Reviews of Douro Scala 5 stars

Nice building. Good location, in the middle of vineyard. The indoor pool and outdoor pool are nice. The view from the room / balcony is great. The view from other places in the hotel was great too (restaurant, pool). The architecture of the building is very interesting. Dinner in the restaurant is great. Staff was kind.

The staff was kind, but you could tell the staff was overwhelmed by the amount of work. An extra staff member would have improved the experience. Breakfast was subpar. It closes at 10:30. Once we arrived at 10:00 and lots of items were already gone restricting once choice severely. The gym is not well equiped. There is a double cable machine but proper handles are missing. Hence, you couldn’t really use it. This is very unfortunate as these handles are very cheap to replace. The jacuzzi is nice, but we couldn’t get the jet mode working properly. One of the two saunas was closed. Water was cut off (very shortly) twice during the morning.

It's an ok hotel in terms of facilities but definitely not a 5star hotel. The staff seems uninterested and board line rude.

It was 34 degrees and there were only 5 sun umbrellas by the pool. Impossible to enjoy if there's no shade. Asked reception to add a couple more they said they would. I waited for two hours and nothing was done. I ended up leaving without enjoying the pool. Mentioned it at reception and nothing was offered to compensate for it.

To be fair, there were a few things I did appreciate: - On the day we had an early flight, breakfast wasn’t open yet, but the staff prepared a small tray for us with coffee, bread, cheese, ham and fruit. That was a thoughtful touch. - The bed was huge and very comfortable. - The room itself was spacious and clean. - The shower was great — strong water pressure and hot water. - The dinner we had at the restaurant was actually very tasty. - The SPA area is great.

First of all, this hotel is not a real 5-star hotel. It’s advertised as such, but unfortunately, the service and overall experience don’t reflect that standard. It’s a shame, because the hotel has the structure to be something much better — they have an indoor and outdoor pool, spacious rooms, and a beautiful building. But the service is poor, and honestly, it just doesn’t feel like a 5-star experience at all. There are small (but essential) things missing: - No coffee or tea station in the room. Not even a kettle. - The TV is tiny. - No iron available for guests — apparently “for safety reasons,” which makes no sense. - You have to buy a swimming cap to use the spa. Who travels with a swim cap on vacation? If it’s a rule, the hotel should provide it. - There’s no cutlery, no plates, not even a wine opener in the room — we had to go through a whole process just to open a bottle of wine. - The hairdryer is weak and old. - The gym is barely equipped — not great if you like to work out while traveling. - Breakfast one morning was almost empty — we arrived 30 minutes before it closed, and there was hardly anything left. The buffet also doesn’t really have much choice. - Dinner at the restaurant was tasty, but clearly understaffed. You could feel that the few people working were doing their best, but it wasn’t enough for the amount of guests. And the worst part for me: If you want a simple coffee, you can’t make it in the room. You have to go all the way to the bar or reception. Same with everything else — it feels like the hotel tries to charge you for every basic thing, instead of offering comfort.

Running a hotel is never easy, but when everything is going well it is a lot easier. When there are problems, then the hotel shows it's true quality. When we arrived my friend was not well. The room had been set up as a double room, despite us ordering it as a twin bed room. The staff immediately set to to change the beds. It then became obvious that separate rooms would be better. At every stage the staff did their best to help. They were brilliant. That ignores the brilliant location, excellent facillities, great restaurant, and comfortable rooms.

My friend wasn't unwell. Seriously the hotel was great.

Recomendo as massagens

The hotel was very nice, the room’s view is stunning.

The food of the restaurant (dinner) it has not the quality of a 5 star hotel.

Room design is really good.

Restaurant was under maintenance.

Great facilities, great breakfast.

I loved the warm & amazing staff of the hotel. The facilities are very good, the restaurant fantastic and the view is gorgeous. Very happy we went there.

Unfortunately, the only thing missing was the connection through booking chat, as we asked a question a day before going and they didn't get back to us.

Amazons views, great facilities. Lovely pool area.

A bit far of you don’t have your own car, but the hotel is happy to help with taxis

Beautiful place, will definitely be back. The food was very good and staff were extremely friendly.

First and foremost, your beautiful establishment and grounds and the incredible views! In addition, the staff was very accommodating and friendly, and the food was absolutely delicious - from the charcuterie board when we arrived to our dinner in the dining room as well as the incredible breakfast buffet! This was our third time staying in your hotel and, hopefully, not the last!!

Can’t think of anything