Reviews of Bachleda Residence Zakopane 5 stars
ul. Tetmajera 16a, 34-400 Zakopane, Poland
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewAmazing place and location.
Nothing.
Dear Ms. Malwina, thank You very much for Your excellent review. I am glad You enjoyed Your stay with us so much. We look forward to seeing You again. Kind regards, Tomasz Kawończyk Concierge
Reviewed: 30 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewvery nice place, loved that you can charge EV in the underground garage!
nothing
Dear Mr. Andrius, thank You very much for Your review, with its high ratings. I am glad You enjoyed the hotel and its amenities, such electric car charging, free of charge. We look forward to seeing you again. Kind regards, Tomasz Kawończyk Concierge
Dear Mr. Andrius, thank You very much for Your review, with its high ratings. I am glad You enjoyed the hotel and its amenities, such electric car charging, free of charge. We look forward to seeing you again. Kind regards, Tomasz Kawończ… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe location , parking ,
Dear Mr. Almazrouei, thank You for Your review. I am glad You liked the location and parking. I encourage You to book again. Kind regards, Tomasz Kawończyk Concierge
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewVery comfortable rooms with amazing service
Everything was perfect, outstanding
Dear Mr. Jan, thank You very much for Your excellent review. I'm glad You found the rooms outstanding and the service exceptional. We look forward to welcoming You back. Kind regards, Tomasz Kawończyk Concierge
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe hotel was good
I booked the room with one kid and i paid all the amount by booking , but when i reach the hotel I paid 500 euro more for my kid
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewNice Rooms, good service. Special thanks to Malgorzata
Breakfast is not 5 star. Spa is not special and actually tiny for a Hotel call itself a Resort & Spa
Dear Mr. Volker, thank You very much for Your review, with many top marks. I m pleased that You were happy with the rooms and service, and especially Your special thanks to Ms. Małgorzata. I am sorry that the breakfasts, which usually receive numerous compliments, were disappointing for You. I hope that during your next visit, You will choose to stay at our hotel again. Kind regards, Tomasz Kawończyk Concierge
Dear Mr. Volker, thank You very much for Your review, with many top marks. I m pleased that You were happy with the rooms and service, and especially Your special thanks to Ms. Małgorzata. I am sorry that the breakfasts, which usually rece… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewLocation, bathroom, lounge, cafe, quite,
No Halal food menu,
Dear Mr. Mohammed, thank You very much for Your review. I am glad You liked the location and the hotel, including the room and common areas. I encourage You to book again the next time You visit Zakopane. Kind regards, Tomasz Kawończyk Concierge
Dear Mr. Mohammed, thank You very much for Your review. I am glad You liked the location and the hotel, including the room and common areas. I encourage You to book again the next time You visit Zakopane. Kind regards, Tomasz Kawończyk … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe hotel’s location and breakfast are excellent.
Despite its five-star rating, the hotel’s service fell significantly short of expectations. The room service was inadequate, and the staff, particularly those in reception and the room service, exhibited limited proficiency in English, making communication challenging. Furthermore, the bathroom towels were excessively used and lacked cleanliness. Additionally, essential amenities such as soap and shampoo had to be requested individually each time.
Dear Mr. Mohsen, Thank You for Your review. I am glad the location was perfect for You, as was the breakfast. I am sorry You found the service unsatisfactory. We haven not previously encountered complaints about the reception staffs lack of language skills, but we note it and hope that everything was resolved in the end. I hope You will decide to book again, during Your next visit to Zakopane. Kind regards, Tomasz Kawończyk Concierge
Dear Mr. Mohsen, Thank You for Your review. I am glad the location was perfect for You, as was the breakfast. I am sorry You found the service unsatisfactory. We haven not previously encountered complaints about the reception staffs lack o… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewSpotlessly clean, friendly staff, great food, not expensive
It was a bit soulless, but that might have been the time of year we stayed (summer). The air con on our room didn't work.
Good afternoon, thank You for your time writing this review. Thank You for the kind words regarding the staff and the restaurant. I am sure that the air conditioning issue should have been resolved after reporting it. I hope You decide to book again, when visiting Zakopane. Kind regards, Tomasz Kawończyk Concierge
Good afternoon, thank You for your time writing this review. Thank You for the kind words regarding the staff and the restaurant. I am sure that the air conditioning issue should have been resolved after reporting it. I hope You decide to… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewA very good hotel, high-class 5-star property. However, there is one major downside – the guests from the United Arab Emirates and Qatar. They seriously ruin the experience. They are rude, extremely loud, and behave inappropriately. Unfortunately, the hotel did not respond to my concerns when I reported this.
Good morning, Thank you very much for Your review with excellent marks. I'm pleased that You rated our hotel as high-class. As a hotel, we do our best to meet the needs of all our guests, while understanding the cultural differences that may make this difficult. No comment goes unheard, and we strive to fulfill all of our guests' requests, but unfortunately the situation does not always allow this. I hope that despite some unpleasant episodes, You will decide to book again in the future, which I encourage You to. Kind regards, Tomasz Kawończyk Concierge
Good morning, Thank you very much for Your review with excellent marks. I'm pleased that You rated our hotel as high-class. As a hotel, we do our best to meet the needs of all our guests, while understanding the cultural differences th… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewDear Mr. Victor, Thank you for Your review, with excellent ratings in all categories. I'm glad Your stay was perfect. We look forward to wiecoming You back. Kind regards, Tomasz Kawończyk Concierge
Reviewed: 3 August 2025 · Stayed in July 2025
Verified review