Reviews of TRYP by Wyndham Isla Verde 3 stars
4820 Isla Verde Ave.,, 00979 San Juan, Puerto Rico
Loading
Guests also reviewed these properties:
Fürstlich Drehna, Germany
Sydney, Canada
Bozcaada, Turkey
Suuremõisa, Estonia
Gaaden, Austria
Pennautier, France
Tūja, Latvia
Phnom Penh, Cambodia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewCleaned
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewExcelent location. Modern furnitures. Close to the beach.
Customer service was not the best.
Thank you for your positive feedback, Melanie! We appreciate your visit and we're pleased to hear you enjoyed your stay, especially the beautiful comfort and convenience of our prized location. Please rest assured we have shared your comments with our teams to ensure we always deliver on the excellent service and hospitality we strive for, and that valued guests such as yourself deserve. We hope you’ll visit us again soon!
Thank you for your positive feedback, Melanie! We appreciate your visit and we're pleased to hear you enjoyed your stay, especially the beautiful comfort and convenience of our prized location. Please rest assured we have shared your co… Show more
Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewI think the breakfast and bed were the best part.
There was an extreme delay in our check-in process, and the pool was dirty when I went in. Everytime I showered, there was a puddle of water waiting for me on the way out.
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Isla Verde. We are sorry to hear that your experience did not meet your expectations, but we thank you for taking the time to share your feedback so we may better address your concerns and ensure we always uphold the standards of cleanliness, excellent service and sense of urgency we strive for. We hope you will consider TRYP Hotels for another visit so we may better serve you in the future!
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Isla Verde. We are sorry to hear that your experience did not meet your expectations, but we thank you for taking the time to share your feedback so we may be… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location,
The double room, the beds are full and a little bit uncomfortable. The breakfast is so- so and all the cups were dirty. We stayed 2 nights and they never cleaned the room.
Thank you for staying with us, Alexandra! We're sorry to hear not everything met your expectations, but we thank you for sharing your feedback. We will be sure to share your comments with our Restaurant and Housekeeping teams in order to address your concerns. We hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve!
Thank you for staying with us, Alexandra! We're sorry to hear not everything met your expectations, but we thank you for sharing your feedback. We will be sure to share your comments with our Restaurant and Housekeeping teams in order t… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewBreakfast and or just coffee was very expensive.
Thanks for staying with us, Pandy! We appreciate your feedback and we're beyond pleased to hear you enjoyed your stay. We will share your comments with our Restaurant teams so we may take your feedback on board. Hope you’ll visit us again soon!
Thanks for staying with us, Pandy! We appreciate your feedback and we're beyond pleased to hear you enjoyed your stay. We will share your comments with our Restaurant teams so we may take your feedback on board. Hope you’ll visit us aga… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe whole atmosphere was a good experience. The Bad Bunny vibes were well displayed.
My room didn’t have much lighting. The windows were pretty smudge and not clear to get natural sunlight. The shower was either boiling hot or cold no in between.
Thank you for your feedback, Carrolyn! We are very pleased to hear you enjoyed your TRYP for the Residency, and were able to enjoy the special activities and ambience we are offering at this time. Please rest assured we have shared your comments with our Engineering teams to address your concerns with the room, for the comfort and benefit of all our valued guests. We hope you'll visit us again soon!
Thank you for your feedback, Carrolyn! We are very pleased to hear you enjoyed your TRYP for the Residency, and were able to enjoy the special activities and ambience we are offering at this time. Please rest assured we have shared your com… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe bed very. Comfortable
The restaurant Service very bad sow service
Thank you for staying with us, Babie. We're sorry to hear not everything met your expectations, but we thank you for sharing your feedback so we may take your comments on board. It is important to note we have direct beach access right across the street from the hotel, on average a 2-minute walk from our main doors to the sand. We will hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve!
Thank you for staying with us, Babie. We're sorry to hear not everything met your expectations, but we thank you for sharing your feedback so we may take your comments on board. It is important to note we have direct beach access right … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewFriendly, clean
N/a
Thanks for staying with us, Charlene! We thank you for your excellent ratings, and we are so pleased to hear you enjoyed your stay. We hope to welcome you again soon!
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation was perfect right by the beach and staff was friendly only about a 10min drive to airport
Room wasn’t as clean as it should be. Pretty sure the AC needed a filter change
Thanks for staying with us, Deniss! We appreciate your feedback and we're pleased to hear you enjoyed your stay. Please rest assured we have shared your comments with our Housekeeping & Engineering Teams to follow up on your concerns with the room, and ensure we always uphold the standards of room quality that valued guests such as yourself deserve. We hope to welcome you again soon!
Thanks for staying with us, Deniss! We appreciate your feedback and we're pleased to hear you enjoyed your stay. Please rest assured we have shared your comments with our Housekeeping & Engineering Teams to follow up on your concern… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation and staff were great
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewLocation is perfect. Views are nice very clean and staff very friendly and helpful. Restaurant on site is good and drinks are great. Pool area nice and well kept. Beach right across street
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation
Rooms
Reviewed: 10 August 2025 · Stayed in July 2025
Verified review