Reviews of Selectum Mangrove Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

⸻ Thank you for your feedback. We’re pleased to hear you enjoyed the cleanliness of our rooms and the hospitality of our staff. Please note that our restaurant operates separately, and certain items such as utensils follow its internal policy. We kindly ask guests to understand the distinction between accommodation and food service. Regarding scooter rentals, we prioritize safety and reliability, but guests are welcome to choose any provider. We aim to provide fair service to all and appreciate your understanding.

⸻ Thank you for your feedback. We’re pleased to hear you enjoyed the cleanliness of our rooms and the hospitality of our staff. Please note that our restaurant operates separately, and certain items such as utensils follow its internal po… Show more

Thank you so much for your kind words! 😊 We’re really happy to hear that you enjoyed the garden, the pool, and the gym setup — and that our staff made you feel welcome. We also wish you had more time to enjoy everything! Next time, hopefully you can stay longer — we'd love to welcome you back anytime. 🌿💪🏊‍♂️

Thank you so much for your kind words! 😊 We’re really happy to hear that you enjoyed the garden, the pool, and the gym setup — and that our staff made you feel welcome. We also wish you had more time to enjoy everything! Next time, hopefull… Show more

Thank you so much for your wonderful review and perfect score! We're happy to hear that you enjoyed your stay, found our staff friendly, and appreciated the room, location, and restaurant. It was a pleasure having you with us, and we hope to welcome you back soon!

Thank you so much for your wonderful review and perfect score! We're happy to hear that you enjoyed your stay, found our staff friendly, and appreciated the room, location, and restaurant. It was a pleasure having you with us, and we hope t… Show more

Thank you so much for your kind words and for giving us a perfect 10 score — we truly appreciate it! We're very happy to hear that you enjoyed the cleanliness of the rooms and the overall atmosphere. Regarding the pool: please allow us to clarify that it is cleaned and maintained daily. The bottom is made with marble dust, which sometimes gives a natural, slightly green appearance in the corners — this is not mold or dirt, but simply the texture and color of the material. We’ll consider adding a small notice to inform future guests, so there’s no confusion. Thank you again for your feedback and we hope to welcome you back soon!

Thank you so much for your kind words and for giving us a perfect 10 score — we truly appreciate it! We're very happy to hear that you enjoyed the cleanliness of the rooms and the overall atmosphere. Regarding the pool: please allow us to … Show more

Thank you for your feedback and for staying with us. We’re genuinely sorry your experience didn’t meet your expectations, and we appreciate the opportunity to clarify a few points. My question is why did you extend your stayed and why every day you keep and ordered food if you didn’t like or is overpriced, since you stayed here you never make any complaints about it. During your stay, we experienced a brief power and internet interruption due to a local issue beyond our control — a known challenge when living on an island. Our staff requested permission from your partner to briefly cut general power for a quick repair, and the issue was resolved in under 10 minutes. The crepe offered was a gesture from us, the owners — not an independent act by staff — as a sign of goodwill during that time. We always aim to support our guests when unexpected disruptions occur. Hot water is normally available 24/7, and we addressed the initial issue promptly. A one-time interruption in running water was also resolved quickly. We understand these situations can be inconvenient and appreciate your patience. Regarding the food: meals are freshly prepared to order, which may take time. During your stay, only simple items like rice, omelets, crepe and pancakes were ordered. We believe it’s difficult to assess the full quality or pricing without trying a wider variety. Your remarks about staff treatment surprised us deeply. We value and respect every team member, including our Filipino staff, and are committed to maintaining a fair, supportive environment. It’s important to note that you never interacted directly with the owner because you never went out from the room for all entire stayed, — all communication was through your partner that communicated with the staff and we never had the opportunity to speak or greet you in person. As for the house rules — policies regarding food you missed understand and towels exist to protect our space and maintain standards. No charge was ever enforced, only a polite explanation that certain cosmetic stains may require replacement. Your offer to help was appreciated. We respect your opinion and regret that our space didn’t suit your needs. We’ll continue to improve communication and clarity to better serve future guests, Kind regards: The management

