Reviews of Kimpton Atlantico Algarve by IHG 5 stars
Rua das Corais, 8200-613 Albufeira, Portugal
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Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe pool was nice
The staff, they were very dismissive of any issue and were not willing to help at all
Dear Joel, Thank you for taking the time to share your feedback following your stay at Kimpton Atlântico Algarve. While we are pleased to hear that you enjoyed the pool area, we are genuinely sorry to learn that your experience with our team did not meet your expectations. Providing warm, attentive and professional service is one of our highest priorities, and it is clear from your comments that we fell short in this regard during your visit. Please accept our sincere apologies for any frustration or inconvenience caused. Your comments have been shared with the relevant teams for immediate review and follow-up, as we are fully committed to improving and ensuring that all our guests feel welcomed and supported throughout their stay. We hope you might consider giving us another opportunity in the future to provide you with the high standard of service that we are known for. Best Regards, Catarina Simões | General Manager Kimpton Atlântico Algarve
Dear Joel, Thank you for taking the time to share your feedback following your stay at Kimpton Atlântico Algarve. While we are pleased to hear that you enjoyed the pool area, we are genuinely sorry to learn that your experience with our t… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewIt has a beach near it.
I’ve never left a bad review on booking.com but this place was such a disappointment, we had such high hopes as it has so much potential. First off, shoutout to the staff who thought it was totally fine to bang on our door at 11pm demanding… wait for it… £6. Yes, six whole pounds. Nothing says “relaxing 5* hotel” like scaring the life out of my pregnant partner over the cost of two bottles of water. The best part? Earlier that day they overcharged us and suggested, instead of refunding, we just keep a £20 “bar tab credit.” So basically: If they owe you £20, you get credit. You owe £6, they’ll send in the debt collectors at midnight. Jesus chill, it could’ve waited till the morning. Never in my life did I think I’d witness full-blown battles over sun beds. It was carnage. People arguing, towel tossing, and territorial warfare worthy of its own Netflix series (we lost our sunbeds twice), Benidorm comes to mind.. come on, don’t be cheap, just buy more sun beds for your guests, you still have plenty of space round the pools for them. We weren’t informed one of the restaurants was closed, leaving just one restaurant with limited options (we ended up eating out) - FYI if you’re half board you get a different menu to others and let’s just say, it’s pretty basic without much options. The staff… they were friendly enough, but asking them anything about the hotel was like entering a quiz show where the only prize was disappointment. Request something to your room? Expect no delivery. Info? Expect blank stares. Pricing on massages? Was told this would be delivered to our room.. never was (lost out on business there). Honestly, we gave up and started Googling things ourselves, faster and far less painful. Other bits? Spa feels like a furnace, door handles don’t all work, and check the shampoo bottle before you lather up. To be fair, the concierge was great, recommended a brilliant Italian when we gave up on the hotel food.
Dear Alex, Thank you for taking the time to share your feedback regarding your recent stay at Kimpton Atlántico Algarve. We are truly sorry to hear that your experience did not meet your expectations, particularly given the special circumstances of your visit. While we are pleased to know that you appreciated the recommendation from our concierge and found some moments of enjoyment during your time with us, we fully recognize the concerns you raised. Guest comfort, communication and service consistency are priorities for us, and your comments highlight areas where improvements are clearly necessary. Regarding the late-night request for payment, we understand how unsettling this must have felt, and we are currently reviewing our internal procedures to ensure such matters are handled with greater sensitivity and discretion in the future. Your feedback on the availability of sunbeds, clarity around dining options, and the responsiveness of service teams has been noted in detail. We are addressing these points with the relevant departments, as we aim to offer a smooth and relaxing experience for every guest, especially those with high expectations and personal milestones to celebrate. Thank you as well for bringing to our attention the issues related to spa conditions and room amenities. These operational details are being reviewed and actioned as part of our ongoing quality checks. We genuinely appreciate your honest and detailed observations. They are essential to our improvement, and we hope to have the opportunity to welcome you back in the future under better circumstances, where we can provide the level of service and hospitality that reflects both the Kimpton and IHG standards. Warm regards, Catarina Simões | General Manager Kimpton Atlântico Algarve
Dear Alex, Thank you for taking the time to share your feedback regarding your recent stay at Kimpton Atlántico Algarve. We are truly sorry to hear that your experience did not meet your expectations, particularly given the special circums… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewVery nice location & Setup. Staff friendly
Very understaffed. poor service , no phone directory, no follow up. lack of coordination. could not sleep well at all. Ac not cold enough. Definitely needs more attention... overpriced....
