Reviews of The First Islatel
Alaminos - Lucap Road, 2404 Lucap, Philippines
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Reviewed: 2 March 2025 · Stayed in February 2025
Verified reviewCalm and comfortable
Customer service
Reviewed: 14 December 2024 · Stayed in December 2024
Verified reviewLocation
Doors & bathroom were very dirty. We didn't get the room we booked & pre-paid for. The staff broke a wheel off of our suitcase bringing it to the room. The elevator was super tiny & broken. We had to carry our suitcases down the stairs when leaving.
We sincerely apologize for the inconveniences you encountered during your stay. Providing a comfortable and hassle-free experience is our priority, and we regret that we fell short of expectations. -We have addressed the cleanliness concerns with our housekeeping team to ensure all rooms and facilities meet the highest standards. -We deeply regret the room allocation issue and are reviewing our booking process to prevent this from happening again. -Regarding the damaged suitcase, we sincerely apologize for the incident . -The elevator issue has been escalated for immediate maintenance to ensure a smoother experience for our guests. Your feedback is invaluable in helping us improve our services.
We sincerely apologize for the inconveniences you encountered during your stay. Providing a comfortable and hassle-free experience is our priority, and we regret that we fell short of expectations. -We have addressed the cleanliness concer… Show more
Reviewed: 22 May 2024 · Stayed in May 2024
Verified reviewReviewed: 4 March 2024 · Stayed in February 2024
Verified reviewReviewed: 27 December 2023 · Stayed in December 2023
Verified reviewThe room was great. The AC was quiet, and the bed was very comfortable. The location is really convenient, because it’s close to the town proper so you have easy access to everything you might need. Some of the staff were really nice, especially the security guard by the entrance. He helped us a lot during our stay.
The shower wasn’t working properly in our room. You can’t set the heater. When you turn the knob to Hot (however you set it doesn’t matter), it will go to burning hot and then cold after. You’ll have to reset it again, but it’ll cycle through those temps no matter what. It was inconvenient to use. Also there’s not much sound proofing. During our stay, the hotel had a lot of events that they hosted. We could hear all the music and the noise in our room, even the ones taking place in the function hall on the upper floors. Regarding events too, if one is hosted in the ground floor restaurant, the kitchen is closed for other guests. One of the reasons we wanted to stay in a hotel such as this was for the convenience, which included not having to worry about where we’ll get our food. Sadly tho, when we arrived, their restaurant was preparing for an event happening that night, so they weren’t able to accommodate us. Speaking of food, too: there was a slight miscommunication for our first breakfast. During the night, the reception phoned us to ask for our order for breakfast. We used the menu on the side table (as indicated by the receptionist). They even confirmed with us if we wanted to eat it on the poolside or delivered to our room, we chose the latter and agreed with the 8:30 to 9am delivery. Come morning, there was no food delivery. I contacted the desk and they said it was a buffet breakfast and that there was no ordered food coming in. To add to that, it was 9AM when I called. The rules said that the breakfast was served until 10AM. At the time we called, the food was already packed up. They still did serve us a plate… of cold, random variety. Although the staff that served us was nice, we never used or called the restaurant or kitchen again.
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay. We would like to assure you that all the issues you mentioned have already been fixed: -The shower has been repaired to ensure consistent temperature control. -Soundproofing measures have been improved for a more peaceful stay. -Our restaurant operations have been adjusted to accommodate all guests, even during events. -Our breakfast service process has been clarified to prevent miscommunication and ensure timely delivery. We appreciate your feedback, as it allows us to enhance our services. We look forward to welcoming you again for a much-improved experience.
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay. We would like to assure you that all the issues you mentioned have already been fixed: -The shower has… Show more
Reviewed: 3 July 2023 · Stayed in July 2023
Verified reviewI really recommend this hotel, staffs are very friendly, special mention to Ashley who really do her extra mile to support i all our needs. From hotel booking to hundred island trip till the medicines that we need during emergency situation..this hotel really exceed my expectations.Its an amazing experience
Reviewed: 17 June 2023 · Stayed in April 2023
Verified reviewReviewed: 15 March 2023 · Stayed in March 2023
Verified reviewReviewed: 6 March 2023 · Stayed in March 2023
Verified reviewReviewed: 3 March 2023 · Stayed in March 2023
Verified reviewFriendly staff and day outing provided by hotel to beach. Excellent king size mattress.
Bad odour in bathroom, bathroom door required to keep closed the whole stay to stop coming into bedroom and also bad odour outside near drains. No in house breakfast, needed to go to restaurant at front of the hotel , limited manu, no breakfast juice on offer, no cereal. Room cleaning service was just once in the 4 days we stayed, shower screen inadequate bathroom floor floods each time you use the shower and then the bath mat is soaked, not replaced by house keeping, extra towels at at cost if requested. Needed to ask house keeping for toilet paper in the hallway. The in-house restaurant was only used for functions and not guest staying there.
Reviewed: 23 January 2023 · Stayed in December 2022
Verified reviewThe Room was spacious
Reviewed: 27 December 2022 · Stayed in October 2022
Verified reviewThe place was new
There was a mix up on the website but the staff made sure our stay is comfortable
Reviewed: 22 December 2022 · Stayed in December 2022
Verified reviewmodern,clean,pool !
not been able to watch movies or multi channels.
Reviewed: 21 December 2022 · Stayed in December 2022
Verified reviewRoom was comfortable and the food was good, also liked the pool. Also a short distance from the hundred islands wharf. I think there are very few hotels in the area that provide the same kind of service!
Water pressure was a little weak in the bathroom, price is also a bit expensive but that's fine