Thank you for your feedback and for staying with us. We’re genuinely sorry your experience didn’t meet your expectations, and we appreciate the opportunity to clarify a few points. My question is why did you extend your stayed and why ever… Show more

Wow, thank you from the bottom of our hearts for your incredibly kind words! It means the world to us to know that you felt so peaceful, comfortable, and well taken care of during your stay. We're truly touched that you appreciated everything—from the food and the pool to the little details like the laundry and cushions. Hosting you was an absolute joy, and your beautiful energy made it even more special for us. We're so happy you got to explore and experience the magic of Bohol too! We already miss you and can't wait to welcome you back one day. With all our love, Selectum Mangrove Resort ❤️❤️

Wow, thank you from the bottom of our hearts for your incredibly kind words! It means the world to us to know that you felt so peaceful, comfortable, and well taken care of during your stay. We're truly touched that you appreciated everyth… Show more

Thank you so much for your lovely words! We’re so happy to hear that you enjoyed the peaceful atmosphere and felt comfortable during your stay. It’s wonderful that you appreciated the balance of nature and convenience, and we’re glad the scooter rental made exploring easy for you. Knowing you noticed the care we put into the resort means so much to us—and our amazing Filipino staff will be thrilled to hear your kind compliments. The fireflies truly are a magical touch, and we’re glad you got to enjoy them too. We hope to welcome you back again soon! ❤️❤️

Thank you so much for your lovely words! We’re so happy to hear that you enjoyed the peaceful atmosphere and felt comfortable during your stay. It’s wonderful that you appreciated the balance of nature and convenience, and we’re glad the s… Show more

Thank you so much for your kind words! We're thrilled to hear that you had the best sleep here—our team will be so happy to know that the mattress made such a difference for you. It's also great that you enjoyed the pool and found it a perfect spot to relax between your adventures. Our staff truly enjoyed having you with us, and we hope to welcome you back for more restful nights and sunny poolside moments soon!

Thank you so much for your kind words! We're thrilled to hear that you had the best sleep here—our team will be so happy to know that the mattress made such a difference for you. It's also great that you enjoyed the pool and found it a perf… Show more

Thanks for your feedback. We’re glad to hear you liked the rooms, pool, and our reception staff. We do understand your frustration, and we're sorry if the vibe came across the wrong way. The owners didn’t intend to make anyone feel unwelcome—sometimes things are just misinterpreted based on how people come across. That said, just to be clear: if something valuable is broken during a stay, there will be a charge. It's not about looking for extra money, but simply covering the cost of something that can’t be used again. We appreciate your understanding. Thank you

Thanks for your feedback. We’re glad to hear you liked the rooms, pool, and our reception staff. We do understand your frustration, and we're sorry if the vibe came across the wrong way. The owners didn’t intend to make anyone feel unwelco… Show more

Good day, maam! Hope you are doing well. Thank you for taking the time to share your thoughts and experiences regarding your recent stay with us. We truly value all guest feedback, as it helps us reflect and improve in every aspect of our service. We’re very sorry to hear that your overall experience did not meet your expectations, and that you left feeling uncomfortable. That is never the impression we want to leave on our guests. We’re glad to hear you appreciated the beauty of the natural surroundings and the kindness of our Filipino staff, including the nighttime lifeguard. Your recognition means a lot to our team, who work hard to create a welcoming environment. Regarding your comments about the owners, we are genuinely sorry if any interactions—or lack thereof—came across as cold or uninviting. Our intention is always to maintain a respectful and professional environment for both guests and staff. We understand that the presence of management can sometimes feel misinterpreted, and we will take your feedback seriously to ensure better guest engagement moving forward. Concerning the towel charge, we would like to clarify that the makeup stain was permanent despite our attempts to clean it. Unfortunately, once a towel is stained beyond use, it can no longer be reissued to other guests. While the fee may feel high, it is based on the actual replacement cost of our linens, which we aim to maintain at a high standard for all guests. With regard to housekeeping, the times are indeed indicated in the registration form given at check-in. However, we understand this may not have been clearly communicated, and we will be more mindful in the future to ensure guests are well-informed upon arrival, especially when they are feeling tired from travel. (P.S. We didn’t want to disturb you while you were reading the registration form, since you seemed to be focused on it. We also didn’t want to come across as strange for double-checking, especially since you looked tired from your trip and not in the mood to talk.) Finally, regarding the crab in the pool—we are situated in a natural, coastal environment, and while we do regular checks and maintenance, occasional appearances from local wildlife are part of the setting. We understand this can be surprising and will continue to improve how we manage and communicate such occurrences to guests. Again, we sincerely apologize for any discomfort you experienced. We are committed to learning from this and improving, and we do hope that one day you might consider giving us another opportunity to offer you the stay you truly deserve. Thank you for understanding and hope you had a good day! ❤️

