Reviews of Novotel Wrocław City 3 stars
Ul. Wyscigowa 35, Krzyki, 53-011 Wrocław, Poland
Loading
Guests also reviewed these properties:
Xi'an, China
London, United Kingdom
A Pontenova, Spain
Gooik, Belgium
Lucca, Italy
Usmate Velate, Italy
Aghīr, Tunisia
Hyderabad, India
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewConvenient for families on city trip. Dog friendly
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWe stayed at this hotel last weekend and had a wonderful experience thanks to the receptionist, Ola. She was incredibly helpful from the start, clearly explaining how the parking worked and making sure we knew about the gluten-free breakfast options, which was really important for us. Ola was attentive, professional, and always had a warm smile. She truly knows how to make guests feel welcome. She’s a real gem and a credit to the hotel!
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGreat and helpful staff,great choice of breakfast, good location
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewVery comfortable, good facilities, friendly staff
A little bit away from the city center
Dear Kassianou, thank you for your feedback after your stay in Novotel Wrocław City. We are delighted to hear that you found your stay comfortable and appreciated our facilities, as well as the friendliness of our staff. We also take note of your comment regarding the location. While the hotel is slightly outside the city center, we hope that the convenience of nearby transport options helped make your stay enjoyable. We look forward to welcoming you again on your next visit. Kind regards Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe
Dear Kassianou, thank you for your feedback after your stay in Novotel Wrocław City. We are delighted to hear that you found your stay comfortable and appreciated our facilities, as well as the friendliness of our staff. We also take note … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewRoom was very spacious, the internet connection was very good. The hotel breakfast was delicious.
-
Dear Guest, thank you so much for sharing your thoughts on booking.com. It's great to hear that your stay was enjoyable and that we met your expectations when it comes to spacious room, fast internet connection and delicious breakfast. We are hoping to welcome you to our hotel again, hopefully soon! Best regards Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe
Dear Guest, thank you so much for sharing your thoughts on booking.com. It's great to hear that your stay was enjoyable and that we met your expectations when it comes to spacious room, fast internet connection and delicious breakfast. We a… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewIt was possible to check-in online, very nice hotel, we stayed there before.
Dear Katarina, thank you so much for taking time to share your thoughts about your stay in Novotel Wrocław City hotel. We are thrilled to hear, that your stay was satisfactory and that we met your expectations. Thank you for visiting us again and we are looking forward to your next visit! Best regards Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe
Dear Katarina, thank you so much for taking time to share your thoughts about your stay in Novotel Wrocław City hotel. We are thrilled to hear, that your stay was satisfactory and that we met your expectations. Thank you for visiting us aga… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewBreakfast was awesome, however paying for parking was a bit confusing.
Dear Wells, thank you for your feedback after your stay in Novotel Wrocław City hotel! We're delighted to hear you enjoyed the breakfast — it’s something we take great pride in. We’re sorry the parking process was confusing. We’ll review our communication around this to make it clearer for future guests. Your input helps us improve, and we hope to welcome you again soon. Kind regards Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe
Dear Wells, thank you for your feedback after your stay in Novotel Wrocław City hotel! We're delighted to hear you enjoyed the breakfast — it’s something we take great pride in. We’re sorry the parking process was confusing. We’ll review o… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewNice specious rooms, clean , comfortable . Exceptional breakfast choice, small gym was great addition.
Nothing
Dear Guest, thank you very much for taking the time to share your kind feedback. We’re delighted to hear that you enjoyed your stay, especially the spacious and comfortable rooms, the cleanliness, and the exceptional breakfast selection. It’s also great to know that the small gym was a welcome addition to your experience. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back in the near future. Best regards Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe
Dear Guest, thank you very much for taking the time to share your kind feedback. We’re delighted to hear that you enjoyed your stay, especially the spacious and comfortable rooms, the cleanliness, and the exceptional breakfast selection. I… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewlocation a bit far out , breakfast is very good .
Was disappointed the way we were charged as we were charged 290e per room and we had 2 rooms with a late check out. The rate was 1159Pzl and they translated them to 290euro when should have been 274e , i feel that is a rip off, so for 2 rooms we were charge 32e more according to the current rate of exchange. Very disappointed with that motive.
