Reviews of Radisson Blu Hotel & Residences 5 stars
Bulwary Slowackiego 1, Zakopane, Poland
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewVery nice hotel good location and and nice staff
Need to develop the gym no bar to do pull ups
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation was excellent. Breakfast also excellent. Apartment was a great size for the family. Playroom really good.
Price of parking is very high. Ate dinner one night from a la carte and was just average
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewI like only kid room
5 stars don't have service for take bags for check in and check out. Don't have bottomles of eater but they have one machine which is not clean enough.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewExcellent location in the city center. Breakfast is rich. The hotel staff is polite and helpful. Rooms are clean.
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Dear Carmel, thank you very much for your opinion. We are glad that you enjoyed your stay. We hope you will visit us again. Best regards, Patrycja Front Office Team
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewAmazing !
Only pool facilities some not available.
Dear Ms. Vale, Thank you very much for your kind review and high ratings. We are truly pleased to hear that your stay was comfortable and cozy. At the same time, please accept our sincere apologies for the limited availability of some of our pool facilities during your visit. Unfortunately, a technical issue occurred in part of the wellness area, which required temporary closure for safety and maintenance reasons. We worked diligently to resolve the issue as quickly as possible. We hope that despite this inconvenience, your overall experience in Zakopane was a positive one. We would be delighted to welcome you again in the future, when we will have the opportunity to present the full range of our hotel's amenities. Warm regards, Tomasz Brzeski Radisson Blu Hotel & Residences, Zakopane
Dear Ms. Vale, Thank you very much for your kind review and high ratings. We are truly pleased to hear that your stay was comfortable and cozy. At the same time, please accept our sincere apologies for the limited availability of some of … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewBeautiful place
Some facilities in the pool not available
Dear Ms. Vale, Thank you very much for your kind review and high ratings. We are truly pleased to hear that your stay was comfortable and cozy. At the same time, please accept our sincere apologies for the limited availability of some of our pool facilities during your visit. Unfortunately, a technical issue occurred in part of the wellness area, which required temporary closure for safety and maintenance reasons. We worked diligently to resolve the issue as quickly as possible. We hope that despite this inconvenience, your overall experience in Zakopane was a positive one. We would be delighted to welcome you again in the future, when we will have the opportunity to present the full range of our hotel's amenities. Warm regards, Tomasz Brzeski Radisson Blu Hotel & Residences, Zakopane
Dear Ms. Vale, Thank you very much for your kind review and high ratings. We are truly pleased to hear that your stay was comfortable and cozy. At the same time, please accept our sincere apologies for the limited availability of some of … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewNice atmosphere Friendly staff Large rooms
The food in the restaurant was so delicious But you have to wait more than one hour The towels smell not good
Dear Naeema, Thank you very much for your kind recommendation and for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the welcoming atmosphere, our friendly staff, spacious rooms, and the delicious food served in our restaurant. Your positive words truly mean a lot to us. We also appreciate your constructive comments regarding the waiting time at the restaurant and the scent of the towels. Please rest assured that we will pass this feedback on to the relevant departments to improve these aspects of our service. We hope to have the pleasure of welcoming you back to Radisson Blu Zakopane in the future. Warm regards, Tomasz Brzeski Concierge Radisson Blu Hotel & Residences, Zakopane
Dear Naeema, Thank you very much for your kind recommendation and for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the welcoming atmosphere, our friendly staff, spacious rooms, and the delicious … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewOnly the location was good near the center
I had very high expectations from Radisson Blu Zakopane, especially given the price of around €500 per night, but unfortunately the experience was disappointing. • On arrival, there was no bellboy to assist with luggage, which is unacceptable for a 4–5 star hotel. When I asked about help, the employee told me I have to carry it myself. • The room assigned to us was located in a completely different building far from the reception, and no staff accompanied or directed us there. It took us nearly 15 minutes of walking and asking other guests just to find our room. • The extra bed provided was dirty and dusty, clearly not prepared for guests. • The paid parking was full, and to make matters worse, the car parked next to mine scratched my rental vehicle. • Finally, the bathroom sink was blocked (I have photos for proof). Overall, for the price paid, the service and facilities were far below expectations. Radisson Blu is a well-known brand, but in this case, the standards were not met at all.
Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations, especially given the premium rate and your trust in the Radisson Blu brand. Please accept our sincerest apologies for the inconveniences you experienced — including the lack of luggage assistance, miscommunication about your room location, condition of the extra bed, blocked sink, and issues with parking. This is certainly not the level of service we aim to provide, and we take your comments very seriously. I would appreciate the opportunity to personally discuss your experience in more detail and find a way to make things right. Please feel free to contact me directly at: 📧 tomasz.brzeski@radissonblu.com We value your feedback and hope to regain your trust in the future. Warm regards, Tomasz Brzeski Concierge Radisson Blu Hotel & Residences, Zakopane
Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations, especially given the premium rate and your trust in the Radisson Blu brand. Please accept … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewVery good hotel just 10 minutes walking from the city center , breakfast is good as well
Nothing
Dear Abdulrahman, thank you very much for your opinion. We are glad that you enjoyed your stay at our hotel. We hope you will visit us again. Best regards, Patrycja Front Office Team
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation
It was busy season & looked liked staff were not prepared . Service was not great & even Jakub was not helpful at all. Overall unpleasant stay.
Dear Shayda, Thank you for sharing your feedback with us. We are truly sorry to hear that your stay did not meet your expectations, especially regarding the service you experienced during a busy season. Please accept our sincere apologies if any member of our team, including Jakub, did not provide the assistance you needed. We take all comments seriously and will use your feedback to improve our training and guest support. We hope you might consider giving us another chance in the future to provide you with a much better experience. Kind regards, Tomasz Brzeski Concierge Radisson Blu Hotel & Residences, Zakopane
Dear Shayda, Thank you for sharing your feedback with us. We are truly sorry to hear that your stay did not meet your expectations, especially regarding the service you experienced during a busy season. Please accept our sincere apologies … Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewVery attentive reception staff- Simon ( we had some noisy neighbours) The problem was solved immediately. Thank you! Amazing bar staff- Wladzia and her colleague ( don’t remember the name ) Very professional indeed! We’ll definitely return next year ❤️
N.A
Dear Marta, Thank you so much for your wonderful feedback! We're delighted to hear Simon, Wladzia, and the team made your stay enjoyable. We look forward to welcoming you back next time! Best regards, Patrycja Front Office Team
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified review