Reviews of Hotel Gem 3 stars
Mianowskiego 2 B, Śródmieście, 51-605 Wrocław, Poland
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe hotel was clean, the staff very friendly and the breakfast great. The rooms are cozy and their bathroom modern. The area is very quiet and located near the river.
We had a little trouble reaching the windows. We could not see outside through the windows because they were located high above the ground in the roof.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewNice clean place
There was no directory for the phone in the room to call the reception The direct line on the website had no answer
Dear Lorraine, thank you very much for your perfect score and kind words about the cleanliness of our hotel. We sincerely apologise for the inconvenience regarding the phone directory in the room and the difficulty in reaching our reception. We will take immediate steps to ensure this information is clearly available for our guests and that our direct line is always attended. We hope to welcome you back to Hotel GEM in the future.
Dear Lorraine, thank you very much for your perfect score and kind words about the cleanliness of our hotel. We sincerely apologise for the inconvenience regarding the phone directory in the room and the difficulty in reaching our reception… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in May 2025
Verified reviewBooked for 2 nights for the UEFA Conference League Final. £4 taxi ride into the centre, or a 20 minute walk and then the tram. Nice room and good facilities. Very nice breakfast.
Dear Barry, thank you very much for your visit and for taking the time to leave such a kind review. We're glad to hear you enjoyed your stay during the UEFA Conference League Final – and that the room, facilities, and especially breakfast met your expectations! We hope to welcome you again in the future, whether for another sporting event or a relaxing city break in Wrocław. Warm regards - Hotel GEM Team
Dear Barry, thank you very much for your visit and for taking the time to leave such a kind review. We're glad to hear you enjoyed your stay during the UEFA Conference League Final – and that the room, facilities, and especially breakfa… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewbrilliant complex, walk to town along river was brilliant
nothing
Dear Darren, thank you so much for your kind words! We’re truly happy to hear that you enjoyed your stay and appreciated our riverside location and hotel facilities. It was a pleasure to host you, and we hope to welcome you back again soon! Warm regards - Przemek (manager).
Dear Darren, thank you so much for your kind words! We’re truly happy to hear that you enjoyed your stay and appreciated our riverside location and hotel facilities. It was a pleasure to host you, and we hope to welcome you back again soon!… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewLovely Hotel. Staff helpful.
Too far from City.. No milk for the tea/ coffee in room
Dear Robert, thank you for your feedback and for choosing to stay with us. We're glad to hear you found our hotel lovely and appreciated the helpfulness of our staff – that truly means a lot. We're sorry, however, that the distance from the city centre and the lack of milk in the room impacted your overall impression. We’ll certainly pass your comment about the in-room amenities to our housekeeping team, as we continuously work on improving guest comfort. We hope to welcome you again and provide an even better experience next time. Best regards - Przemek (manager).
Dear Robert, thank you for your feedback and for choosing to stay with us. We're glad to hear you found our hotel lovely and appreciated the helpfulness of our staff – that truly means a lot. We're sorry, however, that the distance … Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewFurther away from the city centre than advertised
Dear Stuart, thank you for your feedback. We’re sorry to hear that the distance from the city centre did not meet your expectations. While we do our best to provide accurate location details, we understand that perceptions of distance can vary. We hope the peaceful surroundings and riverside access helped make your stay more enjoyable nonetheless. Kind regards - Przemek
Dear Stuart, thank you for your feedback. We’re sorry to hear that the distance from the city centre did not meet your expectations. While we do our best to provide accurate location details, we understand that perceptions of distance can v… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewEverything
Nothing
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewLocation, facilities, cleanliness
Dear Martin, thank you very much for your great rating and kind words! We’re delighted to hear that you appreciated our location, facilities and cleanliness – even during such a short stay. Hopefully next time your journey allows for a longer visit. We’d love to welcome you back and give you the full GEM experience. Warm regards - The GEM Hotel Team
Dear Martin, thank you very much for your great rating and kind words! We’re delighted to hear that you appreciated our location, facilities and cleanliness – even during such a short stay. Hopefully next time your journey allows for a long… Show more
Reviewed: 4 March 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 1 February 2025 · Stayed in February 2025
Verified reviewA really good value hotel with a delicious breakfast included. Spacious ,warm comfy room with en suite facilities and a free safe deposit box .
It wasn't a big issue for me but its location (a couple of kilometres outside the city centre in a well- to- do residential area ) may not suit everyone, but it is well served by frequent buses D ,111,116,121,131,151 and a night bus 241 ( free local travel for all travellers 65 plus )and taxis are reasonably priced .
Dear Iain, thank you for your kind words. We are glad that your stay at the GEM Hotel was successful. Our location is usually our advantage. However, it happens that some guests would prefer to sleep right in the center, on the Market Square. I invite you again and best regards - Przemek (manager).
Dear Iain, thank you for your kind words. We are glad that your stay at the GEM Hotel was successful. Our location is usually our advantage. However, it happens that some guests would prefer to sleep right in the center, on the Market Squar… Show more
Reviewed: 22 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewLocation was okay for my needs, rooms are spacious
Very bad breakfast quality, horrible smell coming from the bathroom
Thank you for leaving a review on the Booking.com portal. Thank you also for your rating. We apologize for any inconvenience. This is not the best start to the new year. - Przemysław (manager).
Reviewed: 25 December 2024 · Stayed in October 2024
Verified reviewReviewed: 27 October 2024 · Stayed in October 2024
Verified review