Service too slow, hard to get attention to order drinks…coffe service to complicated and slow

fantastic location - an oasis

Stayed in July 2025

There seems to be loads of staff and somehow still you wait and wait to be served! They could make so much more money if they had a few good staff members serving around the pool area, terrible service there! The lovely upstairs bar has stunning views but again we walked out because we were flat out ignored sitting there! 😵‍💫

Lovely views, location is perfect for cliff walks and beach days

Stayed in June 2025

value for money. Breakfast is very poor. The restaurant has a very small menu, food and drinks are not very tasty, portions are small and prices are high

Hotel is renovated and very stylish. The room is comfortable and the sunset is great

Stayed in June 2025

All outdoor pools are unheated, cold water. In the SPA center steam sauna and jacuzzi were not yet operational. Breakfast - A la carte (hot dishes and drinks).

Very cozy, new (opened 05/2025) hotel. All rooms are spacious, decorated with handmade ceramics and wood accents. Beautiful garden. Exclusive rooms with views of the Atlantic Ocean. Residents of the apartment can enjoy 2 separate baths, showers and a toilet. The living room and bedroom have separate spacious balconies with fine upholstered furniture and views of the outdoor pools planted with palm trees. The spa features a large heated indoor pool, a hydroactive spa treatment area with a floating pool, a hot tub, a sauna, Turkish baths and a modern gym. There is a beautiful path to São Rafael beach. The hotel also hosts the brand's signature Kimpton evening social hour, where guests are invited to enjoy complimentary drinks, snacks and chat with other travelers. A very nice administrator is responsible for the activities. She took care of the trips and ordered excellent restaurants for exclusive dinners in the region. We would definitely recommend this hotel.

Stayed in June 2025

The staff, they were very dismissive of any issue and were not willing to help at all

The pool was nice

Stayed in August 2025

I’ve never left a bad review on booking.com but this place was such a disappointment, we had such high hopes as it has so much potential. First off, shoutout to the staff who thought it was totally fine to bang on our door at 11pm demanding… wait for it… £6. Yes, six whole pounds. Nothing says “relaxing 5* hotel” like scaring the life out of my pregnant partner over the cost of two bottles of water. The best part? Earlier that day they overcharged us and suggested, instead of refunding, we just keep a £20 “bar tab credit.” So basically: If they owe you £20, you get credit. You owe £6, they’ll send in the debt collectors at midnight. Jesus chill, it could’ve waited till the morning. Never in my life did I think I’d witness full-blown battles over sun beds. It was carnage. People arguing, towel tossing, and territorial warfare worthy of its own Netflix series (we lost our sunbeds twice), Benidorm comes to mind.. come on, don’t be cheap, just buy more sun beds for your guests, you still have plenty of space round the pools for them. We weren’t informed one of the restaurants was closed, leaving just one restaurant with limited options (we ended up eating out) - FYI if you’re half board you get a different menu to others and let’s just say, it’s pretty basic without much options. The staff… they were friendly enough, but asking them anything about the hotel was like entering a quiz show where the only prize was disappointment. Request something to your room? Expect no delivery. Info? Expect blank stares. Pricing on massages? Was told this would be delivered to our room.. never was (lost out on business there). Honestly, we gave up and started Googling things ourselves, faster and far less painful. Other bits? Spa feels like a furnace, door handles don’t all work, and check the shampoo bottle before you lather up. To be fair, the concierge was great, recommended a brilliant Italian when we gave up on the hotel food.

It has a beach near it.

Stayed in August 2025

Very understaffed. poor service , no phone directory, no follow up. lack of coordination. could not sleep well at all. Ac not cold enough. Definitely needs more attention... overpriced....

Very nice location & Setup. Staff friendly

Stayed in August 2025

The room service staff, staff working by the pool did not speak much English and struggled to explain needs and requirements. Room service didn't happen until very late afternoon which wasn't convenient - Also the staff walked in to the room within less than 10 seconds of knocking on the door. I could have been naked or in the shower.

Room was nice, front desk staff were friendly.

Stayed in June 2025

No complaints. Very friendly and accommodating staff.

Newer hotel resort with many upgrades. Excellent location and beach if you don’t mind being a 10’ cab ride from Albufeira restaurants and marina.

Stayed in May 2025

the A/C was inoperable

Stayed in May 2025

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Stayed in July 2025

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Stayed in July 2025

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Stayed in August 2025

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Stayed in August 2025

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Stayed in August 2025

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Stayed in July 2025

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Stayed in June 2025