Reviews of EPIC SANA Algarve Hotel 5 stars
Pinhal do Concelho, Praia da Falésia, 8200-593 Albufeira, Portugal
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation
Food wasn’t as expected and service poor
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewExcellent facilities and standard of accommodation. Suite was large. Staff excellent. Very chilled and calm vibe.
Being asked ‘one for me’ by bar staff at the pool for table service. No please or thank you, tip just expected. This is not America ! Room booked was pool view, room received was garden view. Ended up locked in the indoor swimming pool for 30 minutes and none of the security staff were able to open the doors Eventually maintenance staff gained entry. Clearly this is dangerous and unacceptable. Checkin staff compensated us with a free meal the next night which was accepted by us.
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe resort has an amazing beachside location and hotel is surrounded by beautiful nature. It’s child-friendly, with a lovely kids’ club and playground. The staff were also very welcoming and kind, which made our stay feel warm and relaxed.
The shower and toilet in our room had see-through glass, which offered no privacy at all. It turned out the lunch for our room was only available in one specific restaurant. This was not mentioned at the time of booking and made it inconvenient when we wanted to spend more time at the beach. The alternative “lunch box” option was disappointing – prepared at 8 am with yoghurts, fruit, and ham and cheese sandwiches left without refrigeration until lunchtime. Beach beds cost €50–120 per day and bookings are non-refundable. The beach itself lacks facilities, with no toilets and no internet access.
Dear Klaudia, Thank you for taking the time to share your detailed feedback with us. We are truly pleased to know that you enjoyed our beautiful beachside location, the surrounding nature, and the family-friendly facilities. It is also wonderful to hear that our team made you feel so welcome and relaxed throughout your stay. At the same time, we are very sorry to learn that certain aspects did not meet your expectations. We regret that the bathroom layout in your room did not provide the level of privacy you were hoping for. We also apologize that it was not clearly communicated at the time of booking that lunch is served in one specific restaurant. We understand how this may have caused inconvenience, especially when you wished to spend more time at the beach. Additionally, we are sorry that the lunch box option and the beach arrangements did not meet your expectations. Your comments are very important to us, as they help us improve the experience for all our guests. Please rest assured that we will carefully review your feedback with our team to see how we can enhance clarity and convenience in the future. We sincerely hope to have the chance to welcome you back again and provide you with a more seamless and enjoyable stay. Kind Regards, EPIC SANA Algarve
Dear Klaudia, Thank you for taking the time to share your detailed feedback with us. We are truly pleased to know that you enjoyed our beautiful beachside location, the surrounding nature, and the family-friendly facilities. It is also wond… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewAmazing from start to finish. Great staff, lovely food. We will be back !
Dear Colm, Thank you for your wonderful feedback! We’re delighted to know that you had such an amazing experience from start to finish, and that our team and cuisine made your stay so enjoyable. We can’t wait to welcome you back for another memorable stay soon! Kind regards, EPIC SANA Algarve
Dear Colm, Thank you for your wonderful feedback! We’re delighted to know that you had such an amazing experience from start to finish, and that our team and cuisine made your stay so enjoyable. We can’t wait to welcome you back for anothe… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBeautiful location , very helpful staff Food & service excellent
All very good
Dear Brenda, Thank you so much for your wonderful feedback. We are delighted to know you enjoyed our hotel, the beautiful location, and especially the attentive service from our team. It’s also a pleasure to hear that our food and service exceeded your expectations. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable stay soon. Kind regards, EPIC SANA Algarve
Dear Brenda, Thank you so much for your wonderful feedback. We are delighted to know you enjoyed our hotel, the beautiful location, and especially the attentive service from our team. It’s also a pleasure to hear that our food and service… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewVery clean, good location, food was excellent!
Would have liked more night life activities
Dear Guest, Thank you for sharing your feedback. We’re delighted to hear you enjoyed our location, cleanliness, and the quality of our food. We also appreciate your comments regarding water service and evening activities, your suggestions are valuable as we continuously strive to enhance our guest experience. We look forward to welcoming you back in the future. Kind Regards, EPIC SANA Algarve
Dear Guest, Thank you for sharing your feedback. We’re delighted to hear you enjoyed our location, cleanliness, and the quality of our food. We also appreciate your comments regarding water service and evening activities, your suggestion… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewIt’s really a great, well kept, well run, wonderful hotel.
There’s really nothing not to like.
Dear David, Thank you so much for your wonderful review! We’re thrilled to hear that you found our hotel well-kept, well-run, and enjoyable. Your kind words mean a lot to our team, and we’re delighted that your stay was worth every penny. We look forward to welcoming you back for another exceptional experience soon! Kind Regards, EPIC SANA Algarve
Dear David, Thank you so much for your wonderful review! We’re thrilled to hear that you found our hotel well-kept, well-run, and enjoyable. Your kind words mean a lot to our team, and we’re delighted that your stay was worth every penny.… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewWonderful pools. One pool was adult only, that was hugely appreciated as I was there during summer school holidays.
