Reviews of Hotel do Cerro 4 stars

Firstly, the staff were fantastic; kind, trustworthy and dependable. The room was lovely, had all the facilities required. Lovely sea view also. Pool area was fantastic. Hotel was spotless thoughout.

the price is so high

Being elderly the shower area felt safe. Low bath and safety handle on the wall. The barman was particularly good.

Shouldn't have to pay a daily charge for a kettle. Can understand paying a deposit. Didn't like the breakfast that was offered. Self service like Premier inn would have been better. Not worth 15e

The size of the two bedroom apartment was good for our family of four. Very good quality of food at the pool.

The apartment is very outdated and needs to be updated. Beds are extremely hard and very uncomfortable.

Reception and bar area were relatively nice. Staff friendly and helpful.

The hotel has seen better days and is very tired in many areas. Pool area loungers were old and the outside dining tables were rusty and grubby. A non-existent courtesy room which consisted of a toilet and a tiny shower cubical by the pool you couldn’t even get a case or yourself in to even attempt to get ready. We had two rooms; On either side of the hotel and on one side of the hotel they were old and in need of an upgrade. The hotel is a good 15 minute walk downhill to the beach which is nice. The uphill walk back you’ll need to be Prepared for a workout.

The staff at reception were so friendly and helpful. Also in general the staff were efficient friendly and welcoming.

I didn't like a ground floor apartment but I should have stated that when booking.

The staff in this hotel are outstanding

Slightly out of the old town on a hill

Most of the hotel people were very helpful

The wifi was very bad. Not the signalstrength but the internet connection. We got a password wich was per user for 3Mb download. I asked if we did not need 2 passwords, but that should not be the problem the lady from the reception said. I contacted the reception 3 times. The router was rebooted and than the internet was ok for a while. The last time the man at the reception said that I should have read the reviews and see, that the wifi is bad. There was no solutioin for this.

Fantastic staff

The staff are superb, exceptional

Check takes a lifetime Had to give a £200 deposit in case we stole anything, never had that b4 Breakfast has a strange ordering system and bacon and sausage poor

Clean. Some of the staff were friendly. Greet views of the beach.

The pool only opened at 10am. It was over crowded. Broken sun lounges. Garden unkempt. Some unfriendly staff. Lifts didn’t work. No signs up find your way around the Rabbit Warren of corridors. Room was dark.

Claudia was outstanding, cheerful, informative, and very professional.

Nothing complementary. Kettle and cups needed to be hired. No double bed was available.