6.4

Reviews of Sarah's Lodge

Sarah's Lodge, Bhurban, Murree, 47230 Murree, Pakistan

  • Dr

    Reviewed: 14 August 2025 · Stayed in August 2025

    Verified review

    They cancelled our reservation without prior communicating and in when we contacted them they didnt accomodate us! Not a good experience

  • Afra

    Reviewed: 1 March 2025 · Stayed in March 2025

    Verified review
  • Dr

    Reviewed: 1 February 2025 · Stayed in January 2025

    Verified review

    Property closed

    No one in the property

    Property response:

    Dear, We were surprised to see your review, as our records indicate that you did not check in or contact us neither did you responded back to our emails, regarding your reservation. If there was an issue with your booking, we would have been happy to assist you. Unfortunately, we have no control over removing reviews on Booking.com, but if this was posted in error, you may consider reaching out to their support team. We always strive to provide excellent service, and we hope to welcome you in the future under better circumstances. Best regards, Sarah's Lodge

    Dear, We were surprised to see your review, as our records indicate that you did not check in or contact us neither did you responded back to our emails, regarding your reservation. If there was an issue with your booking, we would have be… Show more

    Sarah's Lodge
    3 February 2025
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  • Mohammad

    Reviewed: 13 December 2024 · Stayed in December 2024

    Verified review
  • Khurram

    Reviewed: 6 November 2024 · Stayed in November 2024

    Verified review

    Cleanliness and comfort

    Link road is very dangerous specially for new drivers and low power engine vehicles.. appears risky as it is very steep and can lead to slipping of tyres

  • Waqas

    Reviewed: 1 October 2024 · Stayed in August 2024

    Verified review

    the road to the lodge was very steep and it broke the foundation of my car

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  • Abrar

    Reviewed: 8 July 2024 · Stayed in May 2024

    Verified review
  • Khushal

    Reviewed: 1 July 2024 · Stayed in June 2024

    Verified review

    Breakfast was good enough, really enjoy the stay it was really relaxing. Will definitely come back in winters.

    The washroom was outside my room one thing I didn’t like.

  • Maqbool

    Reviewed: 30 June 2024 · Stayed in June 2024

    Verified review

    Highly recommend Sarah’s Lodge, one of the best and comfortable stays we ever had!

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  • Hajira

    Reviewed: 28 June 2024 · Stayed in June 2024

    Verified review

    Sarah's Lodge exceeded all my expectations! The views were simply stunning. It was such a peaceful and serene environment, perfect for unwinding. The rooms were super cozy, with clean towels and immaculate bathrooms. The staff was incredibly accommodating and made sure we had everything we needed. I highly recommend staying here!

  • Fabrics

    Reviewed: 28 June 2024 · Stayed in June 2024

    Verified review

    I had an amazing experience at Sarah's Lodge! The warm and welcoming ambiance made it feel like a home away from home. The breakfast was a highlight in morning, with fresh and tasty selections. The scenic views were spectacular, adding to the lodge's peaceful charm. The rooms were spotless, and the bathrooms were well-maintained. The staff's attentiveness and willingness to assist with any requests were much appreciated. A truly delightful stay!

  • Hilal

    Reviewed: 27 June 2024 · Stayed in June 2024

    Verified review

    Had a very pleasant experience at the lodge. Everything was great, the room was clean and comfortable as well as a clean bathroom. The owner is a very nice guy and makes sure to check on his guests. The caretakers were also very attentive and accommodating to our requests. Overall, I had a very comfortable stay and the property's location is also very serene and peaceful.

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  • Azhar

    Reviewed: 26 June 2024 · Stayed in June 2024

    Verified review
  • Anam

    Reviewed: 17 June 2024 · Stayed in June 2024

    Verified review

    The caretaker, Khadim, was very nice. The beds were clean and comfortable. The walking track next to the property was very pretty and good for a stroll.

    The entire experience was very disappointing. The propery is much smaller than it looks in the photos. Despite being the only guests, we were not allowed to use the second lounge which is much nicer than the one we were given. Breakfast was 2 omellettes and slices of bread we had to toast ourselves- the eggs were smelly, and the bread was stale. No one ate. Only 2 plates were provided for 4 people. No saucers with the teacups. Tea is just teabags btw. Very small towels, more like bathmats, were provided. The bathrooms smelt, as I suspect the drainage was faulty. WiFi did not work. But the worst part was the location of the property- on a main road where the bedrooms face. The entire night, dogs were barking and howling, and a number of people were walking and talkig very loudly, as well as lots of cars and noisy motorcycles. No one in my family slept while we were there.

    Property response:

    Thank you for your feedback. We regret to hear about your disappointing experience. Regarding the lounge, we clearly mention that the private lounge is reserved exclusively for guests of the executive room. Concerning breakfast, our caretaker typically inquires about guests' preferences. In the absence of specific requests, we provide a complimentary basic breakfast. We apologize for the inconvenience with the crockery; it should have been fully supplied, and had you requested additional items, we would have provided them promptly. We understand your concerns about the noise. Closing the windows usually minimizes such disturbances. However, we assure you that our lodge is situated in one of the most peaceful area of Bhurban. Your feedback is valuable, and we will strive to improve our services.

    Thank you for your feedback. We regret to hear about your disappointing experience. Regarding the lounge, we clearly mention that the private lounge is reserved exclusively for guests of the executive room. Concerning breakfast, our careta… Show more

    Sarah's Lodge
    17 June 2024
  • Munir

    Reviewed: 16 May 2024 · Stayed in May 2024

    Verified review
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  • Asghar

    Reviewed: 8 May 2024 · Stayed in May 2024

    Verified review

    Location. The host and the caretaker were very helpful.

    First of all the room lock was broken, and the number one term and condition was that the guests are themselves responsible for the safety and security of their belongings. Although our things were safe but if the lock is broken then the responsibility should be with the host or they should get it fixed beforehand. The hot water supply to the bathroom was not continuous and needed a pressure motor to be turned on. The flush on the commode was leaking and needed to be fixed. We took the expensive room as it had attached bathroom but we couldn't use it and had to use the one outside the room. This was not communicated at booking. The property even though was good but needs major cleaning. The dinning room had a major black fungus on the wall, which needs to be fixed. The upholstery needs to be changed as it was very dirty. The linen and towels need to be changed as the towels were extremely old and worn out.

  • Muhammad

    Reviewed: 15 February 2024 · Stayed in February 2024

    Verified review

    The room scienry was great. The staff was very co operative and helping.

    1. Cleaness was zero specially the bread toaster and oven was very dirty. 2. The breakfast which they promise on booking.com was not actually given to us. 3. They should not misguide the people on website for example they claim that they have car parking but in fact it is situated downside the hill it's not even possible and risky to bring the vehicle down to in front of the lodge. 4. They guide on website that they have facilities for BBQ but when we reached they said we will charge you every 45 minutes 1000 rupees which was not ethical at least remove these facilities that we will not facilitate you.

    Property response:

    Hi, we apologise for the inconvenience. Just to clear everything, we do not misguide anyone. First of all, you didn’t have a car, and during the season you came, the cemented road was covered with snow which is dangerous for cars (because they might slip) so we make you park at a safe spot and you were informed about this beforehand. Secondly, we have promised free breakfast, which was given to you. If you want any improvement in that, we can surely work on that. BBQ system is available but isn’t complementary neither is it stated to be complementary anywhere, it is an additional facility which is not free.

    Hi, we apologise for the inconvenience. Just to clear everything, we do not misguide anyone. First of all, you didn’t have a car, and during the season you came, the cemented road was covered with snow which is dangerous for cars (because … Show more

    Sarah's Lodge
    15 February 2024
  • Muhammad

    Reviewed: 8 January 2024 · Stayed in January 2024

    Verified review

    The place had a homely feeling, and a nice view from the VIP room. Ground floor was cosy.

    Breakfast could be improved. Fireplace should burn for at least 3 hours, the place was cold. Needs thorough cleaning. No amenities.

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  • Shamim

    Reviewed: 27 December 2023 · Stayed in December 2023

    Verified review

    Very warm and cozy. Very clean and nice view with almost a private hiking trail. The caretaker was very hospitable and cooperative.

    Breakfast can be improved. The electric kettle didn't look thoroughly washed.

  • Rawal

    Reviewed: 26 December 2023 · Stayed in December 2023

    Verified review
  • Khan

    Reviewed: 24 December 2023 · Stayed in December 2023

    Verified review
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  • Zarak

    Reviewed: 24 December 2023 · Stayed in December 2023

    Verified review

    Isolate from the other people making it very peaceful and calming, was very relaxing. Rooms were clean and the helper was healpful

    The check out time was very awkward, we weren’t told when others were gonna be coming. Granted we were up late but we were woken up by the new guest who would be checking the rooms we were using. Since we were a group of male frnds it wasn’t that big of a deal but would have been uncomfortable if there were family.

  • Ahmed

    Reviewed: 2 December 2023 · Stayed in November 2023

    Verified review
  • Saadat

    Reviewed: 29 November 2023 · Stayed in November 2023

    Verified review

    Everything was excellent. I was given the room with no bathroom. We had to go outside the room for the bathroom. This was the only issue, which is serious in some cultures. Except this, everything was fine.

    Bathroom outside our room.

    Property response:

    thank you for your kind words, but sir, you choose an economy room that doesn't have an attached washroom, but a linked washroom

    Sarah's Lodge
    29 November 2023
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  • Butt

    Reviewed: 18 November 2023 · Stayed in November 2023

    Verified review

    I recently had the pleasure of staying at Sarah Lodge, and it was an exceptional experience from start to finish. The lodge nestled in Burban offers a breathtaking view that immediately sets the tone for a serene getaway. The staff (Mr. Danish) went above and beyond to ensure a warm welcome and made every effort to accommodate our needs throughout our stay.

    Property response:

    thank you so much

    Sarah's Lodge
    18 November 2023
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