Reviews of The Maximilian Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Prenza National Highway, District 1, 3305 Cauayan City, Philippines
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Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewPool
Our room were reserved via booking.com but when we were there the reception said that its not that big so we were asked to upgrade it and so we did but we added a fee again..so its like a cost of 2rooms...we were askinf if an additional bed would be added but instead an upgrade plus a cost of an another bed 3200 was added ro the initial 3k plua reservartion.
Dear Ms. Faith, Thank you for your feedback. However, we would like to clarify the situation. Your reservation was made through Booking.com for a Superior Room, which clearly states a maximum occupancy of 2 persons. Upon your arrival, you were a group of 3 adults + kid, which exceeds the room's capacity. Our receptionist informed you of this and, in accordance with our policies and safety regulations, provided you with two options: (1) Book an additional room to accommodate your group properly; or (2) Upgrade to a room type that could accommodate the number of guests, with the corresponding additional charges. These options were given to ensure your comfort and compliance with our occupancy limits—not as an imposition, but as a necessary adjustment due to the discrepancy between the booking details and the actual number of guests. Had the booking details reflected the correct number of guests, this would have been addressed prior to your arrival. We kindly advise all guests to thoroughly review the room capacity and terms indicated on Booking.com before finalizing a reservation. We hope this clarifies the matter. Regards, Viktor Samaniego The Maximilian Hotel
Dear Ms. Faith, Thank you for your feedback. However, we would like to clarify the situation. Your reservation was made through Booking.com for a Superior Room, which clearly states a maximum occupancy of 2 persons. Upon your arrival, you… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was fantastic and the location was just perfect, an amazing hotel so looking forwards to staying again xx
I honestly don't think you can improve
Dear Guest, Mabuhay! Thank you so much for your kind words. We’re truly delighted to hear that you enjoyed our breakfast and found our location perfect—it means a lot to us! Knowing that you had an amazing stay and are looking forward to coming back brings a big smile to our team. We are proud to have Isabeleño warmth and a commitment to high-quality service, and it’s always fulfilling to know it’s felt and appreciated by our guests. Your generous feedback inspires us to continue doing our best every day. We can’t wait to welcome you back to The Maximilian Hotel! Best Regards, Viktor Samaniego The Maximilian Hotel
Dear Guest, Mabuhay! Thank you so much for your kind words. We’re truly delighted to hear that you enjoyed our breakfast and found our location perfect—it means a lot to us! Knowing that you had an amazing stay and are looking forward to … Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewA resort feeling at an inner city hotel. The hotel was clean. The staff gave exemplary service. The food in the restaurant was very good. The room was spacious, including the bathroom. The bed was comfortable. It was cozy and relaxing. We had been staying at a different hotel here in the past, but from now on we will stay here. Ours was a short stay, and we didn't have time to jump into the pool. Next time.
A microwave oven and a small refrigerator would have been nice to have,
Dear Mr. Michael, Mabuhay! Thank you so much for your wonderful review! We’re truly glad you enjoyed the clean and spacious room, delicious food, and the relaxing, resort-like feel of our hotel—even in the heart of the city. It means a lot to know that you’ve chosen to make The Maximilian Hotel your new go-to in Cauayan! We appreciate your feedback regarding the microwave and refrigerator. Chiller is available in our Deluxe and Premier room categories, should you wish to enjoy them on your next visit. We look forward to welcoming you back—hopefully for a longer stay so you can finally enjoy a dip in the pool! Thank you for always choosing The Maximilian Hotel! Best Regards, Viktor Samaniego The Maximilian Hotel
Dear Mr. Michael, Mabuhay! Thank you so much for your wonderful review! We’re truly glad you enjoyed the clean and spacious room, delicious food, and the relaxing, resort-like feel of our hotel—even in the heart of the city. It means a lo… Show more
Reviewed: 11 March 2025 · Stayed in February 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewThe staff at the hotel made the stay worth a return in future.
Not much choice in vegetarian food.
Dear Mr. Chris, Mabuhay! Thank you for your kind words! We’re thrilled to hear that our staff made your stay memorable—our team takes pride in delivering Isabeleño warmth and genuine hospitality. We appreciate your feedback on the vegetarian options and will certainly look into expanding our selections to better accommodate diverse preferences. Thank you for choosing The Maximilian Hotel! We look forward to welcoming you back again soon. Best Regards, Viktor Samaniego The Maximilian Hotel
Dear Mr. Chris, Mabuhay! Thank you for your kind words! We’re thrilled to hear that our staff made your stay memorable—our team takes pride in delivering Isabeleño warmth and genuine hospitality. We appreciate your feedback on the vegeta… Show more
Reviewed: 20 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewIt's our go to hotel whever we go home to Isabela, it's near the airport and the mall. I liked how the staff were all so kind and accommodating. Food was great and the rooms were clean.
Dear Ms. Jea, Mabuhay! Thank you for making The Maximilian Hotel your go-to place whenever you return to Isabela! We’re glad you appreciate our convenient location near the airport and mall, as well as our kind and accommodating staff. It’s wonderful to hear you enjoyed our clean rooms and great food. We look forward to welcoming you back again soon! Thank you for always choosing The Maximilian Hotel! Best Regards, Viktor Samaniego The Maximilian Hotel
Dear Ms. Jea, Mabuhay! Thank you for making The Maximilian Hotel your go-to place whenever you return to Isabela! We’re glad you appreciate our convenient location near the airport and mall, as well as our kind and accommodating staff. I… Show more
Reviewed: 3 February 2025 · Stayed in January 2025
Verified reviewStaff were friendly and helped us with what ever we needed.
Food at the breakfast needs improvement
Dear Mr./Ms. Lapuz, Mabuhay! Thank you for your kind words about our friendly staff—we’re glad they could assist you during your stay. We appreciate your feedback on our breakfast. Please know that we are continuously improving our breakfast offerings, which currently consist of a simple, compact buffet designed to provide a variety of choices. Thank you for choosing The Maximilian Hotel! Best Regards, Viktor Samaniego The Maximilian Hotel
Dear Mr./Ms. Lapuz, Mabuhay! Thank you for your kind words about our friendly staff—we’re glad they could assist you during your stay. We appreciate your feedback on our breakfast. Please know that we are continuously improving our br… Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewA modern hotel with all the services in this cathegory.
The western breakfast included in the price of the room was really poor and not tasty.
Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewBest in its area
Travel distance from nearby towns
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewLocation and staff
Would have liked a fridge in the room
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewEverything, probably the nicest place I’ve stayed in the Philippines
Would have liked a small fridge in the room but not a big deal
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewThe rooms are nice and comfortable, the hotel is very nice and the staff is generous. They have a restaurant and a coffee bar, which is comfortable. They offer shuttles to the airport, which is convenient and not expensive. The airport is very close by. Food in restaurant was good and reasonably priced. Shower was excellent.
A lot of the stuff in our room didn’t work (bedside lamp, apps on the tv, safety box). We didn’t have a lot of variety at breakfast. Some of the dishes on the menu were non-available and not enough options for vegetarians.
Dear Mr./Ms. Almog, Mabuhay! Thank you for your thoughtful review. We’re glad you enjoyed our comfortable rooms, convenient location, generous staff, and reasonably priced food. It’s great to hear that our shuttle service and restaurant added to your stay. We apologize for the issues you experienced with some room amenities. Please know that if any problems arise during your stay, just let us know immediately and we’ll be happy to assist and resolve them quickly. We also appreciate your feedback on the breakfast and vegetarian options, and we’re continuously working to improve our offerings to better serve all our guests. Thank you for choosing The Maximilian Hotel! We look forward to welcoming you again soon. Best Regards, Viktor Samaniego The Maximilian Hotel
Dear Mr./Ms. Almog, Mabuhay! Thank you for your thoughtful review. We’re glad you enjoyed our comfortable rooms, convenient location, generous staff, and reasonably priced food. It’s great to hear that our shuttle service and restaura… Show more
Reviewed: 12 December 2024 · Stayed in December 2024
Verified reviewNo wifi, smart tv did not work, cracy loud people until midnight, loud music at 7 in the morning, loud street, very poor choice at brakefast, butter smelt old, .....
Reviewed: 7 December 2024 · Stayed in December 2024
Verified reviewWarm and inviting
Not enough time for a full overview
Reviewed: 19 November 2024 · Stayed in November 2024
Verified reviewReviewed: 2 November 2024 · Stayed in November 2024
Verified reviewReviewed: 16 October 2024 · Stayed in October 2024
Verified reviewThe stuff was great :)
The breakfest is excluded omlete. They said we need to pay for omlete. I think this is basic...
Reviewed: 29 September 2024 · Stayed in July 2024
Verified reviewSpacious, Brand New, Bright, Clean Good service. There is cafe in lobby jointed w/ Starbuck.......what a surprise after long drive from Banaue / Batad rice terraces Hotel cab flag tuktuk to town center for authentic Chinese restaurant
Breakfast is ok, could hv been better
Dear Mr. Peerachati, Thank you for your review. We are thrilled to hear that you enjoyed your stay at The Maximilian Hotel. It is our top priority to provide exceptional service and create a memorable experience for all our guests. Your positive feedback motivates us to continue delivering excellent hospitality. We look forward to welcoming you back and providing you with another exceptional experience. Thank you for choosing The Maximilian Hotel! Best Regards, Viktor Samaniego Guest Relations Associate The Maximilian Hotel
Dear Mr. Peerachati, Thank you for your review. We are thrilled to hear that you enjoyed your stay at The Maximilian Hotel. It is our top priority to provide exceptional service and create a memorable experience for all our guests. Your po… Show more
Reviewed: 21 September 2024 · Stayed in September 2024
Verified reviewGuards and other staff members were cordial and nice, except for that one lady who apparently needs more training to do her job right.
The lady at the front desk who accommodated us during our check-in process talks like she's memorized all her lines. No eye contact, no emotions. Took her a good amount of scolding before she uttered the words "I apologize". The room we were transfered to was planned poorly, with the sink outside in front of a bed. And with the bed, we were given 2 separate beds when our initial request was one. The place is poorly air-conditioned and ac doesn't even do it's function to go lower than 17 which is apparently still considered as "summer" heat.
Dear Ms. Mae Cherish Reganit, Thank you for sharing your concerns regarding your recent stay with us. We appreciate your feedback, as it helps us improve our services. Upon investigation, we found out that you were confused about your payment and thought you already paid online instead of paying upon check-in. We recognize the situation is frustrating. Our receptionist aimed to assist you by confirming your payment status with Booking.com. We would like to clarify a couple of points regarding your experience. When booking through Booking.com, a reservation is made, and payment is required upon check-in at the hotel. Regarding your room change, we understand your frustration. However, you initially booked for one night, and when you opted to extend your stay, the original room was no longer available. We had to accommodate you in a different room, and this situation was communicated to you at the time. Our lavatory design is positioned near the shower, not in front of the bed, which aligns with international design standards that prioritize both function and comfort. While we understand that everyone has their own preferences, stating that the lavatory is positioned right in front of the bed is inaccurate. Many guests appreciate the thoughtful design and layout of our rooms, and we take pride in our commitment to providing an enjoyable atmosphere. We’re always happy to assist if you have preferences for future stays to ensure a more suitable arrangement. Lastly, we take comfort and the satisfaction of our guests seriously. I would like to assure you that our air conditioning systems are regularly serviced and maintained to ensure optimal performance. Thank you once again for your feedback. If you have any further questions or concerns, please feel free to reach out. Cheers, Viktor Samaniego Guest Relations Associate The Maximilian Hotel
Dear Ms. Mae Cherish Reganit, Thank you for sharing your concerns regarding your recent stay with us. We appreciate your feedback, as it helps us improve our services. Upon investigation, we found out that you were confused about your pay… Show more
Reviewed: 12 September 2024 · Stayed in September 2024
Verified reviewThe location was excellent- it was near the airport. The staff were accommodating & friendly.
N/A
Dear Mr. Omar, Thank you for your review. We are beyond grateful for your kind words and feel truly honored to have welcomed you to our hotel. Your recognition of our efforts, from the location to the service of our staff, fills us with pride and joy. We’re thrilled that you had a pleasant surprise during your stay and we can’t wait to serve you again in the future. Thank you for being such a remarkable guest. Your feedback inspires us to keep providing the best experience possible. Looking forward to welcoming you again! Warm regards, Viktor Samaniego Guest Relations Associate The Maximilian Hotel
Dear Mr. Omar, Thank you for your review. We are beyond grateful for your kind words and feel truly honored to have welcomed you to our hotel. Your recognition of our efforts, from the location to the service of our staff, fills us with pr… Show more
Reviewed: 19 August 2024 · Stayed in August 2024
Verified review