Dear Mr Robert, thank you for your feedback and for bringing this matter to our attention. First and foremost, please accept our sincere apologies for the delayed response. We truly appreciate your patience, and we’re glad that we were ultimately able to resolve this situation together. We understand your concern regarding the currency conversion and the final amount charged. Please kindly note that the discrepancy did not result from any action on our part, but rather from the exchange rate applied by your bank or card provider. Unfortunately, we do not have control over the conversion rates or any additional fees they may impose during the transaction process. That said, we genuinely regret the disappointment this caused and assure you that transparency and fairness are very important to us. We hope to have the opportunity to welcome you again in the future under better circumstances and provide you with a more seamless experience. Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe
Dear Mr Robert, thank you for your feedback and for bringing this matter to our attention. First and foremost, please accept our sincere apologies for the delayed response. We truly appreciate your patience, and we’re glad that we were ult… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewEasy to park and check in
We were a family with two children. The coach bed was not comfortable. We asked for an additional bed free of charge as it is in the booking conditions but they approved the request when we check out next morning. That was weird
Dear Sergio, thank you so much for taking time and sharing your thoughts after your stay in Novotel Wrocław CIty hotel. We are pleased to hear that you did not have any problems with neither our parking, nor the check in process. We would like to thank you for the information about the sofa bed. We apologise for the inconvenience. Our maintenance department had been already informed about your opinion. Nevertheless we're hoping for your next stay. Kind regards Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe
Dear Sergio, thank you so much for taking time and sharing your thoughts after your stay in Novotel Wrocław CIty hotel. We are pleased to hear that you did not have any problems with neither our parking, nor the check in process. We would l… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewIt’s fair price for the level and quality of accommodation
Quite pricy parking lot
Dear Anur, thank you for your honest feedback and for choosing Novotel Wrocław City. We’re glad to hear that you had a good overall experience and that you found the accommodation to be fairly priced for the quality provided. We understand your concern regarding the parking fee — it’s a private area, and the cost helps us maintain its safety and availability. Nevertheless, we hope to welcome you back on your next visit! Best regards Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe
Dear Anur, thank you for your honest feedback and for choosing Novotel Wrocław City. We’re glad to hear that you had a good overall experience and that you found the accommodation to be fairly priced for the quality provided. We understand… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified review- great breakfast - huge garden with quite a big area for kids to play - but still not disturb other quests - very helpful staff
Dear Emilia, thank you very much for your positive feedback! We are glad to hear that you enjoyed our breakfast and appreciated the spacious garden and children's play area. Our staff is always committed to providing the best service, and your kind words mean a lot to us. We hope to welcome you again soon! Best regards Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe
Dear Emilia, thank you very much for your positive feedback! We are glad to hear that you enjoyed our breakfast and appreciated the spacious garden and children's play area. Our staff is always committed to providing the best service, and y… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewVery good kitchen for dinner, and very good breakfast.
Dear Mr Marius, thank you for your kind words about our dinner and breakfast offerings. We’re delighted to hear you enjoyed the kitchen’s quality. We look forward to welcoming you back for another great dining experience! Kind regards Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe
Dear Mr Marius, thank you for your kind words about our dinner and breakfast offerings. We’re delighted to hear you enjoyed the kitchen’s quality. We look forward to welcoming you back for another great dining experience! Kind regards Aleks… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewWe came in the middle of the night and at the desk was Mr Marek. He worked very fast so we could go to sleep immediately. That made us happy after 9 hours of driving.
Dear Ms Jagoda, thank you very much for your kind words. We are delighted to hear that Mr. Marek was efficient and made your late-night check-in smooth and pleasant after a long journey. Your satisfaction is our priority, and we look forward to welcoming you again in the future. Best regards Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe
Dear Ms Jagoda, thank you very much for your kind words. We are delighted to hear that Mr. Marek was efficient and made your late-night check-in smooth and pleasant after a long journey. Your satisfaction is our priority, and we look forwar… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewVery nice breakfast - great choice, delicious and hearty.
Property right in the flight path of planes from airport - at some moments very noisy if windows are open.
Dear Andrejs, thank you so much for sharing your rating with us. It is great to hear, that you enjoyed our breakfast. We are sorry for the inconvenience with the noise. Our location close to the airport can be both an advantage and disadvantage. Nevertheless, we hope to see you again in the future, we are waiting for your next visit! Best regards Aleksandra Wronecka Guest Experience Specialist Novotel Wrocław City & Ibis Budget Wrocław Południe
Dear Andrejs, thank you so much for sharing your rating with us. It is great to hear, that you enjoyed our breakfast. We are sorry for the inconvenience with the noise. Our location close to the airport can be both an advantage and disadvan… Show more