Dear Mahmoud, Thank you for taking the time to share your feedback following your recent stay at Kimpton Atlântico Algarve. We are pleased to hear that you appreciated our location, setting, and the friendliness of our team. However, we are truly sorry to learn that several aspects of your experience fell short of expectations. Please accept our sincere apologies for any inconvenience caused by service delays, lack of communication, and the issues with the air conditioning and in-room information. We understand how important these details are for a restful and enjoyable stay, and we regret that we did not meet our usual standards on this occasion. Your comments have been shared with the relevant departments so that we can address these concerns and improve both coordination and overall guest experience. We are committed to continuously enhancing the quality of our service and facilities, and your feedback plays an important role in that process. We hope to have the opportunity to welcome you back in the future and provide you with a much more seamless and comfortable stay. Warm regards, Catarina Simões | General Manager Kimpton Atlântico Algarve
Dear Mahmoud, Thank you for taking the time to share your feedback following your recent stay at Kimpton Atlântico Algarve. We are pleased to hear that you appreciated our location, setting, and the friendliness of our team. However, we a… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewfantastic location - an oasis
Service too slow, hard to get attention to order drinks…coffe service to complicated and slow
Dear Jørgen, Thank you for sharing your feedback following your stay at Kimpton Atlântico Algarve. We’re very pleased to know you enjoyed our fantastic location - it’s often described as a paradise, and we’re glad you felt the same. That said, we’re sorry to hear that the service did not meet your expectations, particularly when it came to ordering drinks and the coffee service. Providing attentive and timely service is something we take very seriously, and your comments have been shared with the team so we can continue to improve both speed and guest experience. We truly value your feedback and hope to have the opportunity to welcome you back, with a more seamless and enjoyable experience next time. Warm regards, Catarina Simões | General Manager Kimpton Atlântico Algarve
Dear Jørgen, Thank you for sharing your feedback following your stay at Kimpton Atlântico Algarve. We’re very pleased to know you enjoyed our fantastic location - it’s often described as a paradise, and we’re glad you felt the same. Tha… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewLovely views, location is perfect for cliff walks and beach days
There seems to be loads of staff and somehow still you wait and wait to be served! They could make so much more money if they had a few good staff members serving around the pool area, terrible service there! The lovely upstairs bar has stunning views but again we walked out because we were flat out ignored sitting there! 😵💫
Dear Fiona, Thank you for sharing your honest feedback and for choosing Kimpton Atlântico Algarve for your stay. We are delighted to hear that you enjoyed the lovely views and our perfect location for cliff walks and beach days. However, we sincerely apologize that the service around the pool area and at the upstairs bar did not meet your expectations. Please be assured that your comments have been taken seriously, and we are actively working to strengthen our team and improve the attentiveness and speed of service in these areas. Your feedback is invaluable in helping us enhance our guest experience, and we hope to have the opportunity to welcome you back and provide the high-quality service and sophistication that Kimpton Atlântico Algarve is known for. Best Regards, Catarina Simões | General Manager Kimpton Atlântico Algarve
Dear Fiona, Thank you for sharing your honest feedback and for choosing Kimpton Atlântico Algarve for your stay. We are delighted to hear that you enjoyed the lovely views and our perfect location for cliff walks and beach days. However,… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewRoom was nice, front desk staff were friendly.
The room service staff, staff working by the pool did not speak much English and struggled to explain needs and requirements. Room service didn't happen until very late afternoon which wasn't convenient - Also the staff walked in to the room within less than 10 seconds of knocking on the door. I could have been naked or in the shower.
