Reviews of Zamek Topacz 4 stars

swimming pool, spa, superb breakfast. Immediate surrounding of the place was good.

Reception check in. And also spa reception not good.

Very nice hotel! Highly recommended. The best breakfast and amazing spa!

High standard rooms, beautiful grounds, very clean.

Very long wait times in the main restaurant.

Superb location and exceptional service. Luxury place to stay

Perfect! Nothing to add.

Breakfast

Premises WiFi patchy in some places

Everything amazing

The room was not clean enough. Some hairs were around in the bath.

The room was in ground floor and it was cold during night time.

The place was great, but surroundings just amazing! A museum very close. A place to have a walk. A place to have some pizza and a playground for kids. Place to rent a kayak. Like a city inside a city 😅 Plus breakfast was also amazing. We were sitting outside, the weather back then was perfect. Our baby was also enjoying it a lot! The room was very big and so clean. For us it was great that it was on the ground floor. The parking place was very close to the building, where we were staying. Amazing spa area!!!

The fact we could not stay for the second night in the same room, but we just did not have a reservation. Part of the breakfast buffet was a bit hidden. The changing place and shower room in the spa area was very small considering how big the hotel is.

Unusual , high quality product, in quiet area yet only 20 mins from C Wroclaw. Outside dining area very comfortable and breakfast very good

We were blessed with fine weather for our 4 night stay, but in colder rainier times, the long trek from the rooms to the breakfast/restaurant and pool would be unpleasant.

Second time we have been here and it’s still a beautiful place to stay! staff are very pleasant and patient with us brits

Nice property well maintained, rooms are comfortable.

The restaurant service was poor, the waiters were forgetting things we ordered, orders took longer then necessary. Food was excellent but they killed the experience by the poor service from the waiters.

Breakfast was tasty and offered various selections

Even I have the “history” with Zamek Topaz for for more than four years (I’ve been staying there usually 2-4 times a year) but each time I’ve been met like a “newcomer” 😉

Great location, very clean, delicious breakfast and nice staff

WiFi coverage is pretty poor and it makes it almost impossible to use it.

Clean and large area to walk around in.

We booked this hotel expecting a stay in a romantic castle but the reality couldn't be more different. The “castle” is just a name – guests are actually placed in a completely different building nearby. What’s worse, the property primarily functions as a wedding venue not a hotel. As staff themselves admitted loud music is allowed all night during weddings – which happened every single night of our 3-night stay. Despite repeated complaints about the unbearable noise and our inability to sleep we were repeatedly told that “wedding guests are the priority.” It was clear that as regular guests, we were treated as second-class – ignored and unimportant. The housekeeping was appalling. Every day we found more and more black hairs in the supposedly fresh bed linens – despite the fact that neither of us has dark hair. It was deeply unhygienic and unacceptable. Breakfast was equally disappointing. For a hotel charging this much per night, the breakfast offering was incredibly poor – mostly pastries and a few basic items. Only once did we see a minimal selection of meat (some fried sausages and a small piece of fish). It’s honestly not what you would expect from any decent hotel, let alone one that presents itself as luxurious. JFYI we took breakfasts around 9 am, not at the end. Lastly, the overall attitude of the staff (apart from the restaurant waiters who were professional and kind) was shockingly rude and unhelpful. Any request or concern was met with indifference or passive aggression. In short – this place is massively overpriced, misleading in its marketing, poorly run and disrespectful to paying guests. I would absolutely not recommend staying here unless you’re attending a wedding – and even then, don’t expect much in terms of service or comfort.

Breakfest was wonderful. A little bit too time we lost for dinner in the restaurant. It was good we could visit restaurant with pet, but just it's quite hard to keep dog couple of hours in silence.

all this sit eis wonderful

Staff was super courteous even at later arrival than originally planned. Rooms were clean and amenities were appreciated. Especially enjoyed the ability to make a cup of tea in the evening after a long day of driving. The grounds are absolutely amazing and the gardeners take pride in their work. The breakfast buffet was delicious with a huge variety to choose from. Service staff were very quick to assist. We did not utilize the swimming pool or hot tub, nor did we visit the museum on premises, but I am sure they were just as wonderful. Would definitely stay again.

My only suggestion would be better lighting at the street entrance sign for those arriving at night.