Reviews of Santiago Project by Aluminak
Santiago - Banayoyo - Lidlidda - San Emilio - Quirino Road, 2707 Santiago, Philippines
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Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewThe staff are accommodating
No wifi signal in the room
Hi Ma’am Julie, We sincerely apologize for your experience during your stay. Please know that we are taking your feedback seriously and will continue working hard to improve every aspect of our service. We truly hope you’ll give us another chance to provide you with the quality experience you deserve. We look forward to welcoming you back.
Hi Ma’am Julie, We sincerely apologize for your experience during your stay. Please know that we are taking your feedback seriously and will continue working hard to improve every aspect of our service. We truly hope you’ll give us anothe… Show more
Reviewed: 4 January 2025 · Stayed in December 2024
Verified reviewDisappointing Experience for the Price – Management Needs to Improve We booked this resort in Aluminak, Santiago, Ilocos Sur, expecting a serene and peaceful getaway, especially considering the steep price of almost $250 per night. Unfortunately, the experience was far from what was promised. One of the biggest issues was the presence of too many day passers. This ruined the peaceful ambiance, as hotel guests had to share facilities with non-staying visitors. The resort's staff were clearly overstretched trying to accommodate both groups, leading to delays and subpar service. It also raised serious security concerns, as day passers had easy access to guest rooms. Compared to our stay in a private villa in Siargao, which cost the same, this resort fell short on many levels. The serenity and exclusivity we expected were non-existent. While the staff were the real heroes, doing their best to meet our requests despite the challenges, the real issue lies with the management. The resort's owner seems focused on maximizing profits—charging a high nightly rate while allowing day passers to flood the property. Adding to the disappointment was the resort’s false claim of sustainability. This is pure greenwashing. I observed excessive plastic use and wasteful electricity consumption, which is anything but sustainable. For the price they charge, guests deserve better service, better management, and a truly serene environment. I urge the owners to rethink their priorities and deliver on the promises they make to their guests.
Dear Ma’am, We sincerely apologize for your experience during your stay at our property. Please know that we take your feedback seriously and are committed to using your comments as an opportunity to improve. Cleanliness and order are values we highly uphold, and we are currently taking necessary steps to ensure these standards are consistently met. We hope to welcome you back in the future, and we are confident that your next visit will reflect the improvements we are making. This has been a valuable lesson for us, and we truly appreciate your honesty in helping us grow.
Dear Ma’am, We sincerely apologize for your experience during your stay at our property. Please know that we take your feedback seriously and are committed to using your comments as an opportunity to improve. Cleanliness and order are valu… Show more
Reviewed: 4 January 2025 · Stayed in December 2024
Verified reviewDisappointing Experience for the Price – Management Needs to Improve We booked this resort in Aluminak, Santiago, Ilocos Sur, expecting a serene and peaceful getaway, especially considering the steep price of almost $250 per night. Unfortunately, the experience was far from what was promised. One of the biggest issues was the presence of too many day passers. This ruined the peaceful ambiance, as hotel guests had to share facilities with non-staying visitors. The resort's staff were clearly overstretched trying to accommodate both groups, leading to delays and subpar service. It also raised serious security concerns, as day passers had easy access to guest rooms. Compared to our stay in a private villa in Siargao, which cost the same, this resort fell short on many levels. The serenity and exclusivity we expected were non-existent. While the staff were the real heroes, doing their best to meet our requests despite the challenges, the real issue lies with the management. The resort's owner seems focused on maximizing profits—charging a high nightly rate while allowing day passers to flood the property. Adding to the disappointment was the resort’s false claim of sustainability. This is pure greenwashing. I observed excessive plastic use and wasteful electricity consumption, which is anything but sustainable. For the price they charge, guests deserve better service, better management, and a truly serene environment. I urge the owners to rethink their priorities and deliver on the promises they make to their guests.
Hi Ma’am, We sincerely apologize for your experience at our property. Please know that we truly value your feedback and will keep it in mind as we work to improve our service and overall guest experience. Thank you for visiting us, and we hope to have the opportunity to serve you better in the future. Warm regards, Aluminak
Hi Ma’am, We sincerely apologize for your experience at our property. Please know that we truly value your feedback and will keep it in mind as we work to improve our service and overall guest experience. Thank you for visiting us, and we… Show more
Reviewed: 15 December 2024 · Stayed in December 2024
Verified reviewUnique and beautiful
Nothing
Hi Sandra, We’re truly delighted by your wonderful review of our property during your stay. Your kind words mean a lot to us, and we’ll surely keep them in mind as we continue striving to improve and provide the best experience possible. Once again, thank you—and we look forward to welcoming you back soon!
Hi Sandra, We’re truly delighted by your wonderful review of our property during your stay. Your kind words mean a lot to us, and we’ll surely keep them in mind as we continue striving to improve and provide the best experience possible. … Show more
Reviewed: 6 December 2024 · Stayed in November 2024
Verified reviewReviewed: 10 November 2024 · Stayed in November 2024
Verified reviewIts excellent ambiance nature , its Obra architecture beauty designs , perfect place to unwind
Exceptional over & beyond beauty of nature, excellent food & courteousness of all the staffs that it’s only in the Philippines you can find.
ear Sir Benjamin, Thank you very much for your feedback. We truly appreciate it and will use it to further improve our service and facilities to provide you with an even better experience—especially on your next visit. We look forward to welcoming you back soon.
ear Sir Benjamin, Thank you very much for your feedback. We truly appreciate it and will use it to further improve our service and facilities to provide you with an even better experience—especially on your next visit. We look forward to … Show more
Reviewed: 7 September 2024 · Stayed in August 2024
Verified reviewDifferent from others.
They have loads more to improve
Hi Sir Francis, We sincerely apologize for your experience during your stay at our property. Please know that we are taking your feedback seriously and are working on improvements to ensure that your next visit will be much better and more enjoyable. Thank you for bringing this to our attention, and we truly hope to welcome you back soon.
Hi Sir Francis, We sincerely apologize for your experience during your stay at our property. Please know that we are taking your feedback seriously and are working on improvements to ensure that your next visit will be much better and more… Show more
Reviewed: 24 March 2024 · Stayed in February 2024
Verified reviewIt was great.
Food serving is to slow. We waited for our order to long.
Hi Sir Jayjamin, Thank you very much for visiting us and for taking the time to share your feedback. We sincerely apologize for the less-than-ideal experience you had with some of our staff during your stay. Please know that we are addressing this matter, and we are committed to improving our service. We hope to provide you with a much better and more pleasant experience on your next visit.
Hi Sir Jayjamin, Thank you very much for visiting us and for taking the time to share your feedback. We sincerely apologize for the less-than-ideal experience you had with some of our staff during your stay. Please know that we are addres… Show more
Reviewed: 7 March 2024 · Stayed in January 2024
Verified review