First of all, this hotel is not a real 5-star hotel. It’s advertised as such, but unfortunately, the service and overall experience don’t reflect that standard. It’s a shame, because the hotel has the structure to be something much better — they have an indoor and outdoor pool, spacious rooms, and a beautiful building. But the service is poor, and honestly, it just doesn’t feel like a 5-star experience at all. There are small (but essential) things missing: - No coffee or tea station in the room. Not even a kettle. - The TV is tiny. - No iron available for guests — apparently “for safety reasons,” which makes no sense. - You have to buy a swimming cap to use the spa. Who travels with a swim cap on vacation? If it’s a rule, the hotel should provide it. - There’s no cutlery, no plates, not even a wine opener in the room — we had to go through a whole process just to open a bottle of wine. - The hairdryer is weak and old. - The gym is barely equipped — not great if you like to work out while traveling. - Breakfast one morning was almost empty — we arrived 30 minutes before it closed, and there was hardly anything left. The buffet also doesn’t really have much choice. - Dinner at the restaurant was tasty, but clearly understaffed. You could feel that the few people working were doing their best, but it wasn’t enough for the amount of guests. And the worst part for me: If you want a simple coffee, you can’t make it in the room. You have to go all the way to the bar or reception. Same with everything else — it feels like the hotel tries to charge you for every basic thing, instead of offering comfort.

To be fair, there were a few things I did appreciate: - On the day we had an early flight, breakfast wasn’t open yet, but the staff prepared a small tray for us with coffee, bread, cheese, ham and fruit. That was a thoughtful touch. - The bed was huge and very comfortable. - The room itself was spacious and clean. - The shower was great — strong water pressure and hot water. - The dinner we had at the restaurant was actually very tasty. - The SPA area is great.

Stayed in August 2025

The food of the restaurant (dinner) it has not the quality of a 5 star hotel.

The hotel was very nice, the room’s view is stunning.

Stayed in June 2025

Restaurant was under maintenance.

Room design is really good.

Stayed in June 2025

Great facilities, great breakfast.

Stayed in June 2025

A bit far of you don’t have your own car, but the hotel is happy to help with taxis

Amazons views, great facilities. Lovely pool area.

Stayed in May 2025

coffee machine/ kettle in the room is needed Dinner mediocre and expensive for what we are given.

Superb location, exceptional scenery

Stayed in November 2024

The Breakfast was excellent, as well as the view.

Stayed in November 2024

the cleaning wasn't on par with a 5 star hotel,the spa was absolutely mid

the facilities in itself,the pools were great

Stayed in September 2024

A bit too far from everything.

The view, the pool, the breakfast and the dinner. I recommend more fore people they stay all day at the hotel.

Stayed in June 2024

Deveria haver refeições mais económicas.

Stayed in June 2024

Poor communication (reply to phone calls or messages)

Relaxing clean new spot.

Stayed in June 2024

Rooms we stayed in showed a little wear and tear and needed more detail regarding requirements for swim caps and slippers in pool and sauna areas

Beautiful views overlooking the Douro, modern style rooms and great facilities such as pool, Turkish steam room, sauna and hot tube. Loved the atmosphere and style of the hotel as well as the connection with the winery.

Stayed in April 2024

The restaurant is too expensive for the value and we did not get explanation (but also did not asked for) on how it was billed (no carte as such but a full package. In the rooms located in the old building the bath tube is directly located in the room with no separation.

Well located in a quiet vineyard surrounding the building mix with class old and new facilities

Stayed in October 2023

Google Maps failed us. It was very hard for us to get there. The narrow roads and fast drivers were intimidating. There was no where to go unless you drove… the pretty little town right beside the resort didn’t even have a coffee shop.

The views were beautiful and we loved walking through a vineyard. The food was delicious. It was relaxing.

Stayed in September 2023

Breakfast was plentiful. The location was stunning!

Stayed in September 2023

O pequeno almoço não está ao nível do hotel .

Stayed in August 2023

The room was amazing.

Stayed in September 2023

The location of the shower/bathtub and the pool wasn’t working the first day. Indoor pool required bathing caps and we were not aware or offered any free of charge as the outdoor pool was not available as advertised.

Location, mountain view.

Stayed in August 2023

Pool with an estrange color. Food was exceptional Cleanliness was really remarkable

Stayed in August 2023

The level of cleanliness was not up to par during my stay at the hotel. I found the breakfast disappointing and the Turkish bath and sauna were not very impressive. In my opinion, this hotel would be more fitting for a 4-star rating rather than a 5-star.

This hotel is a pleasant spot to relax and take in the scenery.

Stayed in July 2023

Not a 5-star hotel. More like 4-star. A few minor details were missing to be a 5-star. Nothing annoying, but the small flaws can’t happen at a 5-star.

Beautiful location and surroundings. Great for couples and romantic getaways. Breakfast was good.

Stayed in July 2023

Nothing!

Douro Scala is a great hotel to escape for a couple's weekend! Quiet location, great views, lovely pool area and the food was amazing! Highly recommend to recharge and enjoy a few days as a couple!

Stayed in May 2023

Breakfast very average.

The room was clean and reasonable size.

Stayed in December 2022

The friendly staff were great, nice breakfast and mostly the incredible views! We also enjoyed the heated indoor pool and walking around the vineyard

Stayed in October 2022