Hodnocení – H15 Palace, a Luxury Collection Hotel, Krakow 5 hvězdiček

Dear Mr Castulik, Thank you for sharing your feedback following your stay at H15 Luxury Palace. We're pleased you enjoyed our central location, cleanliness, and wellness facilities. Your comments regarding breakfast variety and parking have been noted and shared with the relevant teams for improvement. We hope to welcome you back soon for an even more enjoyable experience. Kind regards Katarzyna Myśliwiec Front Office Manager H15 Luxury Palace*****

Dear Mr Castulik, Thank you for sharing your feedback following your stay at H15 Luxury Palace. We're pleased you enjoyed our central location, cleanliness, and wellness facilities. Your comments regarding breakfast variety and parking ha… Zobrazit více

Dear Marketa, Thank you very much for your wonderful feedback! We are thrilled to hear that you enjoyed our luxurious breakfast selection, both the buffet and the à la carte menu, as well as the beautifully served Bistro The Hours dishes. It's also great to know that you appreciated the constant availability of water and coffee in your room, as well as the friendliness of our staff. Our team strives to go above and beyond to ensure that all our guests have an exceptional experience, and we’re happy to hear that we succeeded in doing so during your stay. We’re also glad you enjoyed the massages! It’s fantastic to know that our facilities and services made your visit especially enjoyable. We hope to have the pleasure of welcoming you back to H15 Luxury Palace soon. Warm regards, Yana Korzh Deputy Front Office Manager H15 Luxury Palace

Dear Marketa, Thank you very much for your wonderful feedback! We are thrilled to hear that you enjoyed our luxurious breakfast selection, both the buffet and the à la carte menu, as well as the beautifully served Bistro The Hours dishes. … Zobrazit více

Dear Helena Thank you so much for taking the time to share your experience with us and for your wonderful 90% rating. We’re delighted to hear that you enjoyed the unique blend of our historic palace and modern design, the high ceilings in your room, and our breakfast offerings. It’s also great to know that our team was able to assist you with your plans and provide quick responses to your emails—your kind words truly mean a lot to us. We also appreciate your constructive comments regarding the beds in the twin room. You are correct that some of our rooms have smaller beds due to space constraints, as we aim to prioritize comfort and ensure the layout remains practical for our guests. We understand your expectations for a 5-star hotel and will take this feedback into account for future improvements. As for the spa, we’re thrilled that you found it beautiful. Your suggestion regarding the water temperature and the availability of loungers has been noted and will be reviewed with our team to enhance the experience further. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future. With thanks and best regards Magdalena Maciejewska General Manager H15 Luxury Palace *****

Dear Helena Thank you so much for taking the time to share your experience with us and for your wonderful 90% rating. We’re delighted to hear that you enjoyed the unique blend of our historic palace and modern design, the high ceilings in … Zobrazit více

Dear Guest Thank you for sharing your feedback following your recent stay with us. We are grateful for your positive remarks about the quality and variety of our breakfast, as well as our convenient location near the square. However, we are deeply sorry to hear that your overall experience did not meet your expectations. We would like to address the concerns you raised and clarify a few points: Parking Situation: We sincerely apologize for the inconvenience regarding parking. As our Hotel does not have a garage, we are unable to guarantee such a facility. We understand your frustration and regret any miscommunication about the parking arrangements. Room Expectations: The photos on our website are intended to represent our rooms accurately, and we will review this matter to ensure better alignment with reality. Staff Interaction: We are truly sorry that you felt our staff’s approach was unsatisfactory. It is always our goal to provide attentive and considerate service to all our guests. Your comments regarding the reception, porter service, and overall attitude of our team will be thoroughly reviewed and addressed to ensure this does not happen again. Vehicle Damage: It is disappointing that this issue was not brought to our attention during your stay or at check-out, as we would have taken immediate steps to investigate and resolve the matter. Finally, we regret that you left earlier than planned and were dissatisfied with our handling of your departure. Your feedback highlights areas where we can improve, and we are committed to learning from your experience to serve our guests better in the future. We apologize again for the inconvenience and disappointment caused. Should you decide to give us another chance in the future, we would welcome the opportunity to provide you with the high-quality experience we strive to deliver. With thanks and best regards Magdalena Maciejewska General Manager H15 Luxury Palace *****

Dear Guest Thank you for sharing your feedback following your recent stay with us. We are grateful for your positive remarks about the quality and variety of our breakfast, as well as our convenient location near the square. However, we … Zobrazit více

Dear Romana Thank you for your wonderful review. We are thrilled to hear that you enjoyed our attentive service, luxurious breakfast, and the peaceful spa experience. It’s also great to know you appreciated our central location and the Michelin-recommended restaurant. We look forward to welcoming you back for another exceptional stay! Best regards With thanks and best regards Magdalena Maciejewska General Manager H15 Luxury Palace *****

