Small elevator, but it’s nothing

Clean, beautiful

Stayed in August 2025

Staffs are really nice and very helpful. Alexandra and Pamila very friendly.

Stayed in August 2025

In the morning, we noticed an odd smell from the bathroom, the coffee for breakfast was not very tasty

Great staff, clean, quiet, good breakfast, comfortable mattress and pillows, we were satisfied

Stayed in July 2025

Shower and bathtub could be updated slightly.

Room was cleaned daily, everything you needed to hand. Super well connected, 5 min walk to the metro line.

Stayed in August 2025

The hotel staff is very dedicated, the entire hotel is very clean, and the breakfasts are delicious. You can count not only on the professionalism of the staff, but also on valuable tips on how to best navigate the city and where to eat. We were fortunate to be greeted at the hotel by Damián Conci on arrival. The entire check-in process was a pleasure. Damián provided us with a wealth of information on how and where to best get around the city, making everything easier for us. Thanks to people like Damián, Hotel Luena is becoming a place we want to return to.

Stayed in August 2025

There was a strange smell coming from inside the restroom, it was manageable but still a little odd - however overall was great experience

Very friendly staff, would say it is very good value for money.

Stayed in August 2025

Lovely staff and very helpful. Nice, clean rooms and well maintained.

Stayed in July 2025

Bit far from center but 500m from Metro station

Friendly staf good breakfast and pet friends

Stayed in July 2025

I didn’t like about the property the variety of food at breakfast and the rooms are a bit small for a group but for a couple just the right size!

I liked about the property that the value considering the price and the location and staff was very good! all of the staff were very kind and were willing to help with any issue. In addition, breakfast was served at comfortable hours and the room cleaning service was excellent.

Stayed in July 2025

Lovely hotel. Checked In by Anna who was lovely and very helpful to make our stay comfortable.

Stayed in July 2025

We spent three nights at Hotel Luena in Lisbon and had a genuinely pleasant experience. While the hotel itself is not positioned as a high-end or luxurious property, it more than makes up for it with its exceptional service and dedicated staff. From the moment we arrived, the team went out of their way to make us feel welcome and comfortable. A special thank you goes to the reception staff Rodilf & Caio, whose professionalism, warmth, and helpful attitude truly enhanced our stay. One particularly memorable moment was on the evening of my birthday. To my surprise, the operations manager had thoughtfully arranged a handwritten birthday note and a bottle of champagne in the room — a kind and personal gesture that meant a lot to me and showed how attentive the staff are to their guests. Breakfast each morning exceeded expectations. It was well-organized, fresh, and had a wide selection of options that catered to various preferences. Everything needed for a wholesome and satisfying meal was available, and it was replenished regularly. The 24-hour reception was a great convenience, especially for guests arriving late or needing assistance at any time. Our room was cleaned and neatly arranged on a daily basis, which contributed to the overall sense of care and attention maintained throughout the hotel. In terms of location, Hotel Luena is very well situated. It’s close to a Metro station and has several bus stops nearby, making it easy to navigate Lisbon. The surrounding area also has a good range of restaurants, cafes, and supermarkets, adding to the overall convenience of the stay. In summary, Hotel Luena might not offer luxury on the surface, but it certainly delivers in heart, hospitality, and quality of service — and that’s what made our stay truly enjoyable.

Stayed in July 2025

There are not enough hooks for hanging.

The staff is very friendly. The hotel is close to the metro station (green line), less than 5 minutes' walk away. It is very clean. Towels are changed every day.

Stayed in July 2025

Friendly staff

Stayed in July 2025

While close to the airport, many things to do are easier with an Uber.

Comfortable place to stay close to the airport. Hot water was amazing & so was the AC. Concierges were always nice and helpful.

Stayed in July 2025

Not central

Perfect design for comfort w amenities

Stayed in July 2025

Very friendly and helpful staff

Stayed in July 2025

Nothing

Great location, very clean.

Stayed in June 2025

The room was clean and the staff was really friendly and helpful. There was free coffee and tea in the room. The breakfast was amazing! There was ham, cheese, eggs, sasusages, fresh tomatoes, cucumbers and also sweet things like muffins, pastries, waffels and pastel de nata. Also there was all kind of warm drinks and cold fresh juices. Location very good and close to Metro station and the windows were soundproof since the street is a bit loud.

Stayed in June 2025

Staff friendly. Breakfast very good and room was comfortable in all ways. Room includes all facilities including kettle, tea, coffee, etc. Excellent. They even went out of their way to wish us good greetings on our wedding anniversary. Thank you Alexandra and all the staff.

Stayed in June 2025

Nothing to add here!

Clean, spacious, well located and had friendly staff :)

Stayed in April 2025

There is an unpleasent smell coming out of the bathroom.

Location is very good. The room and hotel itself is very clean, towels were changed everyday and everything was spotless. It was a simple breakfast but very delicious, the food is very good and tasty. The staff is very pleasent.

Stayed in June 2025

Breakfast not a large choice of food and not hot enough

3 nefs on the room was perfect for us

Stayed in June 2025

Small room as the wall mirrors in the room made the room seem bigger in the photos. Location is not walking distance to the tourist areas.

24x7 reception and all of them were very accommodating and nice. Super clean common area and room. We had a room with 3 beds so family friendly. Great breakfast, one of the best hotel breakfasts around.

Stayed in May 2025

Got free upgrade to room with balcony, which was nice. The room was clean, and the bed was very comfortable. Breakfast was very good for a smaller hotel. No complaints, everything was great.

Stayed in June 2025