Reviews of The Condado Plaza Hotel 4 stars
999 Ashford Avenue, Condado, 00907 San Juan, Puerto Rico
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Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewGood views
Coffee maker in the bathroom
Thank you for the feedback. We are glad you had a pleasant stay and enjoyed the views of the hotel.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewdidn't get the breakfast
the cleanness of the room
Thank you for the feedback!
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe lagoon attached to resort and good restaurants near
All good
We appreciate your feedback and a perfect score. We are very glad to know you had an excellent stay and enjoyed the facilities.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewEvery time I have to open my room I have to get security involved in that takes abt one hour.
Thank you for completing the survey.
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewGood
Very good
Thank you for a perfect 10. We are very glad to know you had a perfect stay. Thank you for staying with us.
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewLoved the two sides of the property with the crashing waves on one side and the calm beach on the other! Great pools, the waterslide was fun! Easy and convenient location. Very walkable to many places. Great staff and enjoyed the different bars, lounges, cafes, and even gift shop on site. Beautiful views as well!
We had such an amazing time I can’t think of anything bad!
We are happy to hear you had an amazing stay and enjoyed the pool, the views and restaurants. Thank you for staying with us. We look forward to welcome you back any time.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewLocation was central. Pool was nice. Lobby was pleasing.
Rooms were extremely dated and still didn’t feel clean or comfortable. Also had to change rooms the next day due to an issue with check in though we arrived at 8 p.m. Was told the original room wasn’t clean yet and it was an extreme inconvenience to have to move when you just want to settle and enjoy vacation. Overall a 5/10. Probably wouldn’t stay again.
Thank you for staying with us. We will review details mentioned.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewLove the swim bar however must of the chairs were broken. The staff most friendly.
The rooms are old, dirty. There is no restaurant and or food available.
Thank you for staying with us and recognizing the staff service.
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewWell at first they gave us a messup room but I complained and they gave me an upgrade witch was great. Then we were super happy.
The way the employees would treat us. And the breakfast was delicious. The pool and beach were awsome.
We are glad the team assisted you right away and made your stay a pleasant one. Thank you for staying with us!
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe location was excellent. Room was great and very nice
The refrigerator didn't work
Thank you for choosing us for your stay. We are happy to know you had an excellent stay!
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewPool
The rooms had a leak on the roof
Thank you for the feedback!
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewPiscina
Alguna áreas del hotel abandonadas y la barra de ña piscina con limo