Reviews of Hotel Luena 3 stars
Rua Pascoal de Melo 9, Arroios, 1000-230 Lisbon, Portugal
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNice location a quick metro into the city centre. Staff are friendly. Good restaurants nearby. The room was enough for a quick stay. Breakfast was really good with a wide spread and delicious!
The room was a bit too warm and the temperature settings in the room didn’t seem to have any effect
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIn general the service was very good. However, the receptionist made a mistake in charging us an extra day for the parking (another 14€). Also, we understood originally in the description of the hotel, that the parking was included. It may have been discounted, but it's a public parking. I recommend the hotel the receptionists Ana and Pamela or Paulina (I don't remember very well) were very helpful.
The fact that the parking wasn't clearly stated an extra charge
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewClean, beautiful
Small elevator, but it’s nothing
Dear Mr. Freddy, Thank you very much for choosing Hotel Luena during your stay in the wonderful city of Lisbon and for taking the time to share your impressions with us! We are delighted to know that you slept well and that our team’s friendliness and helpfulness made a positive impact on your visit. It also makes us very happy to hear that you found the hotel clean and beautiful, as providing a welcoming and well-kept environment is at the heart of what we do. We also appreciate your kind understanding regarding the size of the elevator. While we know it is not very spacious, it’s wonderful to see that this did not affect your overall experience. It was a real pleasure having you with us, and we truly hope to welcome you back soon for another comfortable and enjoyable stay in Lisbon! Warm regards, Flávia Figueiredo, Hotel Luena Team
Dear Mr. Freddy, Thank you very much for choosing Hotel Luena during your stay in the wonderful city of Lisbon and for taking the time to share your impressions with us! We are delighted to know that you slept well and that our team’s fri… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewStaffs are really nice and very helpful. Alexandra and Pamila very friendly.
Dear Mr. Akilan, Thank you very much for choosing our family hotel as your home in the wonderful city of Lisbon and for sharing your kind words! We’re truly delighted to know that you found our team nice and helpful throughout your stay. It is especially wonderful to hear that Alexandra and Pamila stood out for their friendliness — we will be sure to share your compliments with them, as feedback like yours is a great motivation for all of us. Creating a welcoming and attentive atmosphere for our guests is at the heart of what we do, and we’re so happy to know that you felt well cared for during your time with us. It was a pleasure having you here, and we very much look forward to welcoming you back in the future for another enjoyable stay in Lisbon! Warm regards, Hotel Luena Team
Dear Mr. Akilan, Thank you very much for choosing our family hotel as your home in the wonderful city of Lisbon and for sharing your kind words! We’re truly delighted to know that you found our team nice and helpful throughout your stay… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewPretty good breakfast
The room had a terrible smell coming from the bathroom, we talked to them and their solution was to give us an odor control can that didn’t do anything, it was unbearable
Dear Mr. Rodrigo, First of all, we would like to thank you for staying at our family hotel during your visit to Lisbon and for taking the time to share your experience with us. We are pleased to hear that you enjoyed the breakfast, as our team works hard to offer our guests a varied and high-quality start to the day. On the other hand, we sincerely regret that you experienced discomfort due to a occurence in the room. We fully understand how unpleasant such a situation can be, and we are sorry that we were not able to resolve it completely to your satisfaction during your stay. Our goal is always to provide a comfortable and trouble-free experience, and we have shared your comments with our maintenance team to take additional measures to prevent this from happening again. We truly appreciate your honesty in sharing this aspect, as it helps us identify areas for improvement and continue working to provide an even better service. It would be our pleasure to welcome you again in the future and have the opportunity to provide a fully satisfying stay. Kind regards, Hotel Luena Team
Dear Mr. Rodrigo, First of all, we would like to thank you for staying at our family hotel during your visit to Lisbon and for taking the time to share your experience with us. We are pleased to hear that you enjoyed the breakfast, as our t… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewNice location, clean, they have complimentary pastries in the reception area for guests while they are waiting for check-in or check-out. Nice breakfast
None
Dear Mrs. Diana, Thank you so much for sharing your lovely feedback about your recent stay in our family hotel in the heart of the city! We’re truly happy to know that you enjoyed our quiet and convenient location, the cleanliness of our spaces, and our little gesture of offering complimentary pastries at reception — a sweet way to make your waiting moments for check-in or check-out more pleasant. Knowing that you also enjoyed our breakfast makes us even more delighted, as we work with care to start your mornings in the best way possible. Your kind words warm our hearts and are a true motivation for the whole team to keep delivering the friendly, attentive service we love to offer. It was an absolute pleasure to have you with us. Thank you once again for choosing Hotel Luena — we can’t wait to welcome you back and make your next stay in Lisbon just as special. With warm regards, Hotel Luena Team
Dear Mrs. Diana, Thank you so much for sharing your lovely feedback about your recent stay in our family hotel in the heart of the city! We’re truly happy to know that you enjoyed our quiet and convenient location, the cleanliness of our s… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewNothing!