Dear Gary, Thank you for sharing your feedback regarding your recent stay at Kimpton Atlântico Algarve. We are pleased to hear that you found your room comfortable and that our front desk team was friendly and welcoming. However, we sincerely apologize for the inconveniences you experienced with our room service and pool staff, particularly regarding language barriers and the timing of the service. We also regret the discomfort caused by the brief time between knocking and entering your room. Please be assured that we take guest privacy very seriously, and we will reinforce our procedures to ensure a more respectful and comfortable experience moving forward. Your comments are invaluable in helping us improve, and we hope to have the opportunity to welcome you back and provide a stay that fully meets your expectations. Best Regards, Catarina Simões | General Manager Kimpton Atlântico Algarve
Dear Gary, Thank you for sharing your feedback regarding your recent stay at Kimpton Atlântico Algarve. We are pleased to hear that you found your room comfortable and that our front desk team was friendly and welcoming. However, we since… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewHotel is renovated and very stylish. The room is comfortable and the sunset is great
value for money. Breakfast is very poor. The restaurant has a very small menu, food and drinks are not very tasty, portions are small and prices are high
Dear Yaroslava, Thank you for sharing your feedback about your stay at Kimpton Atlântico Algarve. We’re happy to hear that you appreciated the hotel’s renovation, the comfort of your room, and the beautiful sunset - it’s wonderful to know these elements stood out during your visit. We’re sorry, however, that the breakfast and dining experience didn’t fully meet your expectations. Your comments are important to us and we’re working with our team to improve these areas and better align with what our guests are looking for. We truly value your input, and we hope to have the chance to welcome you again for a more enjoyable stay. Best Regards, Catarina Simões | General Manager Kimpton Atlântico Algarve
Dear Yaroslava, Thank you for sharing your feedback about your stay at Kimpton Atlântico Algarve. We’re happy to hear that you appreciated the hotel’s renovation, the comfort of your room, and the beautiful sunset - it’s wonderful to know… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewVery cozy, new (opened 05/2025) hotel. All rooms are spacious, decorated with handmade ceramics and wood accents. Beautiful garden. Exclusive rooms with views of the Atlantic Ocean. Residents of the apartment can enjoy 2 separate baths, showers and a toilet. The living room and bedroom have separate spacious balconies with fine upholstered furniture and views of the outdoor pools planted with palm trees. The spa features a large heated indoor pool, a hydroactive spa treatment area with a floating pool, a hot tub, a sauna, Turkish baths and a modern gym. There is a beautiful path to São Rafael beach. The hotel also hosts the brand's signature Kimpton evening social hour, where guests are invited to enjoy complimentary drinks, snacks and chat with other travelers. A very nice administrator is responsible for the activities. She took care of the trips and ordered excellent restaurants for exclusive dinners in the region. We would definitely recommend this hotel.
All outdoor pools are unheated, cold water. In the SPA center steam sauna and jacuzzi were not yet operational. Breakfast - A la carte (hot dishes and drinks).
Dear Rima, Thank you so much for taking the time to share your thoughtful and detailed review of your recent stay at Kimpton Atlântico Algarve. We’re thrilled to hear that you enjoyed our newly opened property, from the spacious and beautifully decorated rooms to the lush gardens and the relaxing views of the Atlantic Ocean. It’s great to know that our spa facilities, scenic access to São Rafael beach, and the signature Kimpton evening social hour made a positive impression on your stay. We’re also glad our team helped enhance your experience with personalized recommendations and support. We appreciate your feedback regarding the outdoor pools and spa facilities. As a new hotel, we are still in the process of finalizing a few elements, and your comments are valuable as we work to bring every part of the guest experience to its highest standard. Thank you again for recommending us. We hope to welcome you back soon for an even more seamless and relaxing stay. Warm regards, Catarina Simões | General Manager
Dear Rima, Thank you so much for taking the time to share your thoughtful and detailed review of your recent stay at Kimpton Atlântico Algarve. We’re thrilled to hear that you enjoyed our newly opened property, from the spacious and beaut… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewNewer hotel resort with many upgrades. Excellent location and beach if you don’t mind being a 10’ cab ride from Albufeira restaurants and marina.
No complaints. Very friendly and accommodating staff.
Dear Lisa, Thank you so much for taking the time to share your kind review of your recent stay at Kimpton Atlântico Algarve. We’re delighted to hear that you enjoyed our renovated resort and its beautiful location by the beach. It’s also wonderful to know that our team’s friendliness and hospitality stood out to you—your kind words mean a great deal to us. While we’re a short drive from Albufeira’s vibrant restaurants and marina, we’re glad you found the location suited your stay and offered a peaceful retreat. We truly appreciate your visit and hope to have the pleasure of welcoming you back again soon. Best regards, Catarina Simões General Manager Kimpton Atlântico Algarve
Dear Lisa, Thank you so much for taking the time to share your kind review of your recent stay at Kimpton Atlântico Algarve. We’re delighted to hear that you enjoyed our renovated resort and its beautiful location by the beach. It’s also … Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewthe A/C was inoperable
Dear Norman, Thank you so much for taking the time to share your feedback. We’re truly pleased to hear that our team, cleanliness, and breakfast made a positive impression during your stay. We regret to learn about the issue with the air conditioning and sincerely apologize for any inconvenience this may have caused. Please be assured that we’ve already passed this along to our maintenance team to ensure it’s addressed promptly and avoided going forward. It was a pleasure having you with us, and we greatly appreciate your choice to stay at Kimpton Atlântico Algarve. We hope to welcome you back soon for an even more seamless and enjoyable stay. Best Regards, Catarina Simões | General Manager
Dear Norman, Thank you so much for taking the time to share your feedback. We’re truly pleased to hear that our team, cleanliness, and breakfast made a positive impression during your stay. We regret to learn about the issue with the air co… Show more