Extras fee’s for many things that should included

Facilities Room Pools

Stayed in August 2025

The only restaurant we tried was waters for the buffet breakfast. It was not worth the money, far from San Juan if you want to do things in the city, but the resort has enough stuff that you don’t really have to leave. There was some construction across from our building, but it was not disruptive. I didn’t hear any noises. It just blocked some of the beautiful view, but it was still very nice.

Free upgrade to a villa! It was so wonderful to stay here, felt like Hawaii, no lie!

Stayed in August 2025

Very far from the center, hard to get a Lyft

The attention

Stayed in August 2025

The beach & pools

Stayed in July 2025

N/a

We had a fabulous time!

Stayed in July 2025

Can be more clean the garden

The pools

Stayed in July 2025

The splash and the food truck at the main pool close down early each day The bars also open late in the day. It would be nicer if more things were available for longer hours. There are also no microwaves in the rooms and the fridges are incredibly tiny, you can tell that the resort wants you to spend your money on their restaurants, the Market, and the Gift Shop.

I love that this location felt very safe, had a private beach, had various restaurants, bars, and activities to participate in on property. The Water's Edge for the breakfast buffet had a grand variety of options with friendly staff. The rooms were spacious and very comfortable and housekeeping came everyday.

Stayed in June 2025

The property was previously an all inclusive and it was paradise.

Stayed in June 2025

Restrooms by the pool need a little more care and cleaning through the day due to those drinking more heavily and sometimes throwing up.

Check in was easy and fast. Facilities were always clean. Services at restaurants and pool were pretty great and staff was always quick to accommodate last minute seating if available. Short waits for golf carts. Everyone was always attentive to our needs and looked for signs of confusions to jump right in and assist or answer questions. The bell guys, front desk staff and bars always so pleasant! Great choice is staff! Did not meet one single person who didn’t smile or help!

Stayed in June 2025

Nothing

It was beautiful

Stayed in June 2025

Na

Everything

Stayed in June 2025

Breakfast was good lots of choices to eat, the room was huge, comfy and clean.

Stayed in June 2025

I was told (by a Hyatt representative on the day I made my reservation) that I would receive Hyatt points for my stay, but that it would be taken care by the onsite staff. But I was (rather rudely) told that is impossible because I made the reservation via a 3rd party. I am very upset about being lied to — and if it is becaise I went through a 3rd party I would have cancelled and booked via Hyatt!!

Beautiful resorrt!!

Stayed in April 2025

I loved everything .

Property is beautiful, comfortable and very clean.

Stayed in May 2025

Nothing! It was really beautiful

The staff were so kind and accommodating

Stayed in February 2025

The 16% additional fee for all food & beverages was steep.

The location is gorgeous and the staff was truly exceptional - friendly and went the extra mile to make our stay special.

Stayed in February 2025

Nothing the place is top notch

Very clean & beautiful

Stayed in March 2025

nothing to add

restaurants were very good

Stayed in January 2025

A lot of amenities, amazing beaches, beautiful and clean

Stayed in January 2025

It was a great experience everything was perfect! The location was amazing

Stayed in January 2025

This is definitely a 4 star hotel with 5 star prices. Adding taxes etc to you accommodation is +27%!!!! 16% Service charge on all bills. They then ask for more service charge on top with a minimum of 18%!! The many Corporate events seem to take over the whole hotel when they are on which ruins it for others ie branding everywhere and difficult to get reservations. High concrete balconies blocks stunning views. Food is very expensive for what you get.

All staff were really polite, friendly and professional. Stunning remote location. Lots of food and drink choices in many locations. Lots to do locally outside of the hotel.

Stayed in January 2025

The food was very expensive which wasn’t clear at booking time.

Stayed in December 2024

Did not like the gas powered golf carts Would have liked a breakfast option that is not a buffet

Very nice grounds and architecture. We were there when the hotel was full but it did not feel crowded

Stayed in January 2025

Be ready to wake up near dawn to claim a lounge chair at the beach or pool. There simply weren't enough for all the guests, and by the time breakfast was finished atound 9:00, they were all marked as taken with towels, bags, books, glasses, etc. There were many people that just threw their clothes and towels on any available space near the pool or beach because the chairs were all taken. Making it a bit of a tripping hazard. Would have been nice to have additional chairs pulled out by staff. The rooms were beautiful and clean, and although it is a small detail, it would have been helpful to have hooks in the bathroom to hang towels. Particularly when you are traveling with kids.

The resort was flanked by the beautiful ocean on one side and the rainforest mountains on the other. Absolutely beautiful views as you walked about, enjoyed the pool, or strolled on the beach. The rooms were kept very clean and comfortable. Our building was near to the lobby and pool area, which made it convenient to walk. But we saw staff readily driving carts to pick up people whose buildings may be further away. Some staff were more enthusiastic and engaging than others, but all were helpful. The food at the restaurants was absolutely delicious, but be prepared to pay resort prices. To eat locally, we needed to drive off the extensive resort campus, and there weren't many options in the surrounding area. The resort felt like a secluded tropical paradise, which was very private and safe. The swim up pool bar was great. They were food options available nearby, and the staff were friendly and helpful, particularly Carlos, who would greet us whenever we passed by anywhere on the resort with a big smile and a friendly "Hi familia". While we were there, the island suffered a significant blackout, with most of the population without electricity for a couple of days. We wouldn't have known that was occurring as the resort was fully functional. We heard it from some people that had flown in and our family that reached out to us concerned. It was great that the resort wasn't affected and seemed to be well prepared.

Stayed in January 2025