Reviews of Aqua by Dreams Hotel

Restaurants and beach

There is no remote control in each room for the air conditioning

The beach

The view

The pool looks nice and you can have diner in the hotel restaurant.

The sea is not that beautifull. No remote for the AC, nothing to store clothes, no window that can be open.

Nothing

It was located in a terrible neighborhood and the pictures on their website are totally deceptive. We arrived at night and were afraid to get out of the car

Clean environment,best slept I got in Puerto Rico. Lovely lively restaurant upstairs. Great place for couples. Will not recommend for children staying here.

The place is not a reputable place and may be running some other shady business on the property. We checked in but had to leave within 30 mins. The room had overwhelming mold smell and the management refused to change our room and didn’t reimburse our payment.

From the start this stay was awful. I contacted the property 3 times via email and NEVER got a reply. We were hoping for a little of an early check in but could not get a response. When we arrived checked in at reception who wook our info and went to the restaurant to eat. That was the best part of the stay. We went down to check on a room and was told it was ready. The man at reception made no attempt to contact us even though he had out info and we were on property. Onto the room. The rooms were clean, but bare bones, and the furniture was extreme ly cheap. The mattresses were covered in plastic which made noise when you sit on them and slept. The outlet in the bathroom, which was the only one near a mirror wasn't functioning and we had to move rooms. Parking at the hotel is very limited and I asked reception if we went out, would we be able to park when we returned. We were assured we could. Off we go and upon returning, the entire parking lot as well as the road were lined with cars, and there was no parking even on the side of the street for at least one half mile in each direction. We attempted to get help with this, but there was no one in reception, which we found was the norm. I went upstairs to the restaurant where there was a large crowd and live music. I asked one of the bartenders for help and he attempted to call someone but no one answered. We finally found a nice young lady working outside at the hotel and explained our issue. She shuffled some things around and found us parking. I asked who was in charge at night and was told there was no one on property at this time to assist guests. She was the only employee that seemed to be concerned with our issue. As a paying guest at the hotel, you would think we would not have a parking issue, but she solved it for us. All in all the reception employee was unfriendly and rude, the rooms were just OK.

I just love this place. It's my second time in less than a month staying here.

In my case, does not apply.

It was right on the beach.

I checked in around 4pm. I was put in a room in the back corner on the main level of the two level building. It smelled like the room hadn’t been aired out in a long time. I ran the air conditioning and took a short nap. I got up looked at the beach and went to the restaurant. The food was good but in my opinion overpriced. I returned to my room laid down watching a show and waited for my fiancé to arrive from the states. At some point I looked up and saw a man watching me from my window. I immediately got scared as I didn’t know how long this man was there or how long he was watching me. I called my fiancé who immediately called the police. I called the front desk and they hung up and said they would call me back. They sent two people to tell me they checked the beach but did not help me calm down. My fiancés aunt came to pick me up and I was out of there by 10pm. My money was not given back.

Beautiful strait of land between the bay and the sea with amazing views. Very clean room

The facilities are very basic. No shampoo. No vending mechune. There is a pool that looks like a tank, no umbrellas. No umbrellas for the beach. The restaurant is ok. The worst is the noise. The hotel is by a helicopter pad so when helicopters land, which is all the time it feels that an earthquake is happening in your head. Service in the restaurant was mediocre as if the person did not want to be there

Overall, Great Value.

Absolutely 💯

N/A

Loved the location. private beach and pool was also great. Restaurant was lovely as well.

Restaurant only option to eat if you don’t have own transport.

The male owner is very kind and professional young guy. He help us with some other problems we had in the room.

The restaurant opens at 10am. They announced balcony rooms. Our reservation was for a balcony room. There were no balcony rooms. They call balcony to a wide hallway where everybody go thru to their rooms. The female owner is not professional. She does not care about guests. She told me by phone to go to the Hilton if I did not agreed with the no balcony room. I didn't have other choices.