Reviews of Algamar by Garvetur
Av.Tivoli - Edificio Algamar, 8125-401 Vilamoura, Portugal
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Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 17 September 2024 · Stayed in September 2024
Verified reviewReviewed: 17 June 2024 · Stayed in June 2024
Verified reviewThe lift did not work. The swimming pool was being repaired at a snails pace and whole area cordoned off. There were builders and rubble all around me The noise from builders was too much. There were dead cockroaches in the hallway for the five days. I left one day early.
As above
Dear Mr. Leo, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. The issues you mentioned, such as the non-functional lift, the slow pace of the pool repairs, and the noise from the construction, are far from the standard we aim to provide. We also regret that the cleanliness of the common areas. Please rest assured that your concerns have been raised with our team for immediate attention and resolution. We understand how these issues impacted your stay and that you chose to leave early, and for that, we truly apologize. Your feedback is invaluable as we work to improve our services and facilities. Should you decide to give us another opportunity in the future, we would love the chance to provide you with a much more enjoyable experience. Kind Regards
Dear Mr. Leo, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. The issues you mentioned, such as the non-functional lift, the slow pace of the po… Show more
Reviewed: 16 October 2023 · Stayed in October 2023
Verified reviewReviewed: 15 October 2023 · Stayed in October 2023
Verified reviewLocation
Very old and dated interior
Dear Client, We appreciate your comment and hope you had a good stay. We aim to continually improve our services, which is why we took note of your suggestion in order to improve the quality of the services provided.
Reviewed: 7 October 2023 · Stayed in October 2023
Verified reviewSpotless good location
Not enough sunbeds by the pool
Dear customer, we appreciate your comment, as well as your preference for Garvetur Alojamentos services. For any information or clarification in the near future we are at your disposal
Reviewed: 21 September 2023 · Stayed in September 2023
Verified reviewReviewed: 2 August 2023 · Stayed in July 2023
Verified reviewLocation was great for us good size had everything we needed the lady in office extremely helpful plenty of storage space
Air-conditioning not very good kept leaking onto balcony generally very dated had problems with main door locking and bits falling off furniture swimming pool not very inviting
Dear Pauline, thank you for your comment, so we have taken note of your suggestion to improve the quality of the services provided.The apartments are only operated by Garvetur, it is the owners who make the improvements, however our objective is always to exceed the services and expectations of the customers, so we will improve this point. Warm regards Garvetur
Dear Pauline, thank you for your comment, so we have taken note of your suggestion to improve the quality of the services provided.The apartments are only operated by Garvetur, it is the owners who make the improvements, however our objecti… Show more
Reviewed: 1 July 2023 · Stayed in June 2023
Verified reviewthe staff in reception were great and very helpful. however the apartment needed an really good clean and refurb. there was chia and cutlery in the kitchen but thats all. some of the china in the cupboards was left unclean ( had not been washed since it was used). no washing up liquid of washing up brush provided. curtains were stained. wall tiles in the bathroom were cracked shower curtain had mould on it but was replaced after this was noted. shower did not work for the first few days. sheets not changed the whole time of our stay ( over a week). other issues too.
location. staff in reception were very helpful .
Thank you very much for your opinion. What is less well we will resolve in the future for a better image. I am at your disposal.
Reviewed: 25 June 2023 · Stayed in June 2023
Verified reviewthe location of the property is really good - very close to the beach. There are some restaurants and bars close by with the marina a 5 min walk. this helps to make it a quieter location.
I’m afraid this property needs some TLC. While it was clean it was very tired and things were broken. For example the balcony doors in the bedroom did not lock so the room was not secure, the outside of the fridge had been painted with a strange white paint and really badly to cover the yellowing trim. the sofa bed looked very old - I’m glad we didn’t have to use it. The handset to the fan unit in the bedroom had gone missing so we couldn’t use it so had to have a plug in fan provided instead. The other problem we had is that booking.com did not tell the agents who rent the accommodation that we had booked an apartment with single beds. So we had to have quite an uncomfortable conversation to get this sorted. At first they said we would have to pay more for a T2 apartment! The ladies at the offices were very helpful.
Dear customer, We appreciate your comment and hope you had a good stay. However, our goal is to always exceed customer services and expectations, so we will improve this point. For any information in the near future we are at your disposal. Best regards, Garvetur
Dear customer, We appreciate your comment and hope you had a good stay. However, our goal is to always exceed customer services and expectations, so we will improve this point. For any information in the near future we are at your disposal.… Show more
Reviewed: 19 June 2023 · Stayed in June 2023
Verified reviewReviewed: 10 June 2023 · Stayed in June 2023
Verified reviewLocation was the only good thing about the property
Very run down, old fashioned apartment, extremely uncomfortable. Very poor shower. Place was not clean. Had to get rid of our own rubbish, apartment was never cleaned during our stay as we weren’t there for a week. Had to beg for another set of clean towels as again our stay was less than a week. Fob for front door doesn’t always work. Hallways not lit up so dangerous at night time. Opening hours of office not convenient and had to pay late check in fee. Once we arrived the man there to check us in had basically no English so very hard to communicate and he didn’t even show us down to the apartment or help with luggage and I was travelling with my pregnant sister.
Dear Client, We appreciate your comment, and we are sorry that your stay was not to your liking. Regarding the apartment, other options were suggested to him, which he rejected. For any information or clarification in the near future, we are at your disposal. Best regards, Garvetur
Dear Client, We appreciate your comment, and we are sorry that your stay was not to your liking. Regarding the apartment, other options were suggested to him, which he rejected. For any information or clarification in the near future, we … Show more
Reviewed: 2 June 2023 · Stayed in June 2023
Verified reviewgreat location for beach and nightlife
problems with fob for front door. back door to building didn’t lock which i considered to be a security issue.
