it immediately and make your stay more comfortable. We appreciate your kind words about our staff and the comfort of the room, and we look forward to welcoming you back for an even better experience. Warm Regards, LAR

    Hi, Mr. Antward, Thank you very much for your feedback. We’re happy to know that our staff was able to assist you during your early arrival and provide a room upgrade for your comfort. We truly apologize for the inconvenience with the bat… Show more

    NS Royal Hotel
    23 August 2025
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  • Grace

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review
  • Sahara

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review
  • Astrid

    Reviewed: 14 August 2025 · Stayed in July 2025

    Verified review
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  • Daniil

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review

    very very noisy staff very friendly room its okey

    Property response:

    Thank you for sharing your feedback. We’re pleased to hear that you found our staff friendly and the room satisfactory. We sincerely apologize if the noise caused any inconvenience during your stay. We will review this matter with our team to ensure a more comfortable and peaceful environment for our guests in the future. We appreciate your comments and hope to have the chance to welcome you again for a better experience.

    Thank you for sharing your feedback. We’re pleased to hear that you found our staff friendly and the room satisfactory. We sincerely apologize if the noise caused any inconvenience during your stay. We will review this matter with our team … Show more

    NS Royal Hotel
    13 August 2025
  • Fewtrell

    Reviewed: 12 August 2025 · Stayed in August 2025

    Verified review

    Helpful staff

    Small bathroom, not ideal for a couple sharing

    Property response:

    Thank you for sharing your feedback. We’re pleased to know you found our staff helpful — we’ll be sure to pass along your kind words to the team. We’re sorry to hear the bathroom size did not meet your expectations. We understand how important comfort is, especially for couples, and we’ll take your comments into consideration as we explore ways to improve our facilities. We hope to have the opportunity to welcome you again and provide an even better stay.

    Thank you for sharing your feedback. We’re pleased to know you found our staff helpful — we’ll be sure to pass along your kind words to the team. We’re sorry to hear the bathroom size did not meet your expectations. We understand how impor… Show more

    NS Royal Hotel
    13 August 2025
  • 7.0 Good
    Nicholas

    Reviewed: 12 August 2025 · Stayed in August 2025

    Verified review
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  • Anonymous

    Reviewed: 12 August 2025 · Stayed in July 2025

    Verified review
  • Hazel

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review
  • Campoamor

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review
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  • Hiroko

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review

    Staff at the reception very helpful. In the center of the city, good access to anywhere, so it is very reasonable. A big room was good for family trip. They accepted our midnight check in.

    Bathroom doors broken a bit.

    Property response:

    Dear Hiroko, Thank you for choosing NS Royal Hotel and for taking the time to share your feedback. We’re happy to know you appreciated our helpful staff, central location, spacious room, and the convenience of our midnight check-in service. We sincerely apologize for the bathroom door issue you experienced. We’ve already informed our maintenance team to address it promptly. Your comments help us improve, and we hope to have the opportunity to welcome you again for an even better stay. Warm regards, LAR

    Dear Hiroko, Thank you for choosing NS Royal Hotel and for taking the time to share your feedback. We’re happy to know you appreciated our helpful staff, central location, spacious room, and the convenience of our midnight check-in service… Show more

    NS Royal Hotel
    11 August 2025
  • Ebenizer

    Reviewed: 6 August 2025 · Stayed in August 2025

    Verified review
  • Gabriela

    Reviewed: 5 August 2025 · Stayed in August 2025

    Verified review
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  • Oumou

    Reviewed: 31 July 2025 · Stayed in July 2025

    Verified review

    Staffs

    Room view and room

    Property response:

    Good Day Oumou, Thank you for taking the time to leave us a review and for appreciating our staff. Regarding your comments about the room and its view, may we kindly ask you to specify your concerns so we can properly address them with the relevant department? You can email us anytime. We value your feedback and look forward to improving your future experience with us. Thank you -April

    Good Day Oumou, Thank you for taking the time to leave us a review and for appreciating our staff. Regarding your comments about the room and its view, may we kindly ask you to specify your concerns so we can properly address them with th… Show more

    NS Royal Hotel
    1 August 2025
  • 7.0 Good
    Freja

    Reviewed: 30 July 2025 · Stayed in July 2025

    Verified review

    Great location, staff were friendly and very helpful. Premium executive suite was very modern and recently updated.

    Property response:

    Dear Freja, Thank you for sharing your feedback and for choosing to stay with us! We're delighted to hear that you enjoyed our central location and that our team made a positive impression with their friendliness and helpfulness. We're also glad you liked the modern features of our Premium Executive Suite—your comfort is our priority. We appreciate your comments regarding cleanliness, facilities, and comfort. Your input helps us identify areas where we can improve, and we’ll make sure to work on these to serve you even better next time. We hope to welcome you back again soon! Warm regards, LAR

    Dear Freja, Thank you for sharing your feedback and for choosing to stay with us! We're delighted to hear that you enjoyed our central location and that our team made a positive impression with their friendliness and helpfulness. We&#… Show more

    NS Royal Hotel
    30 July 2025
  • Myla

    Reviewed: 25 July 2025 · Stayed in July 2025

    Verified review

    Good location, east access to restos and other commercial.

    Could have better supply in the room. One pillow per person only and need to pay for extra pillow. This is not a standard setting. Towels can be upgraded as well.

    Property response:

    Thank you for taking the time to share your feedback. We are glad to know you appreciated our location and convenient access to nearby establishments. We also sincerely value your comments regarding the in-room amenities. Your observations about the pillow and towel quality are noted, and we will review our current setup to explore how we can enhance guest comfort without additional charges. We truly appreciate your input as it helps us improve, and we hope to have the opportunity to serve you better on your next visit.

    Thank you for taking the time to share your feedback. We are glad to know you appreciated our location and convenient access to nearby establishments. We also sincerely value your comments regarding the in-room amenities. Your observations… Show more

    NS Royal Hotel
    23 August 2025
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  • Nicolas

    Reviewed: 23 July 2025 · Stayed in July 2025

    Verified review
  • Richard

    Reviewed: 23 July 2025 · Stayed in July 2025

    Verified review
  • Karen

    Reviewed: 22 July 2025 · Stayed in July 2025

    Verified review

    Location.staff and value of money

    None

    Property response:

    Dear Ms. Karen, Thank you for sharing your feedback and for choosing to stay with us! We’re truly delighted to know you had an excellent stay and that you appreciated our convenient location, accommodating staff, and great value for money. Your kind words motivate us to continue delivering the best service possible. We also take note of your ratings for cleanliness and facilities, and we’ll use this as an opportunity to further improve in these areas. We look forward to welcoming you again on your next visit! Warm regards, LAR

    Dear Ms. Karen, Thank you for sharing your feedback and for choosing to stay with us! We’re truly delighted to know you had an excellent stay and that you appreciated our convenient location, accommodating staff, and great value for money… Show more

    NS Royal Hotel
    22 July 2025
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  • Leonora

    Reviewed: 19 July 2025 · Stayed in June 2025

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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