Reviews of Grande Real Santa Eulalia Resort & Hotel Spa 5 stars
Estrada de Albufeira - Olhos de Agua, 8200 - 269 Albufeira, Portugal
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewStaff ia disaster, irresponsible and incompetent
A lot of insects in the room, dirty conditions, and extremely rude and irresponsible behavior from the staff, especially Katerina at the reception. The location itself is very good, but the staff, the cleanliness, and the fact that broken things in the room were not repaired made the experience very disappointing. There were insects on the bed, in the bathroom, and basically everywhere. Overall, it was a very bad experience considering the high amount I paid for such poor conditions. I mention that is 5 star hotel, but it not looks like.
Dear Mihaela, We are deeply concerned to read your comments and sincerely regret the disappointing experience you describe. Cleanliness and respectful service are fundamental standards, and we are very sorry that your impressions suggested otherwise. Please accept our apologies for the issues you encountered. Immediate steps have been taken to address the matters raised, as this does not reflect the level of hospitality our many positive reviews consistently attest to. We assure you that your feedback will be used to drive corrective action. We thank you for bringing these points to our attention and hope that you enjoyed our mesmerizing, awe-inspiring views over the Algarve coastline. Respectfully, Guest Experience Manager
Dear Mihaela, We are deeply concerned to read your comments and sincerely regret the disappointing experience you describe. Cleanliness and respectful service are fundamental standards, and we are very sorry that your impressions suggested … Show more
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe view was incredible, the breakfast delicious, and the beach a dream
Dear María Paz, Thank you most sincerely for taking the time to share your review of your stay at Grande Real Santa Eulália Resort & Hotel Spa. We are delighted to know that the combination of our appetizing breakfast, breathtaking views, and serene beachfront contributed to an atmosphere of relaxation and to the restorative escape you envisioned. It would be our great pleasure to welcome you back in the near future for yet another memorable experience. Regards, Guest Experience Manager
Dear María Paz, Thank you most sincerely for taking the time to share your review of your stay at Grande Real Santa Eulália Resort & Hotel Spa. We are delighted to know that the combination of our appetizing breakfast, breathtaking vie… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in May 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified review- friendly staff - clean rooms - decent location to the beach and overall proximity to other facilities - responsive service - good quality food (but see below)
- I would preface by saying that is absolutely not clear to me how this can be a 5* hotel. It is not by any measure and it is important for travelers to be aware of this. - Extremely overpriced for what the hotel can offer - not worth the hard earned money - You pay for most things in this hotel - bottle of water (very overpriced), sunbeds (EUR30!) per day, any drinks during dinner, any activity for kids - Beach (while not far) is not a private breach but being shared with locals that travel to be there. Very limited service or range of drinks / snacks. Feel like a general public beach with no level of 5* rating. - While food quality is decent, it is pretty much the same every day with limit variety. The restaurant is located next to the pool so creates a strange feeling of dining by the pool - Pools themselves are very small! - Gym - this is absolute shocker. Equipment is very worn out; rusty; some are broken. Dumbbells is inappropriate for usage. I have never seen such a run down and shameful gym. I just do not understand how can 5* hotel has this level. - There is very little to do in the hotel beyond small entrainment on the top terrace (live music) - Generally hotel is quite old and it shows. Occasional smells of damp in the hallway. - The price tag that the hotel management is charging is absolutely not worth it given the overall state of the hotel and its amenities. - Photos of the hotel/beach on the website is not a true reflection of its state. It is not a luxury hotel and by extension holiday. Deeply disappointed by the overall experience given the expense and travel time. Would have asked for a refund options if I had the opportunity.
Dear Stanislav, A stay at Grande Real Santa Eulália Resort and Hotel Spa is defined by sweeping ocean views, a choice of restaurants, and a wide array of amenities designed for both relaxation and enjoyment. It is, therefore, disappointing to know that your recent visit did not fully reflect this standard, and we sincerely regret the shortcomings you experienced. Your feedback has been carefully noted by our leadership team and will inform the continuous improvements we are undertaking across the resort. We are grateful for the clarity with which you highlighted your concerns, and we are committed to addressing them so that future visits better reflect both the beauty of our setting and the quality of service for which we are known. We hope you will consider giving us the opportunity to restore your confidence in a future stay. Regards, Guest Experience Manager
Dear Stanislav, A stay at Grande Real Santa Eulália Resort and Hotel Spa is defined by sweeping ocean views, a choice of restaurants, and a wide array of amenities designed for both relaxation and enjoyment. It is, therefore, disappointing … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThis is a good location if you’re looking for a quiet time right on the beach. Great breakfast and nice staff. Very warm welcome.