STAY AWAY FROM THIS HOTEL IF YOU CAN! We booked a room at Hotel Luena on our way from Algarve to Lisbon early June of 2025. When we arrived at the hotel at night they said that we could not stay in the hotel, because our daughter (10 YO) did not had a valid ID with picture on it! They said, “they couldn’t accommodate us because of their local laws in Portugal”. After a phone call to the receptionist’s boss and a lot of arguing, we were sent out in the streets of Lisbon, at night! Our daughter was very upset, because she felt it was her fault! We took a few phone calls and finally found another hotel in Lisbon, no problems without a valid ID, we were obviously her parents! More than the double cost, but a much better hotel! We paid €193,82 for the room at Hotel Luena that we did not even see and got a total of € 8 back for not using the room! €185,82 for an argument in the lobby is not what I was looking for” One month later, a lot of e-mails to booking.com, but the hotel still is not willing to give us any money back! That is why I am writing this review! How can they accept bookings the same day with these regulations? The e-mail with the rules came after we booked the room and placed our credit card details! Did they have more guests than rooms that night? Do they speculate in this? I don’t know, but I am wondering! Stay away from this hotel if you can, there are a lot of much better options in Lisbon! PS! They also claim to have parking; this is a long way from the hotel and very difficult to find! There are a lot of hotels in Lisbon, pick one of those for your stay in the beautiful city of Lisbon!
Dear Mr. John Kristian, First and foremost, we would like to thank you for choosing our family-run Hotel Luena in the beautiful city of Lisbon and for taking the time to share such a detailed review of your experience. We are truly sorry to hear that we did not meet your expectations and that your arrival was marked by such an upsetting situation for you and your family. Please accept our sincere apologies, particularly for the distress caused to your daughter. Your reservation was made on the same day as your arrival, and immediately after the booking was confirmed, our team sent an email outlining the necessary documentation required for check-in, as per the Portuguese legal framework. In Portugal, it is a legal obligation for all accommodation providers to register and report the identity of all guests, including minors, to the Immigration and Border Services (SEF). This requirement applies equally to Portuguese nationals and to foreign visitors, and valid identification is necessary for every guest, regardless of age. Unfortunately, at the time of your arrival, there was no valid identification, either physical or in digital format, for your daughter, which placed us in a position where we were legally unable to proceed with the check-in. As a licensed hospitality establishment, we must strictly comply with these regulations, and not doing so could result in significant legal consequences for the hotel. We understand how frustrating this must have been for you, especially after a long journey. However, we would like to clarify that the room you reserved was held exclusively for you and could not be resold to another guest. In cases of genuine overbooking, hotels in Portugal are legally required to arrange suitable alternative accommodation for guests, but this was not the case here. We can assure you that there was no bad faith or intention to inconvenience you — our team simply had to follow the legal requirements in place. We regret that our resolution did not meet your expectations. We truly value your feedback and will continue to review our communication processes to ensure that the necessary check-in requirements are as clear and visible as possible at the time of booking. We sincerely hope that, despite this experience, you were able to enjoy your time in Lisbon and that perhaps, in the future, we may have the opportunity to welcome you back under more favorable circumstances. Warm Regards, The Hotel Luena Team
Dear Mr. John Kristian, First and foremost, we would like to thank you for choosing our family-run Hotel Luena in the beautiful city of Lisbon and for taking the time to share such a detailed review of your experience. We are truly sorry to… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewGreat staff, clean, quiet, good breakfast, comfortable mattress and pillows, we were satisfied
In the morning, we noticed an odd smell from the bathroom, the coffee for breakfast was not very tasty
Dear Mrs. Kateryna, Thank you very much for choosing hotel luena as your home in the heart of Lisbon and for sharing your experience at Hotel Luena. We’re truly pleased to know that you found everything to be fine overall — from our friendly staff and clean, quiet environment, to the breakfast and the comfort of the bed and pillows. Your satisfaction is very important to us, and we’re happy we could contribute positively to your stay. We’re sorry to hear about the odd smell from the bathroom in the morning and that the coffee didn’t meet your expectations. We appreciate your feedback, and please know that we are continuously working to improve every aspect of our service — including breakfast quality — to ensure an even better experience for our guests in the future. Thank you again for choosing Hotel Luena. We hope to have the pleasure of welcoming you back soon! Warm regards, The Hotel Luena Team
Dear Mrs. Kateryna, Thank you very much for choosing hotel luena as your home in the heart of Lisbon and for sharing your experience at Hotel Luena. We’re truly pleased to know that you found everything to be fine overall — from our friend… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewRoom was cleaned daily, everything you needed to hand. Super well connected, 5 min walk to the metro line.
