Reviews of Condado Vanderbilt Hotel 5 stars

No hooks in rooms, no where to dry towels and swimsuits!!

Excellent overall experience. Hotel does not really have a beach, but able to use its sister hotel right next store only a short walk.

Rooms, facilities, view of beach, upstairs infinity pool, location, staff friendliness, bathroom.

I would have preferred a bigger pool - it got crowded. But there was ample space upstairs to lay out.

Sergice

Expensive and outdated

Great location! Condado Vanderbilt was a great home base for our trip. Also, I can’t say enough about how awesome the staff were.

The room was a little more dated than the pictures posted online.

Outdated room and not clean

The hotel was very pretty and clean. The staff were nice and very helpful

Overpriced

The building is beautiful, clean, staff is extremely polite and helpful, room service was great, I would definitely stay here again

I thought the prices were kind of high although worth it - breakfast at $55 per person is pretty high seeing that the hotel is already expensive, I feel like included breakfast or at least less expensive would be a nice addition -

This is a beautiful hotel in an amazing location where you can just walk down the road for restaurants and activities. The facilitates are very nice with a beautiful infinity pool and beach chairs that take advantage of the ocean views. Very clean as well.

I booked this trip and hotel for my bachelorette party. I think where things fell short is the guest services. My girlfriend was emailing and in communication with guest relations to help set up a small surprise in the room for my bachelorette which was not done even though it was coordinated in advance. Also, when we checked in there was a delay with our room and we were promised a special room on the 12th floor. Unfortunately when we check in an hour later that was not the case. So it was quite disappointing where the execution was not delivered and false promises was made. Overall still a beautiful hotel and in a prime location.

It is too pricey for what was provided. However, we had a pleasant stay. Fitness Center was great!! Drink prices too high.

Drink prices too high and food prices too high.

Convenient location, great pools, and a lot of food options available.

Limited beach access.

The hotel was amazing only surpassed by the friendliness and professionalism of the staff.

The hotels location was perfect, the staff was exceptional! I wish I stayed longer. I will return soon!

There was nothing I didn’t like about the property.

The location of the hotel was perfect; central, scenic, and right by the water. We especially loved the pool area, the variety and ambiance of the on-site restaurants and bars, and the stunning ocean view from our suite. Breakfast was a standout.

As someone who has traveled extensively and stayed at many 5-star properties, I had high expectations for the Condado Vanderbilt. Unfortunately, our experience fell short. While the hotel itself is beautiful, the service felt noticeably lacking. Staff interactions were minimal, with most seeming disinterested in assisting beyond their assigned roles. This was especially evident at the spa, where the receptionist was surprisingly curt when we inquired about Hammam massage availability. Upon entering our room, attention to detail was clearly missing, we found ourselves rearranging items to create a more functional and inviting space. Overall, the lack of warmth and attentiveness made it one of the few times I’ve actually looked forward to checking out.

Great location and facilities/pool/beach options

I am writing to express my extreme disappointment and frustration following my recent stay at your hotel. Upon checking into my room, I discovered a pair of used underwear in one of the drawers—an absolutely unacceptable and disturbing find, especially in what is advertised as a five-star establishment. This is not only a complete breach of basic cleanliness and hygiene standards, but also a clear sign that the room was not properly cleaned or inspected before my arrival. It is disgraceful and completely beneath the standards any guest should expect, let alone from a hotel of your supposed caliber. I brought this to the attention of your staff immediately, and while I appreciate any apologies offered, this incident has ruined my trust in your establishment. I did not feel comfortable staying in the room any longer, and frankly, I should not have had to. Due to the seriousness of this situation, I am formally requesting a full refund for my stay. I also expect written confirmation that this matter is being taken seriously, and what steps you intend to take to ensure this doesn’t happen to another guest. Please respond to this email within 48 hours. If I do not receive a satisfactory resolution, I will escalate this issue further—through the appropriate health authorities, review platforms, and if necessary, through legal channels.

Fantastic

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