Reviews of Safari Hotel and Villas powered by Cocotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Katipunan Street, Barangay Bulala, City of Vigan, Ilocos Sur, 2700 Vigan, Philippines
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Reviewed: 27 May 2025 · Stayed in April 2025
Verified reviewtoilet are broken
poor staff assistance
Thank you for your stay and feedback. We're sorry to hear about the issues and appreciate you bringing them to our attention.
Reviewed: 1 May 2025 · Stayed in May 2025
Verified reviewThe safari itself.
None
Thank you for your stay and feedback! We're glad you enjoyed the safari experience.
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewNothing
The hotel was not the one who is dealing but a private individual please report this.
Reviewed: 8 July 2024 · Stayed in July 2024
Verified reviewClose encounter with the deers
Pool with algae. Lack of activities. Lack of available food at the restaurant. Shuttle not available when needed.
Reviewed: 17 April 2024 · Stayed in March 2024
Verified reviewThe giraffe feeding.. the pool and the drop off to front door of room using their transportation golden cart.
Nothing! Love the hotel must go specially when you have kids! And front desk personnel are so smiling and greets you with warm welcome professionally!
Thank you for your excellent feedback! We're delighted to hear you enjoyed your stay at our hotel, particularly with your children. It's great to know that our front-desk staff made you feel welcome with their kind smiles and professional pleasantries. We appreciate your nice thoughts and hope to welcome you and your family back for another wonderful visit!
Thank you for your excellent feedback! We're delighted to hear you enjoyed your stay at our hotel, particularly with your children. It's great to know that our front-desk staff made you feel welcome with their kind smiles and profes… Show more
Reviewed: 26 February 2024 · Stayed in February 2024
Verified reviewReviewed: 7 January 2024 · Stayed in December 2023
Verified reviewThe property is very spread out, so you feel like you have some privacy. There were deer and ostrich within easy viewing. The air conditioning worked well too! The property hosted a wedding one night while we were there and had it all cleaned up by morning! The bathrooms were nice.
The staff wasn’t incredibly helpful and WiFi wasn’t great. The villa we stayed in had an observation deck, which was nice but covered in bird poop so we couldn’t really enjoy it. Because the deer are allowed to roam free on the property, you also have to be careful not to step in deer poop. We only ate breakfast at the property but the food and coffee was not great. We didn’t have hot water in our shower.
Thank you for your detailed comments. We're glad to hear you loved our property's solitude and natural settings, as well as conveniences such as air conditioning and nice bathrooms. We do sorry for any difficulty caused by WiFi connectivity issues and the cleanliness of the observation deck. Your remarks about the meal quality and the absence of hot water in the shower have been acknowledged, and we will address these areas for improvement. We value your feedback and want to welcome you back for a more enjoyable experience in the future.
Thank you for your detailed comments. We're glad to hear you loved our property's solitude and natural settings, as well as conveniences such as air conditioning and nice bathrooms. We do sorry for any difficulty caused by WiFi conn… Show more
Reviewed: 1 July 2023 · Stayed in July 2023
Verified reviewThe safari experience, staff were very helpful, room was nice & comfortable. Good value for money.
Resort could be better maintained. We requested to be moved to another room because the previous room we had (lights did not work, toilet doesn't flush properly). Cleanliness of the entire place could be better, broken lights near the pool were not even replaced. Pool Cleanliness could be better maintained too. Water looked murky.
Hi Joz, thank you for sharing your concern and bringing this to our attention. Please accept our heartfelt apologies for any inconvenience this has caused you. Please know that we are aware of your concern about your experience with your room throughout your visit. We spoke with the team about the issue and made efforts to avoid such scenarios in the future. Have a wonderful day! We hope that we can see you at the next getaway destination here at Cocotel.
Hi Joz, thank you for sharing your concern and bringing this to our attention. Please accept our heartfelt apologies for any inconvenience this has caused you. Please know that we are aware of your concern about your experience with your r… Show more