Reviews of Ośrodek Wypoczynkowy Nad Stawem vis a vis Parku Zdrojowego z Tężnią Solankową - B&B Holiday Resort By The Lake - Erholungsheim Am See - Prázdninový dům U Jezera
Aleja Jana Pawła II 15, 57-350 Kudowa-Zdrój, Poland
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Reviewed: 11 October 2024 · Stayed in July 2024
Verified reviewReviewed: 26 September 2023 · Stayed in September 2023
Verified reviewThe young guy at the reception was very polite and spoke English. On the day of departure I was allowed to leave my backpack for a few hours.
1. The woman at the front desk didn't speak English. When I spoke to her in English, she said that she only understood Polish. When I started translating into Polish through a translator, she began to behave rudely and disrespectfully towards me. Then I asked her why she reacted as if their hotel was only for Poles, and the answer stunned me, she said that their hotel was mainly for Poles and they were not happy to see people of other nationalities. 2. The shower in my room was broken upon arrival. When I contacted the receptionist (same woman), she went to look at the shower - walked into the shower with dirty shoes, walked across the floor of my room and over a towel for my feet. When I started stopping her and asking her to take off her shoes or for the cleaners to wipe the floor after her shoes, I received the answer that they didn’t have a hotel here. She said that the master would come in the evening. We agreed on a time. I clearly told her that she is not allowed to enter my room in my absence. And when I returned at the appointed time, I realized that in my absence they were in my room. Yes they fixed my shower. They also turned off my refrigerator after looking inside and apparently decided there was no point in leaving it on for drinks. The entire floor was dirty, the towels were hanging in another place, not all things were in their places. 3. When I checked in, the room was terribly dirty: kettle, refrigerator, heated towel rail, dishes - everything was dirty! There was a sticky, dirty residue left in the cup.
Madam, Thank you very much for finding some time and sharing with us your impressions of your short stay. We are grateful for your opinion, but we understand that it is only subjective in your opinion. The conversation we had with our staff shows that our employees have a different experience with you than that described in the comment. We would like to emphasize that we are open to guests from all over the world and we are very happy to be able to host them in our facility, because for us and for our employees, the opportunity to host people from outside Poland is an added value. We have always had the opportunity to host people from Canada, the USA, Australia, Germany, the Czech Republic, France or Spain. This fact is proven by the opinions left on the website, which are easy to check. Based on conversations with the staff, we believe that your opinion is absurd, but we understand that you have the right to have it. With hotel greetings. Hotel Management.
Madam, Thank you very much for finding some time and sharing with us your impressions of your short stay. We are grateful for your opinion, but we understand that it is only subjective in your opinion. The conversation we had with our staff… Show more
Reviewed: 23 September 2023 · Stayed in August 2023
Verified reviewReviewed: 28 June 2023 · Stayed in June 2023
Verified reviewVery clean and spacious room. Tasty breakfast and good location
Hi Matt, many thanks to you for your opinion about us and about your stay with us. Best regards.