Reviews of OnHoliday Apartamenty ze strefą Wellness & Family, ulica Poleska
Poleska 10 -12, 78-100 Kołobrzeg, Poland
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Reviewed: 26 August 2024 · Stayed in August 2024
Verified reviewThe pictures on the website look like a place where one could relax and enjoy the time with the kids.
When we arrived to the property we were told that the pool had extra cost BUT if we gave them a 10 point review in Booking we would receive the money back through a bank transfer The couch was broken, we were afraid of folding it back because we didn't know if it would completely break. The Lamp was full of spiderwebs, the table was also broken The bedroom is so small, that whoever sleeps on the window side needs to walk against the wall to be able to reach the bed The contact person only speaks Polish , she uses google translate to explain and is quite rude. The only reason we booked this place was because of the excellent reviews, but we realised that the only reason for the reviews being so good was the fact that they pay you back the extra pool cost. Overall one of the worst experiences
Dear guests. The customer is always received by our employee in the flat on the day of arrival, we collect a deposit from the customer and a tourist tax. Every customer is obliged to check the condition of the flat on the day of arrival and report to the resident any damage or complaints about the cleanliness of the flat. In this case, nothing was reported. Regarding the cobwebs in the lamp, I know that a spider does not make cobwebs in 6 days (that is how long you were in our flat). If you noticed something that was not cleaned by our staff, you were required to report it at check-in so that the cleaning service could fix it, you were very happy with the flat and its cleanliness on the day of check-in, which you confirmed by checking in to the flat and signing the check-in sheet. (I would like to remind you that you did NOT report ANYTHING, You damaged the bed during your stay - you ripped out the headrest, you also damaged the table. You stayed in the flat for 6 days without reporting anything to the resident. You reported the damage on the day of your departure (the resident wanted to keep the deposit), our service repaired the bed and table after you left, the cost of the repair was PLN560. When you found out on the day of your departure that we wanted to keep the deposit for the damage, you started to argue and verbally threaten our employee. However, our employee, who cared about the good cause and reputation of our company, refunded your money, without considering the possible cost of repair. I am surprised that you did not report the problem to BOOKING or our employee during your stay. If something does not match the description or pictures, or the customer is not satisfied with our service, they should report it to us and also to the BOOKING portal, which you did not do during your stay. Thirdly, and most importantly, in 6 years of cooperation with the Booking portal, I have not encountered such a situation. Moreover, your opinion slanders our company and puts it in a negative light, and it was issued after we wanted to keep the deposit for the damage done by you.
Dear guests. The customer is always received by our employee in the flat on the day of arrival, we collect a deposit from the customer and a tourist tax. Every customer is obliged to check the condition of the flat on the day of arrival and… Show more
Reviewed: 11 October 2023 · Stayed in October 2023
Verified reviewBeautiful, modern , clean, near the beach.
Reviewed: 2 November 2022 · Stayed in November 2022
Verified reviewNice Appartement. Only a walk to the sea. Great balcony and a indoor pool.