Reviews of Willa Helena
Os. Krzeptówki 122, 34-500 Zakopane, Poland

Loading
Guests also reviewed these properties:
Clifden, Ireland
Khong Chiam, Thailand
Digby, Canada
Athens, United States
Taichung, Taiwan
Stockholm, Sweden
Quito, Ecuador
Hangzhou, China
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe host were friendly and helpful . Thank you . Based on what we paid , the accommodation seemed fair .
The pillows could do with an upgrade . However that doesn't mean I didn't sleep well .
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe garden is nice...the rooms were very small and not too comfortable we were on the roof so a kind of mini space. Great arrangement of shower...toilet...washroom are in separate rooms but very small...you feel like you're in Paris. The rooms which made us choose this place were different from the ones we were looking at on the website. The owner was nice...but there are no facilities in the room to cook. There is a small kitchen in the middle of the house for all guests to use so it might be a challenge to prepare some sałat at the same time as all other tenants. The rooms on the first and second floor are probably fine but ours were very small for a family of three grow ups.
The rooms we were in were very insmall and not very comfortable.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 January 2025 · Stayed in December 2024
Verified reviewReviewed: 27 January 2024 · Stayed in January 2024
Verified reviewReviewed: 26 January 2024 · Stayed in January 2024
Verified reviewWe liked the location, it was in walking distance from the child-friendly ski area. The landlady did not speak other languages than Polish bur her son kindly helped us on the phone.
Small spaces, moderate cleanliness, outdated eqipment
Reviewed: 20 August 2023 · Stayed in August 2023
Verified reviewNice place with a very friendly host. Rooms are big and clean. The kitchen is rather small. So if you are going to cook every day, it might be rather challenging. Center of the town is rather close, if you came with a car, otherwise be prepaired for a long walk :)
Reviewed: 19 August 2023 · Stayed in August 2023
Verified reviewReviewed: 19 August 2023 · Stayed in August 2023
Verified reviewReviewed: 19 August 2023 · Stayed in August 2023
Verified reviewReviewed: 19 August 2023 · Stayed in August 2023
Verified reviewReviewed: 5 July 2023 · Stayed in July 2023
Verified reviewOverall perfect for staying couple of days especially if you have a group of families it is fun
The upper rooms shower height is too less
Reviewed: 9 April 2023 · Stayed in April 2023
Verified reviewIt's a perfect location. Complete value for money. The host is very sweet.
There is nothing I can complain about:)
Reviewed: 19 March 2023 · Stayed in January 2023
Verified reviewReviewed: 2 February 2023 · Stayed in January 2023
Verified reviewCustomer service experience, if I could cancel the property I would, but was too late to change anything.
Reviewed: 28 November 2022 · Stayed in October 2022
Verified reviewGood location.
Bathroom could be with better equipment and should be more clean.
Reviewed: 19 October 2022 · Stayed in October 2022
Verified reviewReviewed: 3 October 2022 · Stayed in October 2022
Verified reviewKitchen
Cold water
Reviewed: 27 September 2022 · Stayed in September 2022
Verified reviewReviewed: 1 September 2022 · Stayed in August 2022
Verified review