I paid for half board, the costs for drinks etc added up!! I recommend keeping a running total to avoid the shock. Also thought the beach bed rentals were very expensive. Beach was beautiful though. You could you easily enjoy with a towel and a brolly.
Dear Jill, Thank you for your lovely review. We are delighted to hear you enjoyed a wonderful week in the sun, and that our pools — especially the adult-only pool — helped make your summer holiday relaxing. We’re glad you also enjoyed the beautiful beach. We appreciate your feedback regarding the costs of drinks and beach bed rentals. We understand how this can add up, and your comments will be shared with the relevant teams for review. It’s great to know you found a simple towel and umbrella to be just as enjoyable by the shore. We truly value your recommendation and hope to welcome you back for another memorable stay. Kind regards, EPIC SANA Algarve
Dear Jill, Thank you for your lovely review. We are delighted to hear you enjoyed a wonderful week in the sun, and that our pools — especially the adult-only pool — helped make your summer holiday relaxing. We’re glad you also enjoyed the… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewNice and new hotel, with lot of space, nice restaurants, many facilities.
Unfortunately, we had to pay for using the facilities, like chairs on the beach (120€ for a cabana ), padel courts. For a 5 stars hotel, not acceptable.
Dear Kim, Thank you for your feedback. We are glad you appreciated our spacious and modern hotel, as well as our restaurants and facilities. We apologize for any inconvenience caused by the additional costs. The sunbeds and beach services are managed on our behalf but belong to a third party, which is why they have separate charges. Regarding the padel courts, we also apologize for any inconvenience caused. We appreciate your understanding and hope to welcome you again in the future. Kind Regards, EPIC SANA Algarve
Dear Kim, Thank you for your feedback. We are glad you appreciated our spacious and modern hotel, as well as our restaurants and facilities. We apologize for any inconvenience caused by the additional costs. The sunbeds and beach services a… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewPretty much everything was very nice.
Pity that the tennis court is no longer operational.
Dear Laszlo, Thank you for your kind words and for sharing your experience. We are delighted to know you enjoyed your stay and appreciated the friendliness of our team. While our former tennis court has been updated to a padel court, we are always happy to assist guests with arranging reservations for tennis facilities outside the hotel to suit their preferences. We hope to have the pleasure of welcoming you back soon. Kind Regards, EPIC SANA Algarve
Dear Laszlo, Thank you for your kind words and for sharing your experience. We are delighted to know you enjoyed your stay and appreciated the friendliness of our team. While our former tennis court has been updated to a padel court, we ar… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewAmazing breakfast selection, incredibly friendly staff, we always had loungers even thought it was peak summer, beautiful surroundings and fab adult only pool.
Restaurants are on the more expensive side which is fine if you’re happy to pay a bit more - it is a 5* hotel after all. Otherwise there’s a few local restaurants and towns nearby.
Dear Hannah, Thank you for your wonderful feedback. We are delighted to know you enjoyed our breakfast selection, friendly team, beautiful surroundings, and the comfort of our adult-only pool. We appreciate your comments regarding the restaurant pricing and are pleased you were able to explore the local dining options nearby as well. We look forward to welcoming you back for another fabulous stay. Kind Regards, EPIC SANA Algarve
Dear Hannah, Thank you for your wonderful feedback. We are delighted to know you enjoyed our breakfast selection, friendly team, beautiful surroundings, and the comfort of our adult-only pool. We appreciate your comments regarding the rest… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewSpacious rooms, beautiful spaces, nice gardens and views
Beach extremely crowded, chairs for extra payment, restaurants very expensive, food just ok
Dear Alexandre, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the spacious rooms, our beautiful gardens, and the overall setting of the resort. We’re truly sorry to learn that your experience at the beach didn’t meet your expectations. During peak season, the beach can indeed become quite busy, and while the sun loungers are managed externally and come at an additional cost, we understand how this may have impacted your enjoyment. Your comments regarding the restaurants and food have also been noted and shared with our team for review, as we’re always looking for ways to improve the guest experience. We genuinely appreciate your feedback and hope to have the opportunity to welcome you back for a more relaxing and satisfying stay in the future. Warm regards, EPIC SANA Algarve
Dear Alexandre, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the spacious rooms, our beautiful gardens, and the overall setting of the resort. We’re truly sorry to learn that your expe… Show more
Reviewed: 3 August 2025 · Stayed in June 2025
Verified review