Hodnocení – Pokoje Atmosfera

The guy is completely detached from reality and has no idea about the rules that apply in facilities like mine. First, the guest booked a room 25% cheaper than the base rate. Secondly, the review should reflect the assessment of the room itself (because it was booked). The guest thought he could arrive at any time and use all the facilities without reservation or incurring additional fees. We are not a 5* hotel so all additional amenities are included in the room price!!! The guest claims that he chose our facility only because of the jacuzzi, so the question is why he didn't inform us about it earlier. Secondly, on booking.com there is information that the jacuzzi is an additional fee and prior reservation is required. If we hadn't been the first to write a message with instructions to enter the room on our own (I wasn't able to be there that day), we would have found out about our intention to use the jacuzzi and barbecue only upon the guest's arrival, i.e. around 7 p.m. Both the grill and the jacuzzi require prior preparation. 1. Grill: the fireplace was not cleaned up after previous guests, the benches were hidden and a new fireplace had to be prepared. 2. The jacuzzi requires filling with water, lighting the fire, and adding fuel to the stove every 30 minutes, which takes about 3-4 hours in total until the water heats up sufficiently. So the question is, what time did the guest want to use at 24:00??? Writing that the host was completely uninterested is inappropriate, because it is the guests' responsibility to inform us about the planned arrival time and about the desire to use additional amenities such as a jacuzzi, sauna or bonfire/grill. We are not a hotel with a 24-hour reception and we do not have to be there, especially since the reservation was paid online and the guest received clear instructions on how to enter the room on his own. Other guests may ask at the time of booking about the possibility of using the jacuzzi, what the cost is, and book for a specific time. In this case, the guest's complete lack of information contributed to this situation.

The guy is completely detached from reality and has no idea about the rules that apply in facilities like mine. First, the guest booked a room 25% cheaper than the base rate. Secondly, the review should reflect the assessment of the room i… Zobrazit více