Opiniones del The Surfing Turtle 4 estrellas

Thank you for your feedback! We’re glad you enjoyed the cleanliness, location, and our friendly staff. We’re very sorry that the street noise affected your rest. While the lively location brings energy, it can sometimes be noisy. We’re glad you found the earplugs helpful, even if they weren’t quite enough. Please know we’re exploring soundproofing improvements to make stays more comfortable. We truly appreciate your comments and hope to welcome you again!

Thank you for your feedback! We’re glad you enjoyed the cleanliness, location, and our friendly staff. We’re very sorry that the street noise affected your rest. While the lively location brings energy, it can sometimes be noisy. We’re glad… Mostrar más

Hi Rafael, Thank you for your feedback! We're glad you found everything comfortable and enjoyed the convenient location. This is the first time we've heard about humidity in the room since adding the dehumidifier—it’s possible it was off. We’ll make sure to check and look into ways to further improve the experience. We appreciate your comments and hope to welcome you again in the future!

Hi Rafael, Thank you for your feedback! We're glad you found everything comfortable and enjoyed the convenient location. This is the first time we've heard about humidity in the room since adding the dehumidifier—it’s possible it wa… Mostrar más

Hi Keshly, Thank you so much for the perfect 10 score! We’re thrilled to hear you loved everything. We understand that parking can be a bit challenging, and we truly appreciate your understanding. While we don’t have on-site parking, guests can park on the street in front of the property or around the Luquillo main square. There’s also a public parking lot about a 3-minute walk away. We’re actively looking for a parking option to provide a more convenient solution. We hope to have the opportunity to host you again in the future—you’re welcome back anytime!

Hi Keshly, Thank you so much for the perfect 10 score! We’re thrilled to hear you loved everything. We understand that parking can be a bit challenging, and we truly appreciate your understanding. While we don’t have on-site parking, guests… Mostrar más

Hi Pablo, Thank you for your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations. Our apologies for the confusion. While our property is listed as a hotel, it is specified in the Facilities & Services section of our listing that we operate as a self-check-in hotel without a front desk. Our rooms are designed to provide a comfortable and independent stay, with many amenities found in traditional hotels and more like beach towels, chairs and beach umbrella among others. Although we don’t offer daily housekeeping or have a front desk, we are committed to ensuring your comfort and convenience. For longer stays, we change towels every three days, and special cleaning services can be coordinated upon request. We’re always available to assist—just send us a message, and we’ll be happy to help. We appreciate your comments and will continue to improve how we convey our unique setup to future guests. Thank you for staying with us!

Hi Pablo, Thank you for your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations. Our apologies for the confusion. While our property is listed as a hotel, it is specified in the Facilities & Services … Mostrar más

Hi Boris, Thank you for your feedback! We're glad you enjoyed the beach amenities we provide. We understand that the noise from the nearby bar was a concern, and we apologize for any inconvenience it caused. While we can't control the noise from surrounding areas, we value your comfort and will explore possible solutions like providing complimentary earplugs for a comfortable sleep. We hope to have the pleasure of welcoming you back for an even more enjoyable stay.

Hi Boris, Thank you for your feedback! We're glad you enjoyed the beach amenities we provide. We understand that the noise from the nearby bar was a concern, and we apologize for any inconvenience it caused. While we can't control … Mostrar más

Hi Olga, Thank you for your review and for taking the time to share your feedback with us. We are pleased to hear that you found the room spacious and comfortable, and that everything was perfect during your stay. We apologize for the inconvenience you experienced with the door opening code. Technology sometimes fails, and we appreciate your understanding as we had to revert to the basics with a key. Your feedback is invaluable to us as we continually strive to improve our services. We hope to have the opportunity to welcome you back in the future for an even better stay. Warm regards,

Hi Olga, Thank you for your review and for taking the time to share your feedback with us. We are pleased to hear that you found the room spacious and comfortable, and that everything was perfect during your stay. We apologize for the inco… Mostrar más

Buen dia, Nosotros nos aseguramos de que tuvieras un numero directo para que pueda comunicarse con nosotros para lo que sea que necesitara. Contestamos llamadas a todas horas del dia y si nos hubieras pedido, con gusto le hubieramos refrescado las toallas, habitacion, y hasta traerle mas papel sanitario. El pueblo de luquillo es muy chiquito y no se camina mas de 5 minutos para poder llegar a la habitacion luego de conseguir estacionamiento. Lamento que haya tenido dificultad para conseguir estacionamiento. Espero que pueda quedarse con nosotros de nuevo con la certeza de que puede llamarnos a cualquier hora si necesita de nuestros servicios.

Buen dia, Nosotros nos aseguramos de que tuvieras un numero directo para que pueda comunicarse con nosotros para lo que sea que necesitara. Contestamos llamadas a todas horas del dia y si nos hubieras pedido, con gusto le hubieramos refresc… Mostrar más