Reviews of Hotel St. Ellis This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Rizal Street, Albay, 4500 Legazpi, Philippines
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewFriendly helpful staff First rate breakfast Good sized rooms Location
Music downing the foyer bit loud
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe facility was very nice Staff was extremely helpful
Outside street noise
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewMy family and I loved the breakfast. It became our bonding time every morning while we were there.
We booked four rooms. In our room (402), the bed was not comfortable, possibly because it is old. In room 406, the floor becomes slippery for some reason.
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in March 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewRenovated room - comfortable and clean bed.
During our 3rd day of stay, the elevator was under construction/renovation. Apparently, the flooring needed to change for whatever reasons they did that in the morning during breakfast hours. End up my parents(senior citizen) waiting until it was fixed in order for them to go back to their room, but they pushed themselves to go down using the stairs just to have breakfast. Informed front desk about the situation but nothing was done only after expediting the situation to the manager then it was fixed. Room was not clean even upon flipping the card outside the room. End up calling housekeeping only the end of the day just to ask for amenities. Lastly, I checked out before my parents and informed and asked the staff at front desk if everything was settled + informing her regarding my parents checking out later that day - she said all good Maam they just have to check out as per norm and nothing to worry. End up receiving a call from my parents that the staff asking them to pay the room rent before checking out which is already settled via booking.com. So, inshort they stressed my parents for nothing. The incidents really made me feel very upset.
Reviewed: 18 April 2025 · Stayed in January 2025
Verified reviewGenerally very comfortable and breakfast was great. What was unique was this: I fell while running and when I asked for some anti-septic, they arranged for a medic to treat me in a room across from the reception?!! 😊
Mabuhay! Dear Desmond, We are thrilled that you had an exceptional stay at our hotel. Then we sincerely hope you will return to our hotel. Please tell your colleagues about us. I'll see you soon! Thank you! Regards, Hotel St. Ellis Reservations Officer
Mabuhay! Dear Desmond, We are thrilled that you had an exceptional stay at our hotel. Then we sincerely hope you will return to our hotel. Please tell your colleagues about us. I'll see you soon! Thank you! Regards, Hotel St. Ellis R… Show more
Reviewed: 15 April 2025 · Stayed in March 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewGreat staff
Toilet/bathroom really smells of sewerage, that sometimes comes into the room.
Mabuhay! Dear Mr. Alexander, We are saddened that you experienced it. The relevant departments have already discussed this issue. To improve the services we offer to our hotel, we will go above and beyond. Apologies for any inconvenience the unpleasant moment may have caused. Thank you! Regards, Hotel St. Ellis Reservations Officer
Mabuhay! Dear Mr. Alexander, We are saddened that you experienced it. The relevant departments have already discussed this issue. To improve the services we offer to our hotel, we will go above and beyond. Apologies for any inconvenience t… Show more
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewStaff and their service were excellent. Breakfast buffet had a wide selection. Also great that there is an on-site restaurant especially at night.
We booked three rooms in total. One of the rooms had an odd smell in the bathroom. Also one of the bed sheets in the same room had a really strong detergent smell which made it uncomfortable for one member in our party who has asthma.
Mabuhay! Dear Mr/ Ms., We are saddened that you experienced it. The relevant departments have already discussed this issue. To improve the services we offer to our hotel, we will go above and beyond. Apologies for any inconvenience the unpleasant moment may have caused. Thank you! Regards, Hotel St. Ellis Reservations Officer
Mabuhay! Dear Mr/ Ms., We are saddened that you experienced it. The relevant departments have already discussed this issue. To improve the services we offer to our hotel, we will go above and beyond. Apologies for any inconvenience the… Show more
Reviewed: 7 March 2025 · Stayed in February 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewThe location is perfect as it is in the heart of the city wherein you can walk easy to the malls.
The room is missing some basic items or amenities like wash clothes or face towels. The front desk only provided 1 room key as they said they run out of the key card. The vanity mirror’s lighting is “off-focused” as you can’t see your face that much as the shadow causes obstruction on the lighting. No toiler paper holder. No full length mirror. The breakfast buffet was good but the soup was so cold and they run out of coffee but was able to provide upon request. They charge extra charge for a child even 6 yo or younger.
Mabuhay! Dear Mr. Andre, We are saddened that you experienced it, sir. The relevant departments have already discussed this issue. We will make every effort to enhance the services we provide to our hotel. Thank you! Regards, Horel St. Ellis Reservations Officer
Mabuhay! Dear Mr. Andre, We are saddened that you experienced it, sir. The relevant departments have already discussed this issue. We will make every effort to enhance the services we provide to our hotel. Thank you! Regards, Horel St. El… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewInside hotel looks very good
Very noisy aircon system (neighbour building) near our room, it was difficult to sleep
Mabuhay! Dear Polina, We are saddened that you experienced it. The relevant departments have already discussed this issue. To improve the services we offer to our hotel, we will go above and beyond. Apologies for any inconvenience the unpleasant moment may have caused. Thank you! Regards, Hotel St. Ellis Reservations Officer
Mabuhay! Dear Polina, We are saddened that you experienced it. The relevant departments have already discussed this issue. To improve the services we offer to our hotel, we will go above and beyond. Apologies for any inconvenience the unpl… Show more
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewReviewed: 30 January 2025 · Stayed in January 2025
Verified reviewMabuhay! Dear Ms. Lea, We are thrilled that you had an exceptional stay at our hotel. Then we sincerely hope you will return to our hotel. Please tell your colleagues about us. I'll see you soon! Thank you! Regards, Hotel St. Ellis Reservations Officer
Mabuhay! Dear Ms. Lea, We are thrilled that you had an exceptional stay at our hotel. Then we sincerely hope you will return to our hotel. Please tell your colleagues about us. I'll see you soon! Thank you! Regards, Hotel St. Ellis R… Show more
Reviewed: 21 January 2025 · Stayed in December 2024
Verified reviewAt city center
Room smelled musty. There was a left over soap on the sink. Some areas were fairly dusty. Probably because of ongoing construction but nonetheless.
Mabuhay! Dear Ma’am Marianne, We are saddened that you experienced it. The relevant departments have already discussed this issue. To improve the services we offer to our hotel, we will go above and beyond. Apologies for any inconvenience the unpleasant moment may have caused. Thank you! Regards, Hotel St. Ellis Reservations Officer
Mabuhay! Dear Ma’am Marianne, We are saddened that you experienced it. The relevant departments have already discussed this issue. To improve the services we offer to our hotel, we will go above and beyond. Apologies for any inconvenience … Show more
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewIt's in the center of Legazpi, very accessible. The room is huge.
can't think of any right now
Mabuhay! Dear Ms. Cleopatra, We are thrilled that you had an exceptional stay at our hotel. Then we sincerely hope you will return to our hotel. Please tell your colleagues about us. I'll see you soon! Thank you! Regards, Hotel St. Ellis Reservations Officer
Mabuhay! Dear Ms. Cleopatra, We are thrilled that you had an exceptional stay at our hotel. Then we sincerely hope you will return to our hotel. Please tell your colleagues about us. I'll see you soon! Thank you! Regards, Hotel St. El… Show more