Dear Romana Thank you for your wonderful review. We are thrilled to hear that you enjoyed our attentive service, luxurious breakfast, and the peaceful spa experience. It’s also great to know you appreciated our central location and the Mic… Zobrazit více

Dear Zuzana, Thank you for your recent stay at H15 Luxury Palace Hotel ***** and posting this great review. I am even more delighted to learn you valued both the location and amenities as well as service that high. We do our utmost so that the luxury experience is delivered at every stage of the process. We take passion in delivering exceptional Guest Experience, so that the good memories of Krakow and our hotel last even longer. We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again. Sincerely yours, Katarzyna Myśliwiec Front Office Manager H15 Luxury Palace *****

Dear Zuzana, Thank you for your recent stay at H15 Luxury Palace Hotel ***** and posting this great review. I am even more delighted to learn you valued both the location and amenities as well as service that high. We do our utmost so that… Zobrazit více

Dear Andrea, Thank you for your recent experience with H15 Luxury Palace Hotel ***** and top-rating us. I am so delighted you loved our breakfast. Indeed we focus on all aspects of breakfast experience - menu selection, product quality, food presentation and home-made products. We bake breads, smoke meat and fish, produce pastries and jams. We care about choosing sustainable products that we are always ready to tell stories about. Our priority is to offer consistent luxury experience combining the splendid architecture and design with the top-notch service in all areas. We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again. Sincerely, Katarzyna Myśliwiec Front Office Manager H15 Luxury Palace *****

Dear Andrea, Thank you for your recent experience with H15 Luxury Palace Hotel ***** and top-rating us. I am so delighted you loved our breakfast. Indeed we focus on all aspects of breakfast experience - menu selection, product quality, … Zobrazit více

Dear Yana,T Thank you for your feedback and for bringing this issue to our attention. We are glad to hear that you enjoyed the room, our staff, and the food. We apologize for the discomfort caused by the central ventilation system. Your suggestion of adding a retractable blind to regulate the airflow is a valuable one, and we will certainly consider this as we look for ways to improve our Guests' experience. Please know that your comfort is our priority, and we will work on addressing this issue to ensure a more pleasant stay in the future. We hope to welcome you back soon. Kind regards Katarzyna Myśliwiec Front Office Manager H15 Luxury Palace

Dear Yana,T Thank you for your feedback and for bringing this issue to our attention. We are glad to hear that you enjoyed the room, our staff, and the food. We apologize for the discomfort caused by the central ventilation system. Your s… Zobrazit více

Dear Jan, We are happy to hear that you had an excellent stay with us. Thank you for taking the time to share your experience and for your kind words. We strive to provide excellent service and are pleased that we were able to exceed your expectations. Warm regards Katarzyna Myśliwiec Guest Relations Manager H15 Luxury Palace*****

Dear Jan, We are happy to hear that you had an excellent stay with us. Thank you for taking the time to share your experience and for your kind words. We strive to provide excellent service and are pleased that we were able to exceed yo… Zobrazit více

Dear Martin, We are truly grateful for your glowing feedback. It brings us immense joy to learn that you found both our dinner and breakfast offerings to be excellent. Our culinary team works diligently to provide a delightful dining experience. Additionally, we appreciate your kind words about our friendly staff. We believe that exceptional service plays a crucial role in creating memorable stays for our Guests, and we are delighted to have met your expectations. Your positive comments inspire and motivate us, and we eagerly await the opportunity to welcome you back for another exceptional stay at our hotel. Warm regards Katarzyna Myśliwiec Guest Relations Manager H15 Luxury Palace*****

Dear Martin, We are truly grateful for your glowing feedback. It brings us immense joy to learn that you found both our dinner and breakfast offerings to be excellent. Our culinary team works diligently to provide a delightful dining expe… Zobrazit více

Dear Hodis, Thank you for sharing your winter holiday experience with us. We are delighted to hear that you enjoyed your stay even without snow, and we appreciate your positive feedback. It is fantastic to know that you found the breakfast excellent and enjoyed the amenities, including the lovely pool and well-equipped fitness room. We are especially grateful for your kind words about our very friendly staff, and we are glad that despite off-site parking, their willingness to bring a vehicle at any time added to your convenience. We hope to have the pleasure of welcoming you back for another pleasant stay, whether in winter or any other season. Sincerely Yours Katarzyna Myśliwiec Guest Relations Manager H15 Luxury Palace*****

Dear Hodis, Thank you for sharing your winter holiday experience with us. We are delighted to hear that you enjoyed your stay even without snow, and we appreciate your positive feedback. It is fantastic to know that you found the breakfa… Zobrazit více