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  5. Reviews of Tsai Hotel and Residences

Reviews of Tsai Hotel and Residences This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11 Wilson Street, Barangay Lahug, Lahug, 6000 Cebu City, Philippines

#65 of 188 hotels in Cebu City

Guests' Choice

Review Score

Based on 81 hotel reviews

7.8

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.7

  • Location

    8.4

  • Facilities

    7.2

  • Staff

    8.4

  • Value for money

    8.2

  • Free Wifi

    9.4

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Showing 1 - 25

  • Reviewed: September 5, 2025

    8.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Traffic

    Location to the venue is near

    Stayed in June 2025

  • Reviewed: August 18, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    N/a

    I liked the balcony view of the City and the size of the room

    Stayed in August 2025

  • Reviewed: May 28, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    No hot shower

    Stayed in May 2025

  • Reviewed: March 2, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Extremely noisy air conditioning

    Stayed in March 2025

  • Reviewed: February 22, 2025

    7.0
    Twas Ok
    • Leisure trip
    • Couple
    • Queen Room with Balcony
    • Stayed 16 nights
    • Submitted from a mobile device

    No safety lock you are not secure inside if you lose your keys that's it someone can enter your room.Need better protection when you are inside the room.for other important things to leave behind when you are outside.

    No breakfast at all

    Stayed in February 2025

  • Reviewed: February 15, 2025

    8.0
    Quiet nice hotel
    • Leisure trip
    • Couple
    • Budget Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    na

    Clean nice hotel, in a busy area but was quiet and I sleep lightly. Very impressed. Not far from a large mall and lots of restaurants. Staff at reception were lovely.

    Stayed in February 2025

  • Reviewed: January 27, 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room with Balcony
    • Stayed 5 nights
    • Submitted from a mobile device

    We have a good and comfortable stay!😊

    Stayed in January 2025

  • Reviewed: January 13, 2025

    7.0
    Good value for money but not perfect
    • Leisure trip
    • Couple
    • Queen Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The shower sucked. No hand held sprayer and water pressure so low it took forever to take a shower. Also I don’t like to use the key to keep the aircon on. It took long gone half tje night to cool the room. The sheet protector or bottom sheet appeared to have body stain on it. Checkin was friendly but slow

    The room was big and was comfortable for the price

    Stayed in January 2025

  • Reviewed: December 26, 2024

    8.0
    Good value for money
    • Leisure trip
    • Couple
    • Queen Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Lots of things had additional charges, eg an extra sheet for the bed. Room not cleaned in 3 nights stay so had to ask for additional toilet paper etc. Staff were polite but not very warm or friendly.

    Comfortable bed, good sized room, close to IT Park - possible to walk there in 15 mins. Staff were always very polite and quick to help. We would stay again.

    Stayed in December 2024

  • Reviewed: December 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Triple Room with Balcony
    • Stayed 3 nights

    No breakfast available on site. You need to come down to the cafe downstairs.

    It was a comfortable stay. Convenient location, staff were great and price is amazing for a family size group. Will sure stay here again.

    Stayed in October 2024

  • Reviewed: September 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Balcony
    • Stayed 5 nights
    • Submitted from a mobile device

    Water pressure was no good

    Clean big room

    Stayed in September 2024

  • Reviewed: August 2, 2024

    7.0
    Ok visit. Ac could have been silent.
    • Leisure trip
    • Family with young children
    • Triple Room with Balcony
    • Stayed 11 nights
    • Submitted from a mobile device

    Leaking roof. Clotting toilet. Noisy AC. Wifi use was cumbersome.

    Location was good. Near the JY Square. Dessert Factory next door. Easy connection to Ayala. Near the IT Park. Staff was friendly.

    Stayed in August 2024

  • Reviewed: June 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Triple Room with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    It’s always good it’s just the wifi that is not good And one of the guard is not really helpful at all

    It’s accessible

    Stayed in June 2024

  • Reviewed: May 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom is outdated.

    Location, room spacious

    Stayed in May 2024

  • Reviewed: May 13, 2024

    8.0
    Categorically this is just a 2 star accommodation only.
    • Leisure trip
    • Couple
    • Queen Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Toiletries like toothpaste/toothbrush not provide and obliged to pay for with a real tiny toothpaste. Bathroom has molds and smell 😔

    Proximity to our temple

    Stayed in May 2024

  • Reviewed: February 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    it was difficult to get consistent hot water from the shower

    location was great; the suite was spacious and very affordable

    Stayed in February 2024

  • Reviewed: August 21, 2025

    1.0
    Terrible
    • Leisure trip
    • Solo traveler
    • Twin Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    The area around the hotel is super dodgy. There’s some shady people down from the hotel and in general the street is unsafe. The staff was also rude and didn’t accommodate my request for an extra blanket. Not really hot water in bathroom and sheets stained in some places

    The pillows were soft

    Stayed in August 2025

  • Reviewed: August 16, 2025

    10
    For anyone looking for a secure, peaceful place in Cebu City, Tsai Hotel is a great choice
    • Leisure trip
    • Solo traveler
    • Queen Room with Balcony
    • Stayed 1 night

    Having to book out and leave - always wish I could stay longer

    The staff are friendly and accommodating... The rooms are spacious. The balcony is a nice bonus... not many places in Cebu City have balconies. The general environment is very peaceful

    Stayed in August 2025

  • Reviewed: July 23, 2025

    10
    I have booked rooms in this hotel maybe 20 times - It has everything I look for in a home base
    • Leisure trip
    • Solo traveler
    • Queen Room with Balcony
    • Stayed 1 night

    I don't like having to leave

    The staff are always happy to help in anything

    Stayed in July 2025

  • Reviewed: June 9, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    .

    .

    Stayed in June 2025

  • Reviewed: March 3, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Balcony
    • Stayed 1 night

    Low water pressure in shower. RM 508

    Stayed in February 2025

  • Reviewed: February 28, 2025

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Leaks in the bathroom. Fridge didn't work. Alround maintenance lacking alot.

    It was somewhere to sleep. Location is ok

    Stayed in February 2025

  • Reviewed: February 4, 2025

    6.0
    Fair but ok value.
    • Leisure trip
    • Solo traveler
    • Queen Room with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    Very small shower with no hot water. Tiles in room cracked and stained. You are informed of charges for any stains on sheets, pillows and towels at check in. Also 500p deposit for damage. Sure enough I was charged 750 p because of coffee spilt on bed sheet and small blood spots on pillows case. But I could take the sheets and pillow case if I wanted them haha. So be aware. No restaurant or room service but a few options outside to eat.

    Bed and pillows ok. Balcony small but enough. Room size ok. Tooth brush, soap, water, coffee, kettle. Elevator. Tv. Room clean. Electronic door lock. Staff very good.

    Stayed in February 2025

  • Reviewed: January 29, 2025

    5.0
    Honest Review
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 30 nights
    • Submitted from a mobile device

    The room we had I feel like its kinda dated. It is falling apart. The sheets are very thin needs new ones putting in. Did not even provide a comforter. The toilet needs a proper scrubbing. Water pressure is low. We had a room with balcony but the view mostly was on the dumpster downstairs useless. Parking is very limited. The night guard is rude and always on the mobile phone along with the reception staff. The surrounding area is very busy thus expect an aweful surge of traffic.

    Location of the property was good. Everything is accessible. Clean reception and hallways. Courteous day guard who is always there to help.

    Stayed in January 2025

Showing 1 - 25

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