Not so good of you like lots of amenities close by.
Hi Derrick, Thank you for your kind words. We are delighted you enjoyed the warm welcome, our team’s hospitality, and the pleasure of beginning the day with breakfast by the beach. While Grande Real Santa Eulália Resort and Hotel Spa offers a naturally tranquil setting, the resort is also replete with amenities and activities, and on a future visit, our Front Desk will be pleased to provide you with an itinerary of experiences to make your stay even more fulfilling. We look forward to welcoming you back for another relaxing seaside escape. Kind regards, Guest Experience Manager
Hi Derrick, Thank you for your kind words. We are delighted you enjoyed the warm welcome, our team’s hospitality, and the pleasure of beginning the day with breakfast by the beach. While Grande Real Santa Eulália Resort and Hotel Spa offers… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGood beach location.
The property is rated a five star but doesn’t have that five star quality. The attention to detail isn’t there and the staff in the bar area are just shocking. We had a few problems although I would have to say thank you to Beatriz on reception who was straight on it to solution things .
Dear Linda, Thank you for sharing your experience. We regret to hear that certain aspects of your stay did not reflect the quality and attention to detail for which we are known. At our best, we strive to provide a bespoke level of service, tailored to each guest. We are grateful for your recognition of Beatriz at Reception, whose dedication reflects our service values. Your feedback on the bar service and finer details has been shared with the team, and we are committed to ensuring improvements. We hope to have the opportunity to welcome you again and provide a seamless, personalized experience. Kind regards, Guest Experience Manager
Dear Linda, Thank you for sharing your experience. We regret to hear that certain aspects of your stay did not reflect the quality and attention to detail for which we are known. At our best, we strive to provide a bespoke level of service,… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewBig room with two toilets
This is not a 5 star hotel, it is more like 3.5 star. Very old and run down. We were on the ground floor, so there were ants in the room all the time. No table at the patio. There was no available sunloungers at the pool for the whole 7 days, there were so many people that were there and a lot of families because of the resort/apartment rental. Nothing at the hotel was just for hotel guest. At the beach you haft to pay for sunloungers, but there is no available because people from all over rent them, not only from the hotel. Pools were small and mostly for kids. Always too short of a staff by the Poolbar. Toilets by the pool, they only had one, that you could not lock. You had to go inside the hotel to have a better toilet. No shower at the beach and just one at the pools. For the price of this hotel it is not worth it. And you always haft to take taxi or uber everywere.
Dear Aslaug, Thank you for taking the time to share such a detailed account of your stay. We are very sorry that so many aspects of your visit did not meet expectations, and we are grateful that you highlighted them so clearly. Each of the points you raised will be reviewed by our leadership team as we work on practical solutions to guarantee a better experience on your next visit. We hope you will allow us to welcome you back and provide the comfort and service you should always expect from us. Kind regards, Guest Experience Manager
Dear Aslaug, Thank you for taking the time to share such a detailed account of your stay. We are very sorry that so many aspects of your visit did not meet expectations, and we are grateful that you highlighted them so clearly. Each of the … Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in June 2025
Verified reviewThe room was modern. We could walk to the beach near by the property. There was also so much choice for breakfast. There were also restaurants in the property. You could smell very good room perfume in the lobby.
The spa was not working like usual because there was fire days before we arrived. We expected to have good spa experience as it is a "Hotel Spa" but we got only a welcome drink and massage, nothing more.
Hello Christina, We are thrilled you loved your modern room, our beachside location, the variety at breakfast, and the welcoming feel of our lobby and restaurants. We love that you mentioned the uniquely fresh, clean scent when you walk throughout the hotel. We believe it is wonderful that every little detail is thought about, all the way down to the fragrance, to ensure your stay is impeccable. We are truly sorry, however, that the spa experience was limited during your visit. After the fire, we couldn’t offer the full range our guests expect, and I understand how disappointing that must have been. We are working hard to bring the spa back to its best and would love to welcome you again so you can enjoy the complete experience next time. Warm regards, Guest Experience Manager
Hello Christina, We are thrilled you loved your modern room, our beachside location, the variety at breakfast, and the welcoming feel of our lobby and restaurants. We love that you mentioned the uniquely fresh, clean scent when you walk thr… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation of hotel, nice rooms and feeling of luxury. We will be back!