Shower and bathtub could be updated slightly.
Dear Mr. Aime, Thank you so much for taking the time to share your lovely feedback, and above all, for choosing Hotel Luena during your visit to Lisbon. We’re absolutely delighted to know that your stay with us left a positive impression, and that you felt welcomed in a clean, friendly, and well-located space. It’s wonderful to hear that our housekeeping team ensured your room was refreshed daily and that you had everything you needed at hand. We’re especially pleased that our location — just a short walk from the metro — made exploring this beautiful city easier and more enjoyable for you. Your kind words mean the world to our team, and they remind us why we love what we do. Creating a warm, comfortable, and memorable experience for each guest is our greatest priority. We also sincerely appreciate your suggestion regarding the shower and bathtub — your feedback is very valuable to us, and we take it seriously as we continuously work on improving our services and facilities. We look forward to the pleasure of welcoming you back soon. Whether it’s another city break or a longer adventure, Hotel Luena will always be your home in Lisbon. With warm regards, Hotel Luena Team
Dear Mr. Aime, Thank you so much for taking the time to share your lovely feedback, and above all, for choosing Hotel Luena during your visit to Lisbon. We’re absolutely delighted to know that your stay with us left a positive impression, … Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe hotel staff is very dedicated, the entire hotel is very clean, and the breakfasts are delicious. You can count not only on the professionalism of the staff, but also on valuable tips on how to best navigate the city and where to eat. We were fortunate to be greeted at the hotel by Damián Conci on arrival. The entire check-in process was a pleasure. Damián provided us with a wealth of information on how and where to best get around the city, making everything easier for us. Thanks to people like Damián, Hotel Luena is becoming a place we want to return to.
Dear Mr. Wojciech, Thank you so much for your heartfelt and thoughtful feedback. At Hotel Luena, we truly believe that it’s our people who create the experience — and your kind words are a beautiful reflection of that. We are absolutely delighted to hear that you found the hotel clean, the breakfasts delicious, and most importantly, that our team made such a positive impact on your stay. It brings us great joy to know that Damián’s warm welcome and insightful guidance helped you navigate and enjoy Lisbon to the fullest. We will be sure to share your compliments with him — recognition like yours means the world to our team. We’re incredibly grateful that you chose to stay with us and even more so that you’re already thinking about returning. It would be our sincere pleasure to welcome you back to Hotel Luena in the future. Warm regards, Hotel Luena Team
Dear Mr. Wojciech, Thank you so much for your heartfelt and thoughtful feedback. At Hotel Luena, we truly believe that it’s our people who create the experience — and your kind words are a beautiful reflection of that. We are absolutely de… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewVery friendly staff, would say it is very good value for money.
There was a strange smell coming from inside the restroom, it was manageable but still a little odd - however overall was great experience
Dear Mr. Somy, Thank you so much for choosing our family hotel as your home in the heart of Lisbon and for your kind feedback! We're delighted to hear that you enjoyed your stay with us and appreciated our friendly team and convenient location. It’s always a pleasure to know our guests feel welcomed and find value in their experience at Hotel Luena. We sincerely apologize for the unusual smell in the restroom — your comfort is very important to us, and we’re already working with our maintenance team to investigate and resolve the issue. Thank you once again for choosing Hotel Luena. We truly hope to have the opportunity to welcome you back for another pleasant and even more seamless stay in the future. Warm regards, Hotel Luena Team
Dear Mr. Somy, Thank you so much for choosing our family hotel as your home in the heart of Lisbon and for your kind feedback! We're delighted to hear that you enjoyed your stay with us and appreciated our friendly team and convenient … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewLovely staff and very helpful. Nice, clean rooms and well maintained.
