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Reviews of EPIC SANA Algarve Hotel 5 stars

Pinhal do Concelho, Praia da Falésia, 8200-593 Albufeira, Portugal

#5 of 84 hotels in Albufeira

Guests' Choice

Review score

Based on 593 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.3

  • Facilities

    9.3

  • Staff

    9.4

  • Value for money

    8.3

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 30 August 2025

    8.0
    Good location, restaurants average, staff not attentive or friendly.
    • Leisure trip
    • Family with young children
    • Suite Home – Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Food wasn’t as expected and service poor

    Location

    Stayed in August 2025

  • Reviewed: 29 August 2025

    8.0
    Mostly good but tarnished by the issues described which considering the amount paid was very disappointing.
    • Leisure trip
    • Family with young children
    • Suite Home – Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Being asked ‘one for me’ by bar staff at the pool for table service. No please or thank you, tip just expected. This is not America ! Room booked was pool view, room received was garden view. Ended up locked in the indoor swimming pool for 30 minutes and none of the security staff were able to open the doors Eventually maintenance staff gained entry. Clearly this is dangerous and unacceptable. Checkin staff compensated us with a free meal the next night which was accepted by us.

    Excellent facilities and standard of accommodation. Suite was large. Staff excellent. Very chilled and calm vibe.

    Stayed in August 2025

  • Reviewed: 28 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • So Suite
    • Stayed 8 nights
    • Submitted via mobile

    The shower and toilet in our room had see-through glass, which offered no privacy at all. It turned out the lunch for our room was only available in one specific restaurant. This was not mentioned at the time of booking and made it inconvenient when we wanted to spend more time at the beach. The alternative “lunch box” option was disappointing – prepared at 8 am with yoghurts, fruit, and ham and cheese sandwiches left without refrigeration until lunchtime. Beach beds cost €50–120 per day and bookings are non-refundable. The beach itself lacks facilities, with no toilets and no internet access.

    The resort has an amazing beachside location and hotel is surrounded by beautiful nature. It’s child-friendly, with a lovely kids’ club and playground. The staff were also very welcoming and kind, which made our stay feel warm and relaxed.

    Stayed in August 2025

  • Reviewed: 26 August 2025

    10
    Amazing from start to finish. Great staff, lovely food. We will be back !
    • Leisure trip
    • Couple
    • Deluxe Room - Resort View
    • Stayed 2 nights
    • Submitted via mobile

    Amazing from start to finish. Great staff, lovely food. We will be back !

    Stayed in August 2025

  • Reviewed: 26 August 2025

    10
    Absolutely the best hotel , service & staff
    • Business trip
    • Couple
    • Deluxe Room - Resort View
    • Stayed 1 night
    • Submitted via mobile

    All very good

    Beautiful location , very helpful staff Food & service excellent

    Stayed in August 2025

  • Reviewed: 20 August 2025

    9.0
    Worth every penny.
    • Leisure trip
    • Family with young children
    • Deluxe Room – Pool View
    • Stayed 5 nights
    • Submitted via mobile

    There’s really nothing not to like.

    It’s really a great, well kept, well run, wonderful hotel.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    8.0
    Wonderful week in the sun.
    • Leisure trip
    • Family with young children
    • Deluxe Suite – Garden View
    • Stayed 6 nights
    • Submitted via mobile

    I paid for half board, the costs for drinks etc added up!! I recommend keeping a running total to avoid the shock. Also thought the beach bed rentals were very expensive. Beach was beautiful though. You could you easily enjoy with a towel and a brolly.

    Wonderful pools. One pool was adult only, that was hugely appreciated as I was there during summer school holidays.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    9.0
    Excellent stay, thanks also to the extremely friendly staff!
    • Leisure trip
    • Family with young children
    • Deluxe Room - Resort View
    • Stayed 4 nights

    Pity that the tennis court is no longer operational.

    Pretty much everything was very nice.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    9.0
    Fab!!
    • Leisure trip
    • Family with young children
    • Deluxe Room - Resort View
    • Stayed 4 nights
    • Submitted via mobile

    Restaurants are on the more expensive side which is fine if you’re happy to pay a bit more - it is a 5* hotel after all. Otherwise there’s a few local restaurants and towns nearby.