Good day, maam! Hope you are doing well. Thank you for taking the time to share your thoughts and experiences regarding your recent stay with us. We truly value all guest feedback, as it helps us reflect and improve in every aspect of our … Show more

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your time with us. Our team works hard to provide a memorable experience, and your feedback means a lot. We hope to welcome you back soon for another relaxing stay! <3

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your time with us. Our team works hard to provide a memorable experience, and your feedback means a lot. We hope to welcome you back soon for another relaxin… Show more

Thank you for your feedback. We appreciate your thoughts and would like to address the concerns you raised during your stay. Our policy requiring guests to leave their room key at reception is for security reasons, ensuring the safety of both our guests and the resort. This policy is standard practice, and most guests have not expressed concerns about it. Rest assured that we will never enter a guest's room without permission. Leaving the key at reception does not compromise the security of your belongings; rather, it is intended to enhance safety. In the event of an emergency, such as a fire, since we found out that your key card was left in the room for (72 hours) without your presence in the resort, this procedure allows us to respond promptly to ensure your safety and that of the resort. We hope this clarifies our intention, which may have been misunderstood. Regarding the ice charge, this is part of our standard pricing structure. Since the ice was requested for a drink brought from outside, a charged was applied accordingly. Our pool hours are set to ensure both safety and hygiene. We adhere to strict procedures for water treatment, and our scheduled cleaning time is necessary to maintain proper sanitation. While we understand your request to use the pool at 5:00 AM, we extended our usual policy to accommodate you at 7:00 AM. This adjustment was made in an effort to meet your request while still allowing us time to clean the pool properly. Other guests have respected this schedule without complaint. We take pride in providing high-quality, freshly prepared meals. While there may occasionally be delays during busy periods, the majority of our guests have been satisfied with both the quality and timeliness of their meals. We acknowledge that your breakfast was once delivered earlier than expected in an attempt to compensate for a previous delay. Despite our efforts to meet your expectations, we regret that this was still perceived negatively. Please know that we genuinely tried to address your concerns, and we apologize if our efforts fell short. The matter involving cutlery was a misunderstanding, and we apologize for any inconvenience caused. While there is a charge for additional cutlery, this is part of our established resort policies. Our staff is dedicated to ensuring the best possible experience for our guests while maintaining the necessary policies to support safety and quality. While these guidelines may seem strict, they are essential to maintaining high standards for all visitors. Most of our guests have understood and accepted these rules without issue. We value your feedback and continually strive to improve our services. Thank you for taking the time to share your concerns, and we appreciate the opportunity to clarify these matters. We hope to welcome you back in the future and provide you with a more positive experience.

Thank you for your feedback. We appreciate your thoughts and would like to address the concerns you raised during your stay. Our policy requiring guests to leave their room key at reception is for security reasons, ensuring the safety of bo… Show more

Thank youu for your feedback! We're glad to hear you enjoyed the peaceful atmosphere. Just to clarify, the last order we take is at 9 PM, and the restaurant closes at 10 PM. We apologize for any inconvenience this may have caused. Regarding the tour package pricing, we always aim to provide quality experiences. We are also corporation so we must follow the rules with our partners while for other tour package is private, that’s why it is cheaper but we will take your input into account moving forward. We hope to welcome you back soon!

Thank youu for your feedback! We're glad to hear you enjoyed the peaceful atmosphere. Just to clarify, the last order we take is at 9 PM, and the restaurant closes at 10 PM. We apologize for any inconvenience this may have caused. Regar… Show more