Dear Mr. Caley, Thank you so much for taking the time to share your lovely feedback, and for choosing Hotel Luena during your stay in Lisbon. It was a true pleasure to welcome you! We are absolutely delighted to know that you found our team to be lovely and very helpful — your kind words mean a great deal to all of us. We truly believe that hospitality is all about people, and we always do our best to ensure that each guest feels welcomed, supported, and at home from the moment they arrive. It’s also wonderful to hear that you appreciated the cleanliness and upkeep of our rooms. Our housekeeping and maintenance teams work with great dedication to ensure that every space is spotless, comfortable, and well cared for, and your recognition of their work is deeply appreciated. Your satisfaction is the greatest reward we could hope for, and it motivates us to keep improving and delivering memorable stays to each and every guest. We sincerely hope to have the pleasure of welcoming you back to Hotel Luena in the future. Please don’t hesitate to reach out if there’s anything we can assist with for your next visit to Lisbon — it would be a joy to host you again. With warmest regards, The entire team at Hotel Luena
Dear Mr. Caley, Thank you so much for taking the time to share your lovely feedback, and for choosing Hotel Luena during your stay in Lisbon. It was a true pleasure to welcome you! We are absolutely delighted to know that you found our team… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewFriendly staf good breakfast and pet friends
Bit far from center but 500m from Metro station
Dear Mr. Lucian, Thank you very much for your kind review and for choosing our hotel as your home in the beautiful city of Lisbon! We’re delighted to hear that you found Hotel Luena a great choice for your family city break in Lisbon. It’s wonderful to know that you appreciated our friendly staff, good breakfast, and pet-friendly environment — we truly enjoy welcoming all members of the family, including the furry ones! While we understand the hotel is not right in the heart of the city, we’re glad the proximity to the metro (just 500m away) made it easy to reach the center comfortably. Thank you again for choosing Hotel Luena — we hope to welcome you back for another stay very soon! Warm regards, Hotel Luena Team
Dear Mr. Lucian, Thank you very much for your kind review and for choosing our hotel as your home in the beautiful city of Lisbon! We’re delighted to hear that you found Hotel Luena a great choice for your family city break in Lisbon. It’s… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewI liked about the property that the value considering the price and the location and staff was very good! all of the staff were very kind and were willing to help with any issue. In addition, breakfast was served at comfortable hours and the room cleaning service was excellent.
I didn’t like about the property the variety of food at breakfast and the rooms are a bit small for a group but for a couple just the right size!
Dear Mrs. Galina, Thank you so much for choosing us as your home in the heart of the city and your kind and thoughtful feedback! We’re delighted to know that your stay at Hotel Luena was excellent and that you enjoyed the comfort, service, and value we aim to provide. It’s especially rewarding to hear that our staff made a positive impression and that our housekeeping team and breakfast schedule contributed to your pleasant experience. We also appreciate your suggestions regarding the breakfast variety and room size. Your input helps us improve, and we are always looking for ways to enhance the comfort and satisfaction of our guests. For future stays, please don’t hesitate to contact us in advance — we’ll be happy to recommend the room type that best suits your needs. We hope to have the pleasure of welcoming you again soon in Lisbon! Warm regards, Hotel Luena Team
Dear Mrs. Galina, Thank you so much for choosing us as your home in the heart of the city and your kind and thoughtful feedback! We’re delighted to know that your stay at Hotel Luena was excellent and that you enjoyed the comfort, service,… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewLovely hotel. Checked In by Anna who was lovely and very helpful to make our stay comfortable.