    Amazing breakfast selection, incredibly friendly staff, we always had loungers even thought it was peak summer, beautiful surroundings and fab adult only pool.

    Stayed in August 2025

  • Reviewed: 5 August 2025

    8.0
    Nice place but beach too crowded
    • Leisure trip
    • Group
    • Deluxe Room - Resort View
    • Stayed 2 nights
    • Submitted via mobile

    Beach extremely crowded, chairs for extra payment, restaurants very expensive, food just ok

    Spacious rooms, beautiful spaces, nice gardens and views

    Stayed in August 2025

  • Reviewed: 2 August 2025

    9.0
    Fabulous couples stay!
    • Leisure trip
    • Couple
    • Deluxe Room - Resort View
    • Stayed 3 nights
    • Submitted via mobile

    Quite remote

    Lovely breakfast and fantastic service!

    Stayed in July 2025

  • Reviewed: 1 August 2025

    9.0
    Perfect location for a quick getaway with the family.
    • Leisure trip
    • Family with young children
    • Suite Home – Garden View
    • Stayed 3 nights

    Compared to the town restaurants, the price of food on property was very expensive

    the Hotel and property were beautiful and the rooms were very comfortable. The beach was fantastic with a very scenic walk down from the cliff.

    Stayed in July 2025

  • Reviewed: 29 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite Home – Garden View
    • Stayed 8 nights

    Very large family room, located in a pine forest, very nice staff, exceptionally good food (also for vegans), highly recommended overall :)

    Stayed in July 2025

  • Reviewed: 29 July 2025

    9.0
    Excellent, relaxing and friendly hotel definitely visit again
    • Leisure trip
    • Family with young children
    • Deluxe Suite – Garden View
    • Stayed 7 nights
    • Submitted via mobile

    Having to pay for loungers on the beach

    Staff friendly , clean and aesthetically pleasing hotel. Food and drinks good

    Stayed in July 2025

  • Reviewed: 28 July 2025

    8.0
    Good value for money, would stay again.
    • Leisure trip
    • Couple
    • Deluxe Room - Resort View
    • Stayed 5 nights

    Staff were a little incompetent and not up to 5 star standard, with some exceptions. IT didn't really bother me though, still had a great time and they were all nice and polite. There was a strange smell in the hallway / rooms for 2 of the 3 days. Staff came and fixed it both times, assume its a persistent issue with drains.

    Facilities are great, everything looks great and pool areas are nice.

    Stayed in July 2025

  • Reviewed: 28 July 2025

    8.0
    Relaxing stay
    • Leisure trip
    • Solo traveller
    • Deluxe Room - Resort View
    • Stayed 7 nights

    Staff at the Uddo restaurant were inattentive and the food not great (Bao bun with pork belly had no taste). This is the second time I eat at the Al Quimia restaurant as the first time it was excellent and creative. This time it was pretentious and over the top. The goat dish was too heavy, the pork cheek had no taste and the chicken dessert was awful. The staff at the Abyad for breakfast are not very attentive when it comes to bringing coffee or orange juice -- they stand around chatting with each other. The staff at Bluum Bar need to be more attentive. I ordered a vegetarian pizza and at first bite called the waitress over to say it tasted like blue cheese. She assured me it was mozzarella. She was talking off the top of her head instead of actually checking. When I left half the pizza one of the bartenders came over and I repeated that it tasted like blue cheese, but the waitress said it was mozzarella. He made the effort to check with the chef and it turned out to be vegan cheese -- vegetarian and vegan are two different things. I still don't think they should have charged me euros 18 for a half-eaten pizza.

    Pool is very nice and the staff at the Open Deck restaurant and bar very helpful and pleasant, especially Hector and Oleana Staff at the LIMA restaurant were very professional and the food was excellent. Shout out for Rodrigo at Bluum Bar. The beach is quite spectacular. The room is nicely appointed. The bottles of water were much appreciated.

