We truly enjoyed our stay at the Shangri-La hotel in Boracay. Everything about the staff , the facilities, the service was great and enjoyable. The place is huge and everything can be done without ever going out on the island. the hotel also provides van transfer service, which allows to go visit the island and the town center very easily. Inside the resort, we felt very secured and everything was done for us to feel the most comfortable as possible the food was delicious, the breakfast is very rich and diverse to please every taste. The swimming pools are superb, with sea view to relax in the best environment.

Stayed in August 2025

Everything was excellent!

Excellent hotel!! Great vacation, enjoyed every moment. Luxurious hotel, excellent service, very nice and helpful staff. Everything was above and beyond expectations!

Stayed in August 2025

Quiet and fantastic view and the food soo delicious

The morning butler of our villa 31 his very kind and faster for service

Stayed in July 2025

None

Shangrila Boracay has the best service. From arrival to departure. You will always feel how important the guests.

Stayed in June 2025

We had 5 magic days !! The staff was amazing. the cleanliness was incredible: I have nothing negative to write. Bravo to the whole team at Boracay . amazing job, we will come again very soon!!

Stayed in June 2025

Place is amazing, gym is very well equipped, breakfast is good, views are superb

Stayed in June 2025

Amazing place in Boracay. Environment, view, beach, Service and food are all good.

Stayed in May 2025

Everything absolutely amazing and great customer service all around!

Stayed in May 2025

All perfect

Clean, well managed, well designed premises, nice rooms with outstanding view (took a garden view did not regret at all), outstanding service. Great food.

Stayed in May 2025

Big place meaning you need a shuttle to navigate,which means waiting time sometimes. A few power outages and issue with the air cons,quickly fixed. Tuk tuk to go to the mall was overpriced and low room to negotiate. Nothing major.

Wonderful place. Lovely spacious rooms. Boat shuttle taking you straight from the port to the hotel. Food was excellent. Plenty of entertaining areas for both adults and kids, very convenient when it's raining. They keep the food warm until you get to your room when you ask for delivery and you are late. The staff is the key asset: accomodating as much as possible the clients, we were treated like kings and queens. Very nice place.

Stayed in May 2025

Not much to say :)

The staff’s attitude and the resort neatness

Stayed in May 2025

The fact that I stayed just four nights . I needed more !!!!

It’s the best Shangri La we have stayed ! Really elegant and luxury ! All staff were really kind and polite ! The place is like a paradise . You should definitely stay in this beautiful hotel ! Highly recommend it

Stayed in April 2025

The bed was not very comfortable

The service was great and the staff was very pleasant. Breakfast had a lot of variety and fresh products, as well as the Sirena and Cielo restaurants (we only tried these ones). Pool area and beach were fantastic!

Stayed in April 2025

Expensive food

Amazing location and beach

Stayed in April 2025

A couple of the restaurants were a bit over-priced for what they were.

Breakfast was incredible, the beach and pool facilities were amazing, and the service overall was fantastic.

Stayed in April 2025

An outstanding luxury and comfortable holiday stay. The staff were truly above and beyond in every way possible. Customer service is really at the heart of everything they do! I cannot recommend enough! Thank you Nico and Melchor especially, for over our 5 day stay, making sure all our needs were met! It’s the warmth from the staff that makes you come back! We are already looking to plan our trip back!

Stayed in April 2025

NA

ambience

Stayed in March 2025

Everything. The place is a piece of heaven. The staff is super nice, the food os great, the pool are beautiful and the private beach is awesome. I use the gym on a daily basis and it was amazing as well. Stunning view, stunning sunset from our balcony.

Stayed in April 2025

Wish there was a restaurant just for filipino food

Beautiful beaches and great service provided at the pool and beach.

Stayed in March 2025

Small things like housekeeping for to replace washcloths when cleaning the room.

Stayed in March 2025

Other than the noisy people above us, which the resort staff went over and above to mitigate them and make our stay more pleasurable, there wasn't anything I didn't like

Location, food was great, employees were outstanding, activities were plentiful and great

Stayed in March 2025

Great hotel. A 10/10. Kudos to the management for having everything so well organized and planned which is not easy for a hotel of this scale. I was really impressed with the simple details that make the difference. Definitely will be back!

Stayed in March 2025

Not a bad thing, but because the grounds are so big you need a map sometimes. The buggy service helps. Especially if you have dinner at the Tree House and are staying in the North Wing and need a lift back to nearer your room!

Location is the best on the island. Service was great from pick up at airport to drop off when we were leaving. We were only there for 2 nights, but wished we could’ve stayed longer. The rooms are big and spacious, we stayed as a family of 3 and even the simple touches of bathrobe and slippers for my child were thoughtful. We stayed during Chinese New Year, so got to enjoy the celebrations. The best Shangri-La hotel we’ve stayed at by far!

Stayed in January 2025

Can’t think of anything

The most incredible hotel I’ve ever visited. The grounds were beautiful, the staff was very hospitable and the food was wonderful.

Stayed in March 2025