Dear Mr. Ernst, Thank you so much for choosing Hotel Luenaas your home in the wonderful city of Lisbon and for giving us your valuable feedback! We’re delighted to hear that Anna made you feel so welcome and went out of her way to make your visit comfortable and special. Our whole team truly cares about creating a warm and friendly atmosphere where every guest feels right at home. It means a lot to us to know that we contributed to a positive experience for you. We can’t wait to welcome you back again soon for another memorable stay! Warm regards, Hotel Luena Team
Dear Mr. Ernst, Thank you so much for choosing Hotel Luenaas your home in the wonderful city of Lisbon and for giving us your valuable feedback! We’re delighted to hear that Anna made you feel so welcome and went out of her way to make yo… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewWe spent three nights at Hotel Luena in Lisbon and had a genuinely pleasant experience. While the hotel itself is not positioned as a high-end or luxurious property, it more than makes up for it with its exceptional service and dedicated staff. From the moment we arrived, the team went out of their way to make us feel welcome and comfortable. A special thank you goes to the reception staff Rodilf & Caio, whose professionalism, warmth, and helpful attitude truly enhanced our stay. One particularly memorable moment was on the evening of my birthday. To my surprise, the operations manager had thoughtfully arranged a handwritten birthday note and a bottle of champagne in the room — a kind and personal gesture that meant a lot to me and showed how attentive the staff are to their guests. Breakfast each morning exceeded expectations. It was well-organized, fresh, and had a wide selection of options that catered to various preferences. Everything needed for a wholesome and satisfying meal was available, and it was replenished regularly. The 24-hour reception was a great convenience, especially for guests arriving late or needing assistance at any time. Our room was cleaned and neatly arranged on a daily basis, which contributed to the overall sense of care and attention maintained throughout the hotel. In terms of location, Hotel Luena is very well situated. It’s close to a Metro station and has several bus stops nearby, making it easy to navigate Lisbon. The surrounding area also has a good range of restaurants, cafes, and supermarkets, adding to the overall convenience of the stay. In summary, Hotel Luena might not offer luxury on the surface, but it certainly delivers in heart, hospitality, and quality of service — and that’s what made our stay truly enjoyable.
Dear Mr. Verdi, Thank you so much for choosing our family hotel as your home ine the beautiful city of Lisbon and for taking the time to share such a thoughtful and detailed review of your stay at Hotel Luena! We are truly honored to have been part of your experience in Lisbon and especially touched that we could contribute to making your birthday extra memorable. Your kind words about our team — especially Rodilf, Caio, and our operations manager — mean the world to us. We believe that genuine hospitality lies in the little gestures, and we're thrilled to hear that this came through during your visit. It’s also wonderful to know that you enjoyed the variety and freshness of our breakfast, as well as the comfort and cleanliness of your room. Our 24-hour reception and dedicated housekeeping team are always here to ensure our guests feel well cared for, and it’s rewarding to hear their work made a difference. We’re glad you appreciated the convenience of our location, with easy access to public transport and local amenities. Lisbon is a beautiful city to explore, and we love knowing we could help make that easier for you. Your summary captured our essence perfectly — we may not be a luxury hotel, but we put our heart into offering warm, thoughtful service and a comfortable, welcoming atmosphere. It would be a pleasure to welcome you back in the future. Until then, we wish you many more happy travels! Warm regards, Hotel Luena Team
Dear Mr. Verdi, Thank you so much for choosing our family hotel as your home ine the beautiful city of Lisbon and for taking the time to share such a thoughtful and detailed review of your stay at Hotel Luena! We are truly honored to have… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewHow close it is to metro links and shops in the area
Nothing
Dear Anonymous, Thank you so much for choosing Hotel Luena as your home during your stay in the beautiful city of Lisbon and for giving us your valuable feedback! We’re delighted to know you had an excellent, comfortable experience with us. One of our greatest advantages is our unbeatable location: we’re less than a 3-minute walk from the nearest metro station (Green Line), making access to the rest of Lisbon both quick and effortless. The same convenient area is also filled with lovely cafés, shops, and essential services—everything within easy reach so you can immerse yourself in the city while enjoying a peaceful retreat at day’s end. We look forward to welcoming you back soon for another relaxing and memorable stay! Warm regards, Hotel Luena Team
Dear Anonymous, Thank you so much for choosing Hotel Luena as your home during your stay in the beautiful city of Lisbon and for giving us your valuable feedback! We’re delighted to know you had an excellent, comfortable experience with us… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe staff is very friendly. The hotel is close to the metro station (green line), less than 5 minutes' walk away. It is very clean. Towels are changed every day.
There are not enough hooks for hanging.
Dear Mr. Marija, Thank you for choosing our family hotel as your home in the wonderful city of Lisbon and for giving us your valuable feedback. We’re thrilled to hear that you appreciated our friendly staff, convenient location near the green metro line, and our dedication to cleanliness and daily towel service! Your comfort is very important to us. Regarding your comment about the lack of hooks — thank you for pointing that out. We always strive to improve, and your suggestion is valuable. We’ll certainly look into how we can make this small but important detail more convenient for our guests. We hope to welcome you back in the near future! Warm regards, Hotel Luena Team
Dear Mr. Marija, Thank you for choosing our family hotel as your home in the wonderful city of Lisbon and for giving us your valuable feedback. We’re thrilled to hear that you appreciated our friendly staff, convenient location near the gr… Show more