The buffet meal we tried once wasn’t great for 42 Euros… breakfasts were fantastic though.
Dear David, Thank you for your kind words. We are very pleased you enjoyed our divine beachfront location, the comfort of your room, and the luxurious atmosphere and finishes that permeate the hotel. It is wonderful to hear you will be returning, and we are especially glad our breakfasts made such a great impression. We are sorry, however, that the buffet dinner did not live up to expectations, and we will be sharing your comments with our culinary team as we continuously refine our offerings. We look forward to welcoming you back soon for another memorable stay. Warmest regards and safe travels, Guest Experience Manager
Dear David, Thank you for your kind words. We are very pleased you enjoyed our divine beachfront location, the comfort of your room, and the luxurious atmosphere and finishes that permeate the hotel. It is wonderful to hear you will be retu… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation to the beach is good.
The hotel needs a revamp it’s a bit tired. The outdoor pools are small and very busy and the sun Lou hers are very old without cushions. I’d say it’s more 4 star than 5 star. The rooms need a revamp as the bathrooms are very old and the wear and tear is showing on most places around the hotel.
Dear Peter, Thank you for choosing Grande Real Santa Eulália Resort & Hotel Spa. We are glad you enjoyed our impressive location by the beach, but we are truly sorry that other aspects of your stay did not reflect the experience anticipated. We are in the planning stages to refresh our facilities. We appreciate your honesty, as it helps us focus on exactly where we can improve, and we hope you will reconsider and grant us another chance to show you a renewed experience in the future. Warm regards, Guest Experience Manager
Dear Peter, Thank you for choosing Grande Real Santa Eulália Resort & Hotel Spa. We are glad you enjoyed our impressive location by the beach, but we are truly sorry that other aspects of your stay did not reflect the experience anticip… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewInternet connection was very weak, it was shocking to me that even though i had breakfast and dinner included in my deal i had to pay extra for any drink even water, moreover food in hotels bars and restaurants was very expensive compared to the quality which was very poor also the service. I had a feeling that the hotel is trying to get extra money anywhere possible like you need to pay to play a pool or get the chair on the beach, this is crazy in the 5 star hotel for 300 euro per night. Definitely not worth the price and also doesn't feel like a 5 star hotel at all.
Dear Janusz, Thank you for choosing our Grande Real Santa Eulália Resort and Hotel Spa during your visit to the Algarve. We regret to learn that certain aspects of your stay fell short of what you had anticipated. We appreciate your observations regarding connectivity, dining inclusions, and perceived value, as they provide us with valuable insight into how we may enhance both our offerings and guest satisfaction. Your comments will be reviewed in detail with our management team as we continue striving to ensure the quality, comfort, and service our guests expect. We hope to have the opportunity to welcome you back for a future visit, where we can provide the enchanting experience that so many of our guests enjoy. Best, Guest Experience Manager
Dear Janusz, Thank you for choosing our Grande Real Santa Eulália Resort and Hotel Spa during your visit to the Algarve. We regret to learn that certain aspects of your stay fell short of what you had anticipated. We appreciate your observa… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewWe had such a lovely time at this property! The location is fantastic, just a short walk to the beach, which made our stay even more relaxing. We also enjoyed the restaurant; the food was delicious and the atmosphere very welcoming. One of our favorite parts was the lobby, which felt stylish and comfortable, perfect for relaxing after a day out. Our trip was extra special as we were celebrating our 25th wedding anniversary and my wife’s birthday, and we truly appreciated Erica’s kindness in making it memorable. Overall, a wonderful experience, and we would happily return!
However, we did feel that the reception service could be improved. At times, there were several staff members at the front desk, but no greeting or eye contact when guests passed by. A warmer and more attentive welcome would make a big difference and truly match the quality of the rest of the hotel experience.
