The overall condition of the room was disappointing. Drawers, washrooms, cupboards, and walls required significant improvements. The room key lock was not even working, forcing us to use a manual key, which was unexpected at a 4-star hotel

Location is good, everything is in reach for shopping, dining etc...

Stayed in December 2024

Quality, service, cleanliness, noise

Staff and location

Stayed in December 2023

Room are clean but there are litter cockroach 🪳 in washroom n behind the room palings.

Staff n food

Stayed in October 2023

The service

Nothing

Stayed in November 2022

Service was bad

Need more cleaning and better service

Stayed in November 2022

That was my 3rd stay but on every next visit Sanitation management became worse.

Location

Stayed in August 2022

Not for family property like red light are demand bazar

Wash room v bed water lecatage room key not working

Stayed in July 2025

Slow service

Stayed in August 2025

No restaurant facility. So called American breakfast, served in the room, included two bread pieces, two eggs, and a cup of tea. No jam, no butter, nothing all. Dirty bathroom. Very poor service.

Nothing at all

Stayed in July 2025

Nothing

Pleasant

Stayed in December 2024

Washroom

Very good

Stayed in December 2024

As a frequent traveler who has stayed in all types of hotels worldwide, I can confidently say that my experience at Hilton Suites Gulberg in Lahore was the worst ever. I initially booked a 7-night stay through Booking.com, but the reality was so unbearable that I had to leave after just 2 nights. Here’s why: - Overcharged Rates The hotel charged me 50% more than the confirmed rate on Booking.com without any prior communication. It was a "take it or leave it" situation—completely unethical and unacceptable. - Booking Canceled on Booking.com After I checked in, the hotel canceled my reservation on Booking.com, which seemed highly suspicious and unprofessional. - Misleading Photos The photos on Booking.com and other platforms are heavily photoshopped and don’t reflect reality. The actual conditions of the room were appalling: - Walls damaged by humidity. Disgusting smell coming from the bathroom and throughout the room. Bathroom poorly maintained, creating a nauseating environment. - Lack of Basic Amenities The room was missing essential features: No locking system for the door. No safe to store valuables. - Noise Issues The noise levels were intolerable: The room on the first floor was next to a wedding hall, with constant noise from guests coming and going all night. Sunday morning construction noise exceeding 80 dB began at 8 am, making rest impossible. Impact on My Stay The horrible smell, constant noise, and unsafe conditions severely impacted my physical and mental health. I had no choice but to leave after 2 nights, even though I had booked for 7 nights. Recommendation This hotel falls far below the most basic standards of hospitality and ethics. I strongly advise against staying here. The pictures I’ve attached show the stark contrast between the advertised and actual conditions. I hope this review serves as a warning to other travelers and pushes the hotel to address its serious shortcomings.

Stayed in November 2024

I am extremely disappointed with the quality of the rooms and service at this hotel. I booked a Presidential Suite, expecting top-notch standards, but it was far from acceptable. The room was dirty—bed sheets had stains, the floors were poorly cleaned, and the washroom was a complete mess. Shockingly, they checked me into the room and only started cleaning the washroom afterward. Even after their so-called cleaning, the washbasin was still clogged with trash, causing water to overflow and soak the entire bathroom. The commode was in an unhygienic state, with hair and stains left on it. Despite booking a non-smoking room, the entire room reeked of smoke. The Wi-Fi was another major disappointment; it was so slow that I couldn’t even stream a single video. To top it all off, the staff lacked professionalism and had no idea how to handle customer concerns. This hotel claims to be 4-star, but it feels more like a 1-star experience. It was a complete waste of money and time. I strongly advise against staying here. There are better options available then this hotel...

Nothing.

Stayed in December 2024

Nothing

Good

Stayed in December 2024

The service and response was very slow. Rooms were very old and smelling. Even the main door locks were not working at all.

Stayed in November 2024

The whole time I did not even get a key to my room, I had to go to the front desk so that someone can walk up with me with a screw driver to open the door. The room was not ready when I got there and had to wait. The bed had stains on it.

location

Stayed in June 2024

EVERYTHING, STAFF WAS NON-COPERATIVE ROOM LOCKS WERE BROKEN, LIFT WAS NOT WORKING PROPERLY FOOD WAS NOT GOOD

NOTHING AS SUCH TO LIKE ABOUT THIS HOTEL

Stayed in February 2024

Everything

Nothing

Stayed in January 2024

Every thing ok

Good job

Stayed in December 2023

Very disappointed with everything

Very disappointed with everything

Stayed in December 2023

everything

Stayed in December 2023

The rooms were terrible and infested with bedbugs.

The staff was friendly and nice.

Stayed in November 2023

Room cleanliness

Room atmosphere

Stayed in November 2023

Extremely dirty filthy bathroom and toilet unhygienic, taps are very very dirty insects coming out uhhh.

Nothing

Stayed in November 2023

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