    Stayed in July 2025

  • Reviewed: 26 July 2025

    9.0
    Heaven
    • Leisure trip
    • Family with young children
    • Deluxe Suite – Garden View
    • Stayed 9 nights
    • Submitted via mobile

    Occasionally many waitresses and waiters that seemed to be occupied with only themselves

    Great hotel,comfy beds, garden suite was spacious wonderful patio, DJ at pool on some days was great

    Stayed in July 2025

  • Reviewed: 26 July 2025

    9.0
    Wish I could stay longer….
    • Leisure trip
    • Solo traveller
    • Deluxe Room – Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    Not much to not like really. More info about how to order room service and booking classes would be helpful.

    Clean and comfortable. Great facilities and staff.

    Stayed in July 2025

  • Reviewed: 25 July 2025

    9.0
    Very pleasant stay.
    • Leisure trip
    • Couple
    • Deluxe Room - Resort View
    • Stayed 8 nights
    • Submitted via mobile

    The management should strongly consider to install a toilet down at the beach. It’s not normal that you pay expensive sun beds and each time you have to take all the stairs up and then down to go to the toilet at the hotel. Pine Cliffs has it plus a beach bar. Some more events have to be organised during summer, as otherwise it becomes boring after a few days. As also outside the resort there isn’t much interesting to see. Last year we stayed at the Pine Cliffs and it worths more. In terms of global experience it offers more value for the money you will pay. Honestly, the breakfast wasn’t great - variety and quality. Again Pine Cliffs 10/0.

    The quality of the service that the staff provides is excellent - very attentive and kind. It’s clean, well maintained and organised. The Japanese restaurant is okay but still has a lot to learn compared to the quality of their competitor Yakuza at the Pine Cliffs. Probably the best restaurant they have is the Italian. The AlQimia is also a nice experience. There is a service at the beach - sun beds, at additional cost, and food delivery from the beach bar up at the hotel. The beach is beautiful. The spa area is nice - group classes, gym, massages. Really recommended to try.

    Stayed in July 2025

  • Reviewed: 23 July 2025

    9.0
    Highly recommended hotel for en EPIC experience☺️☺️
    • Leisure trip
    • Couple
    • Deluxe Room – Ocean View
    • Stayed 6 nights
    • Submitted via mobile

    The delicious breakfast, the location and great pool areas☺️

    Stayed in July 2025

  • Reviewed: 22 July 2025

    9.0
    Superb
    • Couple
    • Deluxe Room – Pool View
    • Stayed 6 nights
    • Submitted via mobile

    Just two comments: 1) The comfort and the furniture in the room's balconies are not what you would expect for a 5 start hotel. This is probably why they dont seem to be used much, but the hotel has other nice outdoor areas that compensate for that. 2) The food is overall expensive, but that only became a problem for us in the pool bar where it needs better quality and variety for the price.

    Great service overall. Very well kept hotel, both indoors and outdoors. Spacious outdoor pools and great access to the beach. Valet service is included and is very helpful. Good food throughout and multiple restaurants. Comfortable rooms. It was a very pleasant stay for a week holiday.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    10
    Excellent family destination close to airport with private beach
    • Leisure trip
    • Family with young children
    • Suite Home – Garden View
    • Stayed 7 nights
    • Submitted via mobile

    Not much. The playground could have something for younger children between the age of 1-3. The climbing frames were too big. If the kid’s club offered its services to toddlers above 12 months, this would’ve been even better.

    We had a home suite for a couple and young children. The space was excellent with a kitchenette, it was easy to cook for the children when needed. The half board options were really great for everyone. I had an accident and the hotel staff was extremely helpful, I couldn’t praise them highly enough! Thank you so much for making that a stress free experience.

    Stayed in July 2025

  • Reviewed: 20 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • So Suite
    • Stayed 3 nights
    • Submitted via mobile

    Don't be going here in search of bargains or saving money.

    The setting in the grounds full of trees and greenery is fantastic. The food in the different restaurants for breakfast lunch and dinner is really good. The staff are incredible though they bring that Portuguese friendliness and can't do enough for you. The beach is amazing and a lovely alternative to the pool areas.

    Stayed in July 2025

  • Reviewed: 18 July 2025

    10
    Amazing resort to spend your Vaca!
    • Leisure trip
    • Couple
    • Deluxe Room - Resort View
    • Stayed 4 nights
    • Submitted via mobile

    Pool area had limited places to lounge and sun bath when it gets busy.

    Food, Beach Access, & Staff

    Stayed in July 2025

Showing 1 – 25

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