Dear Catherine, It was an honour to be part of such meaningful celebrations. It was a delight to share your 25th anniversary and your wife’s birthday with you within the comfort of our surroundings, and made special by Erica’s thoughtful gestures. We’ve taken note of your feedback on reception, as every greeting should carry warmth and openness. We look forward to welcoming you back so that our team may celebrate you once more. Warm regards, Guest Experience Manager
Dear Catherine, It was an honour to be part of such meaningful celebrations. It was a delight to share your 25th anniversary and your wife’s birthday with you within the comfort of our surroundings, and made special by Erica’s thoughtful ge… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe location was amazing and the staff were all very friendly. Breakfast was brilliant. Also special thanks for the surprise birthday cake and wine delivered to our room.
Dear Keith, What a joy to receive your review. We are delighted that the beauty of our setting, the warmth of our team, and the brilliance of our breakfast all came together to create such a memorable stay. It was our pleasure to mark your special day with a small surprise, a gesture to let you know how much we value sharing such moments with our guests. We look forward to welcoming you back to Grande Real Santa Eulália Resort and Hotel Spa, where the beach, the service, and the spirit of celebration await you once more. Regards, Guest Experience Manager
Dear Keith, What a joy to receive your review. We are delighted that the beauty of our setting, the warmth of our team, and the brilliance of our breakfast all came together to create such a memorable stay. It was our pleasure to mark your … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe Cosiness of the Bedroom and the Great Location.
The Breakfast Experience and the Food Service.
Dear Jorge, We’re pleased to know you enjoyed the comfort of your room and our excellent location, which makes exploring Albufeira effortless. We regret, however, that your breakfast experience and the food service did not meet expectations. Please know that if any dish or item is not to your liking, our team is always happy to remake it or offer an alternative. Your comments have been shared with our food and beverage team, who are reviewing both the quality and presentation to ensure future breakfasts are as memorable as the rest of the stay. We hope to welcome you back so you can enjoy the full experience our Grande Real Santa Eulália Resort and Hotel Spa strives to provide. Warm regards, Guest Experience Manager
Dear Jorge, We’re pleased to know you enjoyed the comfort of your room and our excellent location, which makes exploring Albufeira effortless. We regret, however, that your breakfast experience and the food service did not meet expectations… Show more
Reviewed: 5 August 2025 · Stayed in June 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewAmazing public areas. Pools, bars and restaurants awesome.
Room, though good in size, was really tired and damp. Smelt musty and air con didn’t work very well.
Dear Iain, Thank you for your thoughtful review. We are thrilled that you enjoyed our stunning facilities, including the pools, bars, and restaurants. It’s wonderful to know that these aspects contributed to your stay. We sincerely regret that your room did not meet your expectations. While we are continuously working on enhancing our accommodations, we understand that the issues you experienced with the room’s condition and air conditioning affected your comfort. Your feedback is invaluable, and we are addressing these areas as part of our ongoing improvements. We hope to welcome you back soon, where we are confident your next stay at our Grande Real Santa Eulália Resort and Hotel Spa will be even more enjoyable. Warm regards, Guest Experience Manager
Dear Iain, Thank you for your thoughtful review. We are thrilled that you enjoyed our stunning facilities, including the pools, bars, and restaurants. It’s wonderful to know that these aspects contributed to your stay. We sincerely regret t… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewGood location, everything is near - sea, pools, restaurants etc.
First, the A/C was broken and it took nearly 5h to figure out that it is not fixable and get us a new room.. we were exhausted from the heat. Secondly, we had ants in our room.
Dear Perita- Merlyn, Thank you for taking the time to share your experience. We're pleased to know the setting and proximity to key attractions added to the convenience of your stay. We recognize that certain moments may not have unfolded as swiftly as expected. While every stay is unique, we continuously refine our internal coordination to ensure that responses to guest needs are both timely and well-executed. We appreciate your perspective and hope to have the opportunity to welcome you back for a stay that reflects the seamless and relaxed environment that characterizes Grande Real Santa Eulália Resort & Hotel Spa. Kind regards, Guest Experience Manager
Dear Perita- Merlyn, Thank you for taking the time to share your experience. We're pleased to know the setting and proximity to key attractions added to the convenience of your stay. We recognize that certain moments may not have unfold… Show more