8.7

Reviews of Armas Hotel

202 Calle de San José, Old San Juan, 00901 San Juan, Puerto Rico

  • Liduvina

    Reviewed: 3 September 2025 · Stayed in August 2025

    Verified review
  • Iliana

    Reviewed: 2 September 2025 · Stayed in August 2025

    Verified review

    I loved how accommodating the staff were. They are all very polite and friendly.

    N/A

    Property response:

    Thank you very much for the amazing review! We are glad our team made you feel comfortable and helped make your time with us great!

    Armas Hotel
    2 September 2025
  • Maritza

    Reviewed: 2 September 2025 · Stayed in August 2025

    Verified review

    It was a perfect location, close to places you can walk to, and the bed was comfortable.

    There was alot of construction noise in the morning.

    Property response:

    Thank you for the good review and input!

    Armas Hotel
    2 September 2025
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  • Nuno

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review
  • Alejandro

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review
  • Shante

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    The location was amazing, the staff were great and the hotel was clean overall

    The comforter seemed like it wasn’t washed, it looked cleaned but smelled a little

    Property response:

    Thank you for the great review! We truly value your input and work towards improving future stays as much as possible!

    Armas Hotel
    31 August 2025
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  • Dimitrios

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review
  • Neder

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review
  • Aka

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review
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  • Keren

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review
  • Chris

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Central Location

    Although I was asked if I minded some street noise, motorbikes and partying till 2am just outside the room with only some shutters to muffle the sounds was a bit unreasonable.

    Property response:

    Thank you for your feedback. As mentioned during check-in, our property is located in a vibrant central area, and some level of street activity — including motorbikes and nightlife — is to be expected. We do our best to be transparent about this and to set appropriate expectations. While we provide shutters and other measures to reduce noise, complete silence in such a location is not realistic. We’re sorry if this wasn’t the right fit for your preferences, and we encourage future guests to consider the atmosphere of the area when booking.

    Thank you for your feedback. As mentioned during check-in, our property is located in a vibrant central area, and some level of street activity — including motorbikes and nightlife — is to be expected. We do our best to be transparent about… Show more

    Armas Hotel
    28 August 2025
  • 7.0 Good
    Maria

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    It was comfortable, clean, & safe. Great location.

    Super noisy!!! Didn’t sleep ONE full night while I was there. Everything from cars, people, construction, & dump trucks, everything was loud. Unfortunately the ear plugs given to us for noise did not work. We also asked for room service to come back one hour later once we were gone for the day & they never cleaned our room. We were left with the same towels & no toilet paper by the time we checked out.

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  • Areti

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review

    The best location in old San Juan. The staff war really friendly and helpful! The room was really clean.

    There was no window in the room which we could open for fresh air, but it was ok there was no bad smell

    Property response:

    Thank you for the great review!

    Armas Hotel
    19 August 2025
  • Juanita

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Yes bray

    Property response:

    Thank you for your response!

    Armas Hotel
    17 August 2025
  • Anonymous

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review
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  • Charles

    Reviewed: 14 August 2025 · Stayed in August 2025

    Verified review
  • Catherine

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review
  • Bethzaida

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review
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  • Nelfori

    Reviewed: 12 August 2025 · Stayed in August 2025

    Verified review
  • Anonymous

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review

    Staff was fantastic; friendly and helpful. Location was excellent for Old San Juan. Room was beautiful and spotless.

    These are not truly negatives but there is no parking. Technically, you can park on the street, but good luck with that. There is a public parking lot about a 8 min walk that cost me $6 for almost 48hrs of parking. The staff let us drop off our bags so we didn't have to drag them to the hotel. Also not a negative, but the shower is a bit small, Europe style, but we are a tad "big boned".

    Property response:

    Thank you for the great review and input we truly appreciate it! We hope to host you all again soon!

    Armas Hotel
    12 August 2025
  • Jenelle

    Reviewed: 9 August 2025 · Stayed in August 2025

    Verified review

    Perfect location, incredible guest services reps, extremely clean property and rooms. 10/10 will stay again.

    Nothing to list, everything was wonderful

    Property response:

    Thank you very much for your kind comment! We’re truly delighted to hear that you enjoyed your stay with us and that our location, cleanliness, and guest service exceeded your expectations. Feedback like yours motivates us to continue giving our best every day. It will be a pleasure to welcome you again. We look forward to seeing again! Warm regards

    Thank you very much for your kind comment! We’re truly delighted to hear that you enjoyed your stay with us and that our location, cleanliness, and guest service exceeded your expectations. Feedback like yours motivates us to continue givin… Show more

    Armas Hotel
    11 August 2025
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  • Vavou

    Reviewed: 8 August 2025 · Stayed in August 2025

    Verified review

    I loved everything about this hotel, the location, the staff everyone was really and helpful

    Property response:

    Thank you for the amazing review! we hope to host you soon again!

    Armas Hotel
    9 August 2025
  • Liliana

    Reviewed: 8 August 2025 · Stayed in June 2025

    Verified review

    right in the middle of the old town, with restaurants, cafes, shops around. Very clean, impeccable bedding, white towels, very friendly staff

    Property response:

    Thanks for the great review!

    Armas Hotel
    8 August 2025
  • Edwin

    Reviewed: 6 August 2025 · Stayed in August 2025

    Verified review

    Very comfortable room and bed. Very clean. Very friendly and helpful staff.

    No parking. Too much noise from the street, especially since, our room was facing the street where there is construction going on.

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  • Nancy

    Reviewed: 3 August 2025 · Stayed in August 2025

    Verified review

    It was very spacious clean and with a super cool view, and he was very central to many shops and key stops.

    I can’t think of anything, but if I have to say something, I guess it was too bad that the Plaza de Armas was completely closed. That of course has nothing to do with your property.

    Property response:

    Thank you for the lovely review! Your feedback is very important to us, so we can continue to provide an excellent service for our guest to make their stay a memorable one. We hope to see you again soon!

    Armas Hotel
    4 August 2025
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