Reviews of Trace Suites by SMS Hospitality This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

staff members are very accommodating

there's an old smell of wood in the room

Close.to my family.

I cannot smoke near the hotel. I have to walk a long way to smoke and I don't feel safe outside the hotel just to smoke.

It’s a pretty decent hotel. It was a bit old but well maintained. We stayed in the family suite which was newly painted. The staff are friendly and accommodating.

It’s a bit pricey compared to other hotels with the same service and facilities. There’s no elevator, which is a bit of a challenge if you have a small kid and luggage. The staff was able to support though, and good thing we’re only on the second floor. The breakfast options are limited to tapa, corned beef and meat loaf. It’s also located within Trace College complex, within a subdivision, which requires around 5-8 min walk to Lopez Ave before catching a jeep going to UPLB.

good staff

elevator not working

Clean and has basic amenities (water and 3-1 coffee)

-Elevator not working and our room was on the 3rd level. - upon leaving the room (for check out) we had difficulty opening the door from inside. We called front desk : (10:40am) , and phone kept ringing. Had to resort to my daughter climbing out the sliding window, to help open the door with the kept from outside

Value for money. It's a decent hotel that you can find in the area. The breakfast and coffee was good.

It needs maintenance, such as the bathroom's shower door, faucet. The bed's mattress is old and stiff, we felt the spring. The pool was also not available during our check in.

the parking are

bathroom not spacious, bathroom door not working well, facility is not fit for purpose. Wifi playing up.Cleaning requires improving.

There is nothing that I liked.

Bathroom/toilet was too tight. Bathroom appeared appeared old and not maintained well. The sink drain was so dirty. Small bed. No elevator. The rooms were overpriced, considering very limited amenities and tight rooms/bathrooms.

Location

Bed was like a brick Additional P1000 refundable deposit but was never advertised or noted at booking time. P1500 charged to your room if you bring food back to your apartment - this was never disclosed until we brought food back.

1. I love the pool. The pool is clean and I think half the Olympic size so I really enjoyed swimming and exercising. 2. I love the gym especially the top of the line treadmill. I was able to do my routine inclined workout for 30 minutes. 3. I love the breakfast. The omelet is perfect as well as the brewed coffee.

1. The bathroom has no exhaust. When you take a warm shower the bathroom becomes humid. Also because of this the bathroom as well as the whole room do not smell that fresh. 2. The door lock is not easily opened. The lock seems to be stuck always. However, after staying for 2 days, I was able to discover the technique of opening the door from the inside and from the outside. However, one needs to exert some effort to do this. An elderly or a child would find it hard to do this. I suggest the property to fix this because it kind of annoying at times.

A delegation from my school booked their stay here. Since most of the group are minors, they looked out for my students.

The rooms are neat and quiet. The staff are courteous and hospitable. The location is just a few kilometers from UPLB and walking distance to the town proper. We literally owned the pool during our stay. Good value for money....