Dear customer, We appreciate your comment and hope you had a good stay. We remind you that you must always inform reception if something is not right, so that we can promptly guarantee the services. Kind regards, Garvetur
Reviewed: 28 May 2023 · Stayed in May 2023
Verified reviewLocation
Apartments was a bit dated, pool was been rapaired, wasn't informed, wouldn't be recommend for a family holiday, but overall it wasn't to bad.
Dear Client, We appreciate your comment, as we hope you had a good stay and we aim to continually improve our services, which is why we took note of your suggestion in order to improve the quality of the services provided. Best regards, Garvetyur
Dear Client, We appreciate your comment, as we hope you had a good stay and we aim to continually improve our services, which is why we took note of your suggestion in order to improve the quality of the services provided. Best regards, Ga… Show more
Reviewed: 21 May 2023 · Stayed in May 2023
Verified reviewGood size room. Clean and well equipped. Good location easy access to beach and Marina.
Swimming pool is in very poor state. Tiles and pieces of concrete in bottom of pool. Tiles missing from everywhere in pool. Steps have been removed from the deep end. Also pool is only accessible by stairs making it difficult for people with walking difficulties. Only one set of keys which are needed to enter the complex so you must go out together. Late check in charge of 30 euros after 10 p.m. Shower not great.
Dear Thompson, we thank you for your comment and we intend to continuously improve our services, so we have taken note of your suggestion. Since the apartments are only operated by Garvetur, it is the owners who make the improvements, we will improve this point. Warm regards Garvetur
Dear Thompson, we thank you for your comment and we intend to continuously improve our services, so we have taken note of your suggestion. Since the apartments are only operated by Garvetur, it is the owners who make the improvements, we wi… Show more
Reviewed: 6 May 2023 · Stayed in May 2023
Verified reviewReviewed: 5 May 2023 · Stayed in May 2023
Verified reviewAs we arrived after midnight, we were to contact the host when we landed which we did. However we ill waited about 20 minutes outside the property for someone to arrive with our keys.
The property is very dated and therefore doesn't look very clean. The lift was unreliable, We booked an apartment with air conditioning but were given one without it. When we followed this up, we were told the property was fully booked. The fob for the front door didn't work very well. We were stuck outside and rang the emergency number. They seemed unconcerned about our situation and told us to gently press the fob against the pad. This went on for quiet some time and eventually we were told to walk down an alley and use the rear entrance. No one tried to help us or replace our fob or fix the problem.
Dear Deirdre, thank you for your comment, so we have taken note of your suggestion to improve the quality of the services provided. The apartments are only operated by Garvetur, it is the owners who make the improvements, so we will improve. we inform that the property in Booking.com is not with facility of ar condition. Warm regards Garvetur
Dear Deirdre, thank you for your comment, so we have taken note of your suggestion to improve the quality of the services provided. The apartments are only operated by Garvetur, it is the owners who make the improvements, so we will improve… Show more
Reviewed: 1 May 2023 · Stayed in April 2023
Verified reviewexcellent value, close to everything.
Dear Leonard, thank you very much for your kind words. For any kind of information in the near future, we are at your disposal. Regards Garvetur
Reviewed: 13 December 2022 · Stayed in October 2022
Verified reviewReviewed: 20 October 2022 · Stayed in October 2022
Verified reviewThe apartment was roomy and clean
The building was very run down and as for the pool you would wash a dog in it,it was a disgrace. The lobby door was always left open so anyone could walk in.
Dear Andrew, we thank you for your comment and we intend a continuous improvement of the services, therefore we have taken note of your suggestion in order to improve the quality of the services provided. We will pass the information to the condominium manager, so they can improve this points. Regards Garvetur
Dear Andrew, we thank you for your comment and we intend a continuous improvement of the services, therefore we have taken note of your suggestion in order to improve the quality of the services provided. We will pass the information to the… Show more
Reviewed: 23 September 2022 · Stayed in September 2022
Verified reviewThe location is outstanding. Very close to the town center, the marina, and the beach. Everything you might need is at a walking distance. The apartament is huge. You could comfortably sleep a family of four here. The kitchen is fully equipped and the AC works well. You get a pretty decent balcony to chill in. Staff is nice, welcoming, and quick to respond.
The pool is not in the finest state. It is old and broken. The poolside also is not particularly appealing. It is a shame because the pool are could actually look pretty cool.
Dear Ana Rita, we thank you for your comment and we intend a continuous improvement of the services, therefore we have taken note of your suggestion in order to improve the quality of the services provided. As the apartments are only owned by Garvetur, we will pass the information on to the owner as well as to the responsible condominium, however our objective is always to exceed the services and expectations of the customers, so we will improve this point. Regards Garvetur
Dear Ana Rita, we thank you for your comment and we intend a continuous improvement of the services, therefore we have taken note of your suggestion in order to improve the quality of the services provided. As the apartments are only owned … Show more
Reviewed: 14 September 2022 · Stayed in September 2022
Verified reviewLocation was excellent. Transfer from airport was quick Size of apartment.
Pool was shaded for part of the day . Lifts need some attention (paint). Shower head needs updating. Need a map at front door to show where reception is located.
Dear Patrick, we thank you for your comment and we intend a continuous improvement of the services, therefore we have taken note of your suggestion in order to improve the quality of the services provided. As the apartments are only owned by Garvetur, we will pass the information on to the owner as well as to the responsible condominium, however our objective is always to exceed the services and expectations of the customers, so we will improve this point. Regards Garvetur
Dear Patrick, we thank you for your comment and we intend a continuous improvement of the services, therefore we have taken note of your suggestion in order to improve the quality of the services provided. As the